Service Operator
Resume:
IMRAN KHAN JADOON adllno@r.postjobfree.com
House # 829/21, Shohaib Zai Street, linkedin.com/in/imran-khan-jadoon-74922366/
Post Office Nawan Shehr, 22080 Near Ground +923********* & +923********* & 923*********
District Abbottabad, K.P.K Pakistan
OBJECTIVES:
Desire to work in highly Competitive and Fast Paced Environment Moreover, to obtain Challenging and growth oriented job in Esteem Organization, where my Talent and Abilities are well recognized In addition, appreciated, and encourages me to work independently as well as Team Player to assert the role of Analytical and Decision Making.
EXPERIENCE:
WIRS WOMEN INSTITUTE OF REHABILITATION SCIENCES. January 2014-Present
Working Part Time as Massage Attendant / Massage Therapist in Women Institute of Rehabilitation
Sciences Abbottabad since January 01, 2014.
Massage and knead muscles and soft tissues of the body to provide treatment for medical conditions,
Injuries or wellness maintenance.
Administer therapy treatments to patients using hands or physical treatment aids.
Confer with clients about their medical histories and problems with stress or pain to determine how
Massage will be most helpful.
Interview patients to gather medical information.
Apply finger and hand pressure to specific points of the body.
Maintain medical records.
Assess physical conditions of patients to aid in diagnosis or treatment.
Treat clients in professional settings or travel to clients' offices and homes.
Provide clients with guidance and information about techniques for postural improvement and stretching,
Strengthening, relaxation, and Rehabilitative exercises.
Prepare and blend oils and apply the blends to clients' skin.
PC PEARL CONTINENTAL HOTEL. June 2010-February 2012
Worked in Pearl Continental Hotel Rawalpindi as Housekeeping Attendant for 2 years
(June 01, 2010 - February14, 2012).
Clean corridors, lobbies, stairways, elevators and lounges as well as guest rooms.
Organize work schedule from the room status list, arrivals and departures.
Distribute linen, towels and room supplies using wheeled carts or by hand.
Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, & mini bar.
Replace dirty linens with clean items.
Inspect and turn mattresses regularly.
Store all dirty laundry in line with company policy.
Monitor guest laundry bags.
Replace laundry bags and slips.
Check all appliances in rooms are in working order.
Respond to guest queries and requests.
Deliver any requested housekeeping items to guest rooms.
Organize and restock cart at the end of the shift.
Ensure confidentiality and security of guest rooms.
Observe and report damage of hotel property.
PC PEARL CONTINENTAL HOTEL. February2002-October 2005
Worked Part Time in Pearl Continental Hotel Rawalpindi as Bellman for 4 Years
(February 05, 2002- October 24, 2005).
Conducting the Bell services such as luggage service upon guest's arrival and departure, Luggage
Storage, message service fax Delivery, parcel and mail hand-over, information Service and other related
Tasks.
Opening the door of the car for the guest in a professional manner at the main entrance of the Hotel and
Assisting to unload the Luggage if any.
Extend warm welcome and appreciation to every guest / dignitary approaching by greeting remarks
"Welcome to PC Hotel”.
Greet guests as they arrive and guide them appropriately.
Assist guests with luggage when checking in / out.
Escorting guests to their rooms, explaining the room facilities.
Ensure the timely and efficient transfer of luggage to and from the guest’s room.
Be fully aware of what functions are going on in the hotel.
Assist with newspaper deliveries to the rooms.
Assist in cleaning up lobby and lounge.
Provide professional, friendly and engaging service.
Maintain professional image while on duty with well grooming hygiene & prescribed uniform.
Follow department policies, procedures and service standards, including all safety policies.
Perform other duties assigned by the Bell Captain, Assistant Manager, Front Office Manager or other concerned Supervisor.
PTCL PAKISTAN TELECOMMUNICATION COMPANY LIMITED. January 1996-October 2006
Served as Computer Literate Long Distance Telephone System Night Supervisor in International Gateway Exchange Islamabad (PTCL) for 11 years (January 21, 1996 – October 6, 2006).
VIP Service 0105
Demand Service 0102
Booking Service 102
Enquiry Service 0104
Code 11 Assistance Service C11
Operate Computerized Telephone System to connect the customers (Subscriber) Telephone Calls such
As long, distance calls through Demand Service 0102.
Operate Computerized VIP Console / Position to connect the state calls and Embassy Calls of VIP
Officials such as President, Prime Minister, Foreign, Defense, officials, Ambassador / Diplomats through
VIP services 0105.
Operate Computerized Booking for non-digital customer (Subscriber) from remote areas
Moreover, connect their calls through booking service 102.
Operate Computerized Directory System and provide directory assistance to the Customer (Subscriber)
Such as country codes, City codes, call charges, record-billing Information through inquiry service 0104.
