MARK ALEXANDER O. DE LEON

ADDRESS - BLK * LOT ** JEANETTE GARDENS 2, NAGA ROAD, PULANG LUPA

*, *** ***** **** ·

PHONE - +639*********

EMAIL: adlkyw@r.postjobfree.com

Knowledgeable and dedicated professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Actively promote the company's goal and objectives and enhance work environment through improvements and higher work quality ethics. Has the capacity to learn quickly and use new found knowledge accurately. Hardworking and has a high commitment in getting the job done on time. Can deal with people at all organizational level. Proficient in oral and written communication. Possesses an extensive knowledge in MS Word, PowerPoint and Excel.

TRAININGS ATTENDED

SLAUGHTERING OPERATION SWINE NC II

Conducted by Registered TESDA TVET Provider

ESYNERGY International - Butchering School

Date: January 22, 2021 - March 4, 2021

ASSESSMENT CERTIFICATION PASSED:

SLAUGHTERING OPERATION SWINE NC II

Given by: TECHNICAL EDUCATION AND SKILLS DEVELOPMENT AUTHORITY

(TESDA, PHILIPPINES)

NATIONAL CERTIFICATE NO. - 210***********

ULI: DMO-79-375-*****-***

Issued on: MARCH 5, 2021

Valid until: MARCH 4, 2026

SLAUGHTERING OPERATION LARGE ANIMAL “CATTLE”

Conducted by TRECE MARTIRES CITY CLASS “AA” SLAUGHTERHOUSE Date: February 1, 2021 – February 28, 2021

2

EXPERIENCE

INDUSTRIAL BUTCHER / SLAUGHTERHOUSE TRAINEE

TRECE MARTIRES CITY CLASS “AA” SLAUGHTERHOUSE

January 28, 2021 – March 3, 2021

• Handle and Sharpen Knives

• Perform Initial Preparation Procedures

• Prepare Carcass

• Perform Final Procedures

• Participate in Workplace Communication

• Work in a Team Environment

• Practice Career Professionalism

• Practice Occupational Health and Safety Procedures

• Apply Food Safety and Sanitation

• Use Standard Measuring Devices/Instruments

• Perform Mathematical Computation

• Implement Good Manufacturing Practice Procedures

• Implement Environmental Policies and Procedures

ROOMS RESERVATION COORDINATOR

JUMEIRAH INTERNATIONAL L.L.C. JUMEIRAH GROUP

October 2018 – May 2020

• Required to represent the company by applying Jumeirah Hallmarks and Guiding Principle and by following the standard operating procedures

• Proactively sell, up-sell and cross sell all products and services within the Jumeirah portfolio in a friendly, professional and efficient manner.

• Be proactive to customer needs

• Always focus on maximizing sales as well as assisting guests internal/external and future customers by offering the highest level of customer service

• To effectively manage the process of developing proforma invoices for guests/Travel agencies and following up to ensure payment is received in accordance with hotel standards

• To effectively manage the process of Third-party Payment for guests/Travel agencies and following up to ensure payment is received in accordance with hotel standards

• *Perform all related tasks to the above position i.e.: filling of correspondence, handling customer complaints, checking and updating of related reports amongst other tasks

• Prepare the Duty Rota to ensure optimum coverage of the department at all times

• Ensure the staff working hours are recorded accurately and in accordance with the hotel policies and procedures

• Achieve given targets and maintain exceptional performance at all times

• Handle queries through telephone, fax and email

• Ensure compliance with the contact center quality performance requirements

• Any other duties as may reasonably be requested by the management

• Support Department's KPI

• Ensures daily specified tasks are done

3

SENIOR CUSTOMER SALES ADVISOR

JUMEIRAH INTERNATIONAL L.L.C. JUMEIRAH GROUP

January 2015 - September 2018

• Handle customer queries and escalations through telephone and email

• Lead by example delivering/exceeding all quality and revenue objectives

• Act as first point of contact for CSA queries

• Monitor and drive all daily operation performances in --line with Duty Manager task to deliver business KPI's

• At times stand in for Team Manager in cases of absence or day off Deliver side by side coaching to CSAs

• Any other duties as may reasonably be requested by the management

• Champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values

• Keep up to date with information and training required to complete rol effectively

• Identifying development areas and knowledge gaps, creating action plans to address these through coaching sessions

• Actively drive and work towards own IPO

• Active demonstrate and comply with Jumeirah IT security and compliance policy CUSTOMER SALES ADVISOR

JUMEIRAH INTERNATIONAL L.L.C. JUMEIRAH GROUP

December 2012 - December 2014

• Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactions

• Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives

• Achieve targets sets by Jumeirah for revenue, quality and customer service standards

• Proactively handle and resolve customer queries and escalations through all telephone and email channels

• Maintain the integrity and accuracy o Jumeirah customer data base following Jumeirah standards

• Provide timely, accurate and detailed communication to any customer or partner regarding any enquiries

• Take ownership and keep up to date with information and training required to complete role effectively

• Actively drive and work towards own Individual Performance Objectives

• Actively demonstrate and comply with Jumeirah IT security and compliance policy

• Any other duties as may reasonably be requested by the management 4

BAR WAITER

JUMEIRAH INTERNATIONAL L.L.C. JUMEIRAH GROUP

November 2011 - November 2012

• Responsible for order taking, presenting and serving of wine requested by guests

• Takes care of guests and make sure that company standards are followed and implemented throughout the course of service

BAR TENDER

ACCOR CO.

November 2010 - November 2011

• Responsible for beverage and food requisition, maintain par stock and cleanliness of the bar and stockrooms

• Shift in charge at night at the 24-hour Lounge Bar

• Responsible for cashiering and submission of cash report and inventory of stocks and equipment

WAITER (PRE-OPENING TEAM)

ACCOR CO.

August 2009 - November 2010

• Serves meals to patrons according to established rules of etiquette, working in formal setting: Prepares menu to diner, suggesting dinner course. Writes orders on check and memorizes it. Relays order to kitchen and serves courses from kitchen and service bars. Observes diners to respond to any additional requests and to determine when meal has been completed.

BUTLER- EXECUTIVE SERVICES

SAUDI ARAMCO

April 2007 - May 2009

• Supervises and coordinates activities of household employees engaged in cooking, cleaning and related domestic duties

• Oversees serving of lunch and dinner, sets table, directs workers in serving meals or personally serves them

• Caters to Executives and High-Profile Business Guests of Saudi Aramco

• Ensure that their needs are met and exceed expectations EDUCATION

BACHELOR OF SCIENCE IN ELECTRONICS AND COMMUNICATION ENGINEERING Southern Luzon Polytechnic College

June 1996 - May 1999

5

SKILLS

• Competent and Professional

• Can Work well in a Team

• Can Work with minimum Supervision

• Hardworking

• Proficient in oral and written

communication.

• Possesses an extensive knowledge in MS

Word, PowerPoint and Excel.

ACHIEVEMENT

• Successfully complied and passed the Pre-assessment Evaluation in NC II Slaughtering Operation Swine with Rank No. 2 at TRECE MARTIRES CITY CLASS “AA” SLAUGHTERHOUSE. REFERENCES

Mr. Bayani A. Lubigan, MM

City Slaughterhouse Master IV

Address: Saluysoy Road Barangay De Ocampo

Trece Martires City, Cavite

Phone: 046-***-****

Email: adlkyw@r.postjobfree.com

Mr. Jeffrey Ebido

ESYNERGY International - Butchering School Trainor Mobile number - 099********

Contact this candidate