Customer Service Employee
Resume:
Rajeev Kumar Pandey
******.*******@***.***
Jeddah, Kingdom of Saudi Arabia
PERSONAL STATEMENT
To achieve a successful career in an organization of repute where I am exploit my abilities and learn
for the benefit of the organization and personal benefit as well. To explore new circumstances and
obtain an exclusive environment where my ideas will be implemented with all my potential and my
talent will be perceived for further enhancements.
EMPLOYMENT HISTORY
Duty & Undel Team Leader In (SAUDI ARABIA) (Jan 2016 - Present)
DHL Express Jeddah Saudi Arabia www.dhl.com.sa
Key Achievements
- Responsible of interacting with customer
- Responsibility for inbound outbound calling for customer related issues/queries
- Exceptional customer service skill and have ability to multi task
- Excellent coordination and cooperation among with Team
- Doing Various activities to increase our sale
- Maintain route supply inventory to ensure prompt delivery of products to customers
- Provide essential customer service by giving the required information
- Maintain HIC performance & productivity records of agent.
- Appraisal of Team and update in system with feedback.
Operations Acting Team Leader (INDIA) (2011 - Dec 2015- Past)
DHL Express Delhi - India www.dhl.com.in
Key Achievements
- Managing a courier team
- Daily debriefing for Courier before departures
- Cash reconciliation of all couriers by the EOD
- Managing Couriers issue once they are on route
- Managing GDA and CSV for allocation of pickups to routes
- Generating performance reports by OPMS
- Implementing and resolving issues for NC and SC
KEY SKILLS
Awards and Recognitions
- Awarded as Extra Miler of the month in July 2018 Saudi Arabia JEDDAH
- Awarded as Employee of the Month in Dec 2017 Saudi Arabia JEDDAH
- Awarded as Employee of the Month in Nov 2019 Saudi Arabia JEDDAH
- Awarded as Employee of the Month in Jan 2020 Saudi Arabia JEDDAH
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Technical Skills
- OPMS
- GEMA
- Advance
- HIC Tools
- Microsoft Office
- Debrief Tools
- GDA
- AQCC
- PD
Strengths
- Patience
- Positive Thinker and Self Motivated
- Good Communication Skills
- Good Leadership and Organizational skills
- Smart Worker and Dedicated Person
- Ability to pick up the required skills in a short span of time
EDUCATION
- Bachelor Of Arts (Political Science)
V.B.S Kanpur University UP. India
PERSONAL Information
Father Name’s : Shree Krishna Pandey
Date of Birth : 5 May 1981
Nationality : Indian
Religion : Hindu
INTERESTS
Cricket Traveling Gym Movie Badminton
REFERENCES
References are available on request.
Contact this candidate