JASMINE MAE BALLESTEROS CARIAGA

D-**-** Maya Condominium

Jalan Jelatek, Kuala Lumpur Malaysia 54200

+601********

adllsl@r.postjobfree.com

SKILLS

Networking: Hands-on skills in various LAN/WAN platforms, Ethernet,TCP/IP protocol, VPN, UNIX, Lotus Notes, Microsoft Outlook, SAP, Oracle ERP, MfgPro, Mainframe, Exchange, Outlook, BES, Blackberry, Citrix, SCCM, Active Directory. Activsync, Active Directory, Vista, Zendesk, and computer hardware issues.

CLOUD : Hosting

EXPERIENCE

TDCX Sdn Bhd formerly Teledirect Telecommerce Malaysia Sdn Bhd

January 2019 – present

Security, Risk, and Fraud Analyst

Provision of an excellent support experience to E-payment users.Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible including Application Programming Interface(API). Update the internal knowledge base.

DXC Technology formerly Computer Sciences Corporation Malaysia

June 2012 – November 2017

CLOUD IT Analyst/Incident Management

Participate in the development of documentation and tools to enable support organizations to resolve technical issues, including complex Cloud architecture, design, and service related issues. Design repeatable Cloud computing and hosting solutions in areas like: Disaster Recovery, Web Hosting, and Development/QA Environments, UNIX, SQL; and handle escalations or initiatives when required. Work closely with vendors and carriers when necessary.

Develop and maintain network scripts to allow operations to deploy and configure environments after operational turnover.

Troubleshot hardware, software, network for LAN, wireless, and VPN, proprietary application issues for a mixed UNIX, Windows, and mainframe environment. Additionally creating service requests for move, add, and change. Challenge to provide timely resolutions to support mission-critical application users.

Senior Application Support/SME

Supports technical issues within Electrical Applications such as; Vista, Oracle Chess, Mainframe, Bid Manager, Order Manager, AS400/Mapics, Web to go, PowerDB, Mentor, Component Pricing, CQM…etc

Atos Philippines

Service Desk Level 2

January 2011 – May 2012

Provides single point of contact for all users to report problems and assist to raise service requests.

Telus International Phils.

October 2009-January 2011

Technical Support L2

Supports desktop hardware issues.

Teletech Customer Care Management Phils. Inc.

October 2007-May 2008

Technical Support level 2

Troubleshot a wide range of technical support issues and connectivity problems such as authentication, connection speed, connection quality, throughput, e-mail configuration, and

loss of synchronization. Assisting customers with basic LAN setup and configuration by telephone. Operate, and maintain Local Area Network LAN connectivity using TCP/IP protocol.

Rainmaker Asia

August 2006-July 2007

Collections Advocate

Responsible for opening charge accounts, receiving payment for bills, handling billing disputes with customers. Conveyed in a reassuring manner step by step instructions to resolve application issues. Reviewed and issued audits on account information and processes.

EDUCATION

Bachelor of Science in Psychology

2000-2005 Far Eastern University

CERTIFICATION

ITIL V3 Foundation – certified

CLOUD Hosting – attended

Leadership – certified(CSC University)

SCCM – certified(CSC University)

PCI Compliance

Payment Card Industry Data Security Standards (PCI-DSS)

SOC 1, II, 3

Microsoft Windows Server 2012 R2 - Administration: Managing Active Directory- certified(CSC University)

DELL Certified Systems Expert- attended

Verizon HIGH speed internet - attended

Verizon Internet Security Suite - attended

Verizon FIOS – attended

Contact this candidate