ONASOGA, DAMILOLA

Customer Experience Expert Email:adllmb@r.postjobfree.com Phone:080********,090******** Address: 2, Williams Street, Gbagada, Lagos DOB: 18th June 1994 Gender:Male Marital Status: Single State of Origin: Ogun

PROFILE

I am a 26year old graduate of the University of Lagos, with a degree in Medical Physiology with a strong desire to be a source of competitive advantage to a reputable company; public or private, with an eye on delivering solutions to possible problems. Resourceful and proficient. Excellent at identifying high level test strategies and proffering solutions quickly. Open to an organization with a vision for excellence where progressive career growth is assured.

KEY SKILLS

•Health Care Management

•Teamwork

•Research

•Problem solving

•Communication

•Microsoft suite

•Presentation

•Marketing

•Project management

•Strategy CRM

WORK EXPERIENCE

Client service officer November 2020-March 2021

Afrimed specialist hospital, Gbagada Lagos

Provide client support services in accurate and timely fashion

Maintain high level of professionalism in interactions with clients

Build positive and productive relationship with clients

Make frequent calls and visits to maintain clients relationship

Inform management about complex client issues and resolutions

Maintain clients focused working environment for team

Work in compliance with companies policies and procedures

Identify and develop new business opportunities with client contacts

Utilize effective problem solving and time management skills in clients service center operations

Assist in risk assessment and mitigation activities

Develop process improvement to enhance service center efficiency and improvements

Provide assistance to less experienced staff when needed

Attend educational trainings and workshop for growth

Provide support in new product development and enhancement activities

Consultant Contact Center November 2019-November 2020

Sterling Head Office Annex, llupeju, Lagos

•Managing day-to-day activities within the team in line with established processes and procedures

•Maintenance of quality standards across all our interaction channels and ensuring that all VOCs are escalated to management

•Act as the first contact point for customers, resolving complaints and providing answers to enquiries and request

•Analyze and interpret information given by customers accurately and provide feedback timely and efficiently

•Build lasting relationships with customers by providing excellent customer service and thus meet contact center metrics

Jiji Nigeria August-October 2019

Field Sales Agent

•Processing foreign exchange transactions

•Forecast sales strategies and evaluate their effectiveness

•Proper maintenance and expansion of client database within assigned territory

•Monitoring and recording customers inflows/outflows and refunds

•Transaction tracking and updates

•Organization and arrangement of files digitally and traditionally

•Customer relationship management

•Ensure adequate support to other department when needed

•Preparation of weekly/monthly reports

•Provide support system

Department of Internal Medicine, State Specialist Hospital, Akure, Ondo State

National Youth Service Corps

Head of Corps Members August 2018-July 2019

•Fostered orderliness amongst patients in the hospital

•Interacted with other medical practitioners

•Carried out procedures on Electrocardiography on patients daily

•Made everyday inventory and register of all patients coming into the department

MEDICAL RESEARCHER, University of Lagos February 201 7 Research and seminar

• Researched about the effect of exposure to spray paints of spray painters in some part of Lagos Metropolis

Presented a seminar in the presence of more than a hundred people including professors and students on the effects of exposure to spray paints of spray painters in some part of Lagos metropolis

Department of Medical Laboratory

Research and Development Laboratory Assistant March- May 2017

•Worked in a team to achieve the counseling and enlightenment of expo sure to spray paints in that locality

•Counseled patients on the right diet to take and on healthcare needs condition and options

•Prepared media and performed culture and sensitivity tests

•Carried out researches on epidemics and then studied the organism that causes them

Tai Ville School July-September 2015

Head, Student Teacher

•Built networks and established relationship with pupils, thereby increasing the number of student intake and progress of the school in general

•Kept tabs with parents of pupils to know and fulfill their expectations from the school in general

EDUCATION

B.Sc. Medical Physiology(Second class lower) 2013-2018

University of Lagos

West African Senior School Certificate (WASSCE) 2005-2009

Nigerian Navy Secondary School

ACHIEVEMENTS AND AWARDS

•Student Physiological association of Nigeria, Public relations officer

•College of medicine social committee. College of medicine. University of Lagos.

•Best volunteering Teacher, Tai ville school, Lagos

•Rookie of the year, College of Medicine, University of Lagos

•Rookie of the year, Faculty of science, University of Lagos

INTERESTS

Reading, meeting people, skill development

REFERENCE

Dr. Temitope Ojo

Afrimed Specialists Hospital 080********

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