Operate Computerized System and provide assistance to the foreign operator by Connecting him to the
Domestic / local area Operator, also connect the overseas call by Dialing foreign operator through code
11-assistance service C11.
Roaster.
Observation.
Patrolling.
PHILIPS. November 1999-February 2002
Served Part Time Basis in (PHILIPS) as Pre- Board Screening Officer Baggage Scanning Operator at
Islamabad International Airport from November 17, 1999 – 14, February 2002.
Screen the Traveling Passengers and their luggage’s before boarding aircraft to ensure no
Prohibited items enter the secure area that presents a threat to Aviation.
Check /Scan luggage’s of passengers through X-RAYS, Machine (Rap scan), (Rap scan 622 XR) &
(Rap scan 626 XR) at Islamabad International Airport.
Provide Professional Customer Service to Traveling Passengers.
Search carry-on or checked baggage by hand when it is suspected to contain prohibited items such as weapons.
Contact Airport Security Force directly in cases of urgent security issues, using Phones or
Two-Way Radios.
Notify supervisors or other appropriate personnel when security breaches occur.
PIA PAKISTAN INTERNATIONAL AIRLINES. March1995-August 1997
Served as Airport Greeter / Protocol Officer on Part Time Basis in PIA Pakistan International Airlines from
July 27, 1995 – August 14, 1997 at Islamabad International Airport, Pakistan.
Airport Greeter / Protocol Officer:
Coordinated with Drivers and Ensure Appropriate supply of Vehicles.
Greeted Every Guest Coming to the facility through the bus.
Assisted Customers with directions to Exit Booth and provide local directions if necessary.
Monitored Questions from Guests and provided answer for every concern.
Developed and Maintained Professional Relations with Airlines Counter Staff as well as Immigration / Custom Personnel.
Communicate with Telephone Operator / Radio Operator and exchanged information.
Maintained knowledge of assigned flights and ensured timely arrival of customers.
Greeted VIP / High Profile Executives coming to the Airport as per required Protocol.
To deal & Liaison with Government Departments i.e. Foreign Affairs, Passport office, Embassy,
Visa Section. etc., regarding Official Matters.
EDUCATION:
Matric (S.Sc) Certificate from Federal Govt. High School, March 1983.
Intermediate (F.Sc) Certificate from Govt. Postgraduate College, July 1985.
Graduation (B.Sc.) Degree from University of Peshawar, May, 1988.
Social Work / WASH (Water, Sanitation, Hygiene) & Agriculture Diploma from University of Peshawar,
December 1987.
Computer Certification in IT from ICL Institute of Computer Languages, November 1992.
Tourism & Hotel Management Diploma from PAITHOM Pakistan- Austrian Institute of Tourism & Hotel
Management May 2010.
Physiotherapy Technician Diploma from PIMS Pakistan Institute of Rehabilitation Sciences, Islamabad,
Pakistan May 2011.
TRAINING / COURSES / ONLINE CERTIFICATIONS:
Pre-Commis Chef Course from World Chefs Academy France in December 2020.
Basic Security in the Field-Staff, Safety, Health, Welfare, Course from UN-DSS in January 2013.
Advance Security in the Field, Course from UN-DSS in January 2013.
Stay safe - personal security from International Federation of Red Cross and Red Crescent Societies in
February 2010.
CANADA EXPLORER Program from Canadian Tourism Commission in May 2010.
Peace Keeping Techniques Course from UNITED STATES JOINT FORCES COMMAND in August 2010.
Crowd & Riot Control Course from UNITED STATES JOINT FORCES COMMAND in August 2010.
Basic First Aid Course & Refresher from Johanniter UnFall – Hilfi on 16, 17, 18 October 2006 &
November 2006.
LINGUISTIC SKILLS:
Ability in English
Speak
Read
Write
Listen
High
Ability in Urdu
Speak
Read
Write
Listen
High
Ability in Punjabi
Speak
Read
Write
Listen
High
Ability in Hindko
Speak
Read
Write
Listen
High
REFERANCES:
» HURMAT YAB KHAN
INCHARGE / SENIOR INSTRUCTOR
PAITHOM PAKISTAN-AUSTRIAN INSTITUTE OF TOURISM & HOTEL MANAGEMENT
SWAT
PAKISTAN
adllno@r.postjobfree.com
» SALMAN SAEED
MANAGER PERSONNEL / HR
PC PEARL CONTINENTAL HOTEL
RAWALPINDI
PAKISTAN
» AHMED YAR KHAN
ASSISTANT DIRECTOR ADMIN
WIRS WOMEN INSTITUTE OF REHABILITATION SCIENCES
ABBOTTABAD, NAWAN SHEHR
PAKISTAN
adllno@r.postjobfree.com
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