Alexandria Gonzalez

**** ********* **. **********, ** 35810 Cell: 256-***-**** adlkx3@r.postjobfree.com Summary

My personal strive to work hard allows me to make honest and fair decisions while keeping both the customer and the company's best interest in mind. I am a highly engaged employee with a strong acumen of business operations. I can think fast and work well under pressure. I have great attention to detail and document all of my work very articulately. Customer service is the foundation of my work ethic. SKILLS

• Office clerical duties

• Customer service-oriented

• Advanced oral and written

communication skills

• Skilled multi-tasker

• CPR certified

• Fully proficient in Microsoft Office

and data entry

• Reliable with great time

management skills

EDUCATION 2009- 2011 Virginia College Associate’s degree: Medical Assistant 2012 - Unfinished Ashford University Bachelor’s degree: Healthcare Administration 1999 Lee High School High School diploma

WORK HISTORY 10/2016 – Current

Medical Billing Specialist/ Medical Records Specialist (40 hours per week) The Eye Surgery Center of North Alabama – Huntsville, AL

• Maintain and update collections tracking spreadsheet to help organize payment information.

• Post and adjusted payments from insurance companies. Respond to correspondence from insurance companies

• Answer patient inquires on account status and charges.

• Verify patients’ eligibility and claims status with insurance agencies. Examined patients’ insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable.

• Organize and maintain all records and schedules for a multi-physician surgery center.

• Provide information and interact with providers and other medical professionals regarding medical documentation, policies, procedures, and regulations.

• Manage a wide variety of customer service and administrative tasks to resolve customer account issues quickly and efficiently.

• Perform a wide variety of clerical duties for the office including data entry, answering telephones, ordering and restocking any supplies for the office.

• Sorting and distributing mail to the appropriate person and department.

• Developed a new filling system to help better maintain chart organization and ensure that all records are accurate and easily accessible for the facilities nurses and doctors.

• Front desk back up. Prepare patient charts accurately and neatly for the clinic.

• HIPAA and OSHA compliant.

06/2014 – 09/2016

Release of Information Specialist (40 hours per week) Ciox through Crestwood Medical Center - Huntsville, AL

• Receive incoming requests for information and respond to request by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.

• Complete release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical requests, establish procedures, and established standards of quality and productivity.

• Validate and release medical records to lawyer’s offices, insurance companies, and doctor’s offices under regulations of HIPAA guidelines.

• Quickly learn and effectively use computer software and technology as required by the facility including Microsoft Office programs.

• Effective organizational skills. Knowledge, experience, and/or training in accurate data entry, office equipment, and procedures required by facility.

• Met or exceeded service and quality standards every review period.

• Retrieve and assemble patients discharged medical records on the hospital floor and file them in the records department for billing.

• Audited charts by checking for physician signatures and accurate orders by the physician for each patient. Cleared and trained any errors found with the doctor’s permission. Trained doctors on how to use current software and sign their charts electronically.

• General clerical duties including sending faxes, answer and transferred phone calls on a multi-line system, pulled and organized charts for doctors and nurses.

• Accurately documented, researched and resolved issues and questions regarding patient charts and records.

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