Office Assistant/Specialist, excellent data entry, customer service
Resume:
Micolyn Michelle Davis
PO Box ***
Fort Defiance, AZ 86504
adll4u@r.postjobfree.com
Skills
Sexual Harassment and Bullying training - TMC 07/24/2019, BLS CPR - 02/2020, AHA First Aid Training - 02/2020, Notary Commission Seminar / COMMISSION #543177 NOTARY ID: 203330706, FMIS UPK - 08/2016, Excellent typist 54 wpm, and excellent customer service skills.
Experience
November 2020 - PRESENT
COPE Program, 208 W. Coal Ave, Gallup, NM 87301 - Case Investigator/Contact Tracer
● Conducting interviews with cases/contacts to gather information and registering close contacts through the CommCare system
● Informing cases/contacts about the importance of isolation and/or quarantine.
● Conducting daily calls to case/contacts to complete follow-ups and provide cases/contacts with the resources needed to complete isolation and/or quarantine.
● Maintaining contact with lead physicians daily in regards to cases/contacts.
● Responsible for case conversion and case closure approval/assignments. September 2020 - November 2020
Navajo Nation Parks & Recreation Dept. PO Box - Records Clerk
● Responsible for receiving, logging, categorizing, and storing records in secure archives. Maintain and update electronically stored data, retrieve, abstract, and refile data when needed.
● Ensure all files are secure by maintaining all aspects of sensitive data and confidentiality of daily activities, financial, and contractual service agreements
● Perform duties such as data entry, scanning, review and audit of records, file and property accountability
● Provide customer service, assist visitors, front desk coverage, and answering visitor inquiries in regard to all tribal parks.
November 2019 - August 2020
Navajo Nation Emergency Medical Services - Office Specialist
● Provide administrative support to 6 eastern EMS field offices
● Screen, route calls, log outgoing/incoming all correspondence, handle confidential documents - incident reports, weekend reports, etc.
● Data entry, travel arrangements, minute taking and completing reports, prepare data - quarterly and annually, compose correspondence, prepare travel docs, prepare RDP for payment generation, utilize FMIS for inquiry and procurement purposes, oversee all GSA vehicles - maintenance, replacement, billing, payment generation
● Attend field office meetings and participate in field operation assignments August 2017 to July 2019
Navajo Nation Dept. of Child Support Services - Office Specialist
● Front desk coverage - answering telephones providing customer service to incoming clients and the general public.
● Answer inquiries for child support case flow, status, and payment inquiry
● Compile statistical data, research child support arrears collections, submit weekly/quarterly reports to program supervisor for federal reporting.
● Track/monitor all administrative child support orders, special 164 review projects, and DOJ requests for services.
● Close work with OHA/DOJ for effective distribution of admin orders, notice of public assignment, and notice of hearing to all DCSS child support agency offices
● Prepare TAs, SSO, ICR, PRs, off reservation travel requests, etc. FMIS certified.
● Arizona State Notary. Commission Expires: 03/15/2022 June 2016 to August 2017
Navajo Nation Dept. of Child Support Services - Fort Defiance Agency - Office Assistant
● Assist Case Assistant with new client intake by establishing new case files/case numbers for CSEO and conducting intake interviews.
● Compiled, abstracted, and refiled client files when needed.
● Completed CSS income verifications for requesting entities. Furnish payment histories for state nutrition programs and DSR on a monthly basis. Responsible for completing CSE referrals for compliance.
● Complete child support case transfers to other service areas - tribal, state, county, intergovernmental at request of custodial parents.
● Daily use of AZ ATLAS CAST screens - DELN, PALC, SSCR, NACR, SUOL, MCDE, CPDE, etc
● Master timekeeper for agency staff and PCard Reconciler.
● Verify, research, and locate NCP address and employment verification using AZTECs November 2015 to June 2016 (Temporary Employment)
Navajo Nation Credit Services - Office Assistant
● Crucial front desk coverage - answering telephones, main switchboard, answering loan balance inquiries, taking customer payments, and issuing receipts.
● Complete and clear CSD PAF Clearances.
● Responsible for mail duties - logging incoming/outgoing mail, postage, etc.
● Assist Loan Officer with loan close out by abstracting, refiles, and file creation.
● Daily use of Loan Ledger software, MS Office applications, to keep track of loan customer applications, Business Procurement act, and Administrative Reviews by the Controller.
● Other duties assigned by Credit Manager and ASO. June 2012 to September 2012 (Temporary Employment) Navajo Nation Purchase Card Section - Accounts Maintenance Specialist
● Completed financial auditing assignments by verifying purchasing, per diem, business unit, and fiscal measures. Determined unauthorized purchases and completing payroll deduction process after review and audit process.
● Ensure all supporting documents for operations purchases are complete and accurate for property tagging and reporting.
● Receive, review, and verify all CCER packets for accuracy/completeness by conducting receipt checks, TAs, and trip reports.
● Process exit PAF upon termination, resignation, etc.
● Assist other staff within OOC with financial inquiries using FMIS and Wells Fargo CEO February 2010 to August 2011
Sawmill Chapter - Accounts Maintenance Specialist
● Front Desk coverage - answering telephones, customer service, and assist with public water/hay sales and shower usage.
● Collection of cash, issue of receipts, reconciliation of cash receipts/cash box, data entry, and prepare cash on hand for deposit.
● Maintain/safeguard all chapter records in accordance to FMS to ensure accountability, control, management of records, property, procurement, fiscal, and personnel measures.
● Prepare/calculate statistical data - sales tax, IRS, SUTA, workers comp, and public sales
● Prepare payment generation, verify amounts for accounting entries for approval/processing, Post debits/credits to proper chapter accounts, and balance and reconcile monthly accounting.
● Maintain record keeping for accounting purposes - receipts, deposits, property, accounts payable/receivables.
● Served as master timekeeper for all chapter employees by using Sage MIP accounting software.
Education
August 2012 - December 2014
UNM - Gallup Branch, 200 College Rd, Gallup, NM - Health Information Technology Dean’s List - Spring/Fall Semester 2014 3.85 GPA, successfully completed 96 hours of professional practice experience at Tsehootsooi Medical Center Medical Records Department, knowledgeable of HIPAA privacy act, understanding of aspect of PHI, its uses and safeguarding, and in depth knowledge of medical terminology.
References
AVAILABLE UPON REQUEST
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