Ornella Saliba

Saint-Laurent, QC

#readytowork

Work Experience

Costumer Service

Hypertec Group - Montréal, QC

August 2020 to Present

1. serving specific number of clients

2. solving their issues by being link between them and technicians 3. learning about new products

Call Centre Agent

Air Canada Call Centre - Montréal, QC

January 2020 to Present

• Focus on each client experience and connect on a personal level

• Engage with purpose to find the right solutions

• Client relationships, fast in resolving issues with care

• Help with their booking

Costumer Service

Goodfood - Montréal, QC

June 2020 to August 2020

1. Call center agent

2. solve issues, find answers, help searching, ... 3. learning about new products

4. socializing with new collegues

5. work from home experience

Weddings first dance choreographer

Oryjynality - Montréal, QC

October 2014 to February 2020

Choreographer

Manager

La Storia

2011 to 2019

resto/pub - Byblos, Lebanon

• Customer service

• Schedule Managing for employee

• Employee meetings

• Event planning

Modern and modern belly dance teacher and choreographer Al Sarab Alternative Dance School Jbeil - LB

2007 to 2019

Lebanon

• Teaching new skills and techniques

• Working on creativity

• Experience with all ages, all levels

• Master degrees theses: Dance Improvisation

Cashier

Jean Coutu - Montréal, QC

2008 to 2009

• Laboratory technician

• Laboratory Cashier

Education

Master's degree in fine arts in theatre

Holy Spirit University of Kaslik

2016

Bachelor's degree in fine in theatre

The Lebanese University

2013

Skills

• Computer skills: Word, PowerPoint, Excel, Access (10+ years)

• Bilingual (10+ years)

• Call Center (1 year)

• Customer Service (10+ years)

• Teaching (10+ years)

• Management (10+ years)

• Customer Care (10+ years)

• Customer Support

• CSR

• Cold Calling

• Upselling

• Multilingual

• Sales

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