Leon A. Wiggins

[adlkzq@r.postjobfree.com] [224-***-****] • [629 Wildwood Lane O’Fallon, Il 62269] https://www.linkedin.com/in/leon-wiggins-a3723a85/

Summary of Qualifications

Masters of Business Administration graduate seeking career change to the field of human resources.

Five years of progressive experience in successfully supervising and motivating front-line customer service employees; built on the foundations of decisive leadership and solid interpersonal and communication skills.

Effective at conducting all essential administrative functions; capable of prioritizing goals and activities to meet operational standards for accuracy and timeliness.

Experience

[CVS Pharmacy, Columbia, Illinois] [05/2020 -08/2020]

[Shift Supervisor trainee]

Assigned and supervised daily duties and special assignments for front-line staff. Provided coaching and timely performance feedback where warranted.

Ensured 100% strict compliance with company uniform guidelines for handling all financial transactions including; daily opening and closing procedures, deposits and security.

Maintained the integrity of patient/customer confidentiality including; adherence to federal and state mandated patient record retention and destruction policies.

[Alaska Airlines, SeaTac Washington] [04/2016 – 11/2019]

[Guest Service Team Lead/ Relief Supervisor]

Ensured compliance with State, industry, and company policies that drives daily customer service needs and employee job expectations.

Addressed customers and employees needs with tact and professionalism.

Delivered exceptional on-time flight service and excellent safety standards of ground operations by demonstrating sound leadership and oversight of employee on-the-job training and skills development needs and collaboration across all functional departments.

[Virgin America Airlines, New York] [08/2014 - 04/2016]

[Guest Service Team Lead]

Assisted with potential new hire interviews, job orientations, and on-the-job training in support of the company’s learning department objectives.

Developed critical time management and communication skills learned as a flight departure coordinator specialists; responsible for safe and on-time flight arrivals, departures and scheduled maintenance and cleaning services.

Education

[City University of Seattle] [Seattle, WA] [2016 – 2019]

[MBA - HRM, Dean’s List Spring 2017& Winter 2018]

[University of Guyana] [Georgetown, Guyana] [1996 – 2000]

[BSc – Business Management]

Professional Certification

Human Resource Certification Institute (HRCI)

Associate Professional in Human Resource Management (aPHR) [ 2020 -2024]

Certification ID 800140291aPHR.

Additional Skills

Employee training and onboarding

Administrative and front-line staff leadership

Regulations/Policy Adherence

Customer Experience Management

Microsoft Office Suite – word, excel, power point

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