DIANE M BULLOCK

**** ******* ****

Middlesex, NC, 27557

203-***-****

l adydinc123@gmail .com

CAREER OBJECTIVE

Hard-working professional with proven critical thinking, organizational, and leadership skills. I believe in being innovative, constant change and positive thinking. Being proactive and doing meaningful work is important to me. The more I learn the more I become a better person for it. PROFESSIONAL EXPERIENCE

IQVIA, Morrisville, NC

Assoc Manager of IT, Dec 2014 – Present

• Queue Manager for IT Hardware for the USA and Canada.

• Assign and monitor tickets, send daily reports to the team showing breached and stagnant requests, daily performance percentages for each team.

• Provide solutions for process improvement while working with all other dept.’s affected by the changes, testing and working with other teams to implement the changes.

• Confer with staff, users, and vendors to discuss defective or unacceptable goods or services and determine corrective action and handle escalated issues.

• Maintain and review computerized records of items purchased, costs, deliveries, product performance, and inventories.

• Research and evaluate suppliers based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities, and the supplier's reputation and history.

• Act as SME for the IT Hardware team and provide recommendations to management on process improvements.

• Work closely with Procurement, Accounts Payable and within the team to resolve unpaid invoices, P2P inquiries, vendor updates and resolve financial discrepancies within Coupa, WorkDay and HR.

• Provide direct customer consultation for hardware and software through employee response surveys.

Almac Group, Durham, NC

Credit Controller, Jul 2013 – Oct 2014

• Evaluate customers' computerized credit records and payment histories to decide whether to approve new credit, based on predetermined standards.

• Research & follow up and reconciliations, determine collectible and non-collectible accounts.

• Working with Business Development Dept. to place holds on lines, contact customers regarding unclear

• pricing and quotes. Communicate with the Project Dept. to advise when Project Mgmt. hours are being

• improperly tracked.

• Work with Billing Dept. to advise when to raise credits, issue dummy invoices, issue manual invoices and

• manual credits.

• Ensure accuracy & compliance with all accounting regulations & Sarbanes Oxley requirements Strayer University, Raleigh, NC

Admissions Coordinator part time, Sep 2012 – Dec 2013

• Direct, coordinate, and evaluate the activities of personnel, including support staff, engaged in administering academic institutions, departments, or alumni organizations.

• Participate in faculty and college committee activities.

• Assist students with Blackboard, login, email, IT issues, ordering books, order business cards, badges, order supplies, organize and monitor supply room inventory, navigating through icampus/blackboard.

• Assist with the New Student Orientation each quarter, admit/matriculate and term activate students for enrollment.

• Follow up on transcript request reports for awaiting basis of admissions documents, and mail

• USPS/ UPS packages and documents. In-bound and out-bound calls regarding transcripts, classes, answering questions.

DoctorsXL, Raleigh, NC

Medical Biller & Collector, Jul 2012 – Oct 2012

• Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

• Locate and monitor overdue accounts, using computers and a variety of automated systems.

• Sort and file correspondence and perform miscellaneous clerical duties such as answering correspondence and writing reports.

Patient Financial Services /Absolute Collection Service, Raleigh, NC

Insurance specialist, Jul 2007 – Jul 2012

• Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.

• Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered.

• Review medical records in imaging system, printing from imaging system.

• Developed detailed training manuals for the team as well as for individual accounts.

• Ensure maintenance of detailed records of accounts and met standards for productivity, claims processing, insurance processing, insurance approvals, denials, authorizations. EDUCATION

Strayer University

Washington, DC, DC

Business Administration and Management Human Resource Development (Graduated Mar 2012) Associates Degree

Business Administration and Management Human Resource Development (1 year completed in BA program)

ADDITIONAL SKILLS

• Trained Purchasing staff in North America and India on PeopleSoft Financials and Coupa

• Inventory and ship equipment for urgent need and escalated requests

• Currently enrolled in the mentorship program

• Testing processes in ERP & IVR systems

• Point person for Purchasing IT Hardware for the USA and Canada REFERENCES

References available upon request

Contact this candidate