Customer Service, Production Planner, Supply Chain

Jane M Kraus

**** ******** ***

Trussville, Al **173

615-***-**** (C)

OBJECTIVE: I seek to advance my career with a success driven, customer focused organization with a reputation for quality products and services.

EXPERIENCE: Hearthside Food Solutions (fka Standard Functional Food Group)

Production Planner/Supply Chain/Customer Service

January 2016 – Present

●Manage finite scheduling at plant location based on customer demand, service levels, inventory plan, product seasonality and least landed costs while optimizing capacity.

●Coordinate customer production requests with operations planner(s)

●Liaison with customer and packaging vendors on production quality

●Inventory, receiving, packaging and raw-ingredient reconciliations

●Project management on new product development through production and intro to market

●SAP and Excel; invoicing and special billing projects

ITW Medical (fka Coeur, Inc)

Customer Service Manager

March 2005 – December 2015

●Customer satisfaction for North American OEM and International customers including collections, credit review, order processing and fulfillment

●Extensive experience with international shipping compliance

●Recommend and implement corrective action plans to achieve best in class

●Project Leader assignments to achieve team success metrics versus goals

●Provided development, coaching, training and problem-solving strategies for the Customer Service Team

Radiology One Source

Parts Sales Manager

May 2003 – February 2005

●Parts Sales for refurbished and new diagnostic imaging equipment serving domestic and international clients

●Responsible for the complete sales cycle, billing, shipping, customs filings, credit and receivable collections.

EDUCATION Bachelor of Science, Business Administration and Marketing

University of Tennessee, Knoxville

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