Vishwas Kapoor

Areas of Expertise

Covering *0k Sqft WHS area

Reported by 5 3PL In-charge

Handling team of 40 Employee

200+ Retail Store Handling

Inventory Management

SOP Compliance Handling

Mystery Stock Audit & Control

Revenue Assurance

System Implementation

Vendor Development

Staff Recruitment and Training

MIS and Reporting

Corporate Presentation

Strategic Planning

Team Management

Personality Traits

Strategic Thinker:

Proven ability of developing insightful strategies, capitalizing on capabilities and converting potential into opportunities.

Change Client:

Utilizing result-driven approach and growth-centered mind-set to drive positive change in the organizational culture; believes in leading by example.

Persuasive Communicator:

Effective articulation ability; can achieve clarity and persuasively secures buy-in and commitment.

Education

MBA, (2009)

M.Com, Lucknow University (2003)

B.Com, Lucknow University

(2001)

Seeking a Senior Position in the Retail / Telecom industry

Preferred Locations :

Lucknow

Professional Operation & SALES Person with a career spanning 14+ years

Functional Skills

OPERATIONS

Operations Standards and Procedure: By Team Members

Have a clear understanding of Easy Buy SOPs, downloading to the respective teams and ensure adherence through checklists/audits.

Identify improvement areas in store operations & work on improving on the GAPs identified.

Stock Management: Through Store Manager, Channel Partners and Distributor

Manage ideal stock density on the fixtures to ensure consistent look of the retail floor and distributor and minimized Shrinkage, damaged and pilferage with norms

Analyze brand performance, identify performing and non-performing SKU`s and address gaps to improve sales & growth as per department budget targets.

Budget, Expense, Audit, Reconciliation and Payments Control: Verifying and Ensuring Correct Measurement adopt

Ensuring for Internal Audit, Bank reconciliation, Vendor payments, Revenue Assurance, Cash & bank-book management.

Implement all Operations excellence new projects and Responsible for Profitability of all the stores.

Supply Chain & Logistics: Coordination between both verticals

Overseeing inventory analysis with different methods and techniques of market and Looking after Stores, Retailers and Logistic Operation

Monitoring requirement of Waybill/Road permit if any and its utilization till its submission and planning to meet the delivery /dispatch schedules on daily as per order basis

Team Management: Staff Training and Developments

Leading, Guiding, Motivating & Managing people, Overall responsibility of the growth of the teams (Hiring, training, promotions, reward & recognitions, work allocation, capacity planning, asset utilization, appraisals)

Plan manpower deployment in line with the productivity and potential output of stores

SALES

Sales: Modern & Retail Sales, Distributor Handling and Channel Development

Handled Multiple Modern and Retail Sales and Operations in terms of Handset, Recharges, RCV, Accessories & Gadgets (Telecom/Retail)

Driven the Distributor Handling and Channel Sales as per assignment and developments through Retailer/FOS

Achieving Targets (Distributor/Retailer wise) both primary and secondary sales

Business Review: Representative of Top management:

Weekly/Monthly reviews with Distributors/Store Managers on performance and action plan for the subsequent weeks/months.

Do all planning activities related to Team, Store requirements and Distributor and Channel partner etc.

Business Development: Ensuring through Retailers, Channel Partners and FOS

To locate suitable retailer for the expansion of the business and appoint new distributers, Managing new store and new product launches by ensuring stock availability, staff training and display standards.

Product knowledge, Display and Service availability at all sales point and among sales team in COCO and COFO Stores as assigned.

Marketing Focus and VM Support: Support from Different Vertical

Ensure Visual Merchandising changeover at retail as well as channel partner outlets as per SOP by HO & Provide support to the marketing team for executing promotions.

Coordinate planning and closure of all aspects of store opening with respective departments within the stipulated timelines.

Customer Service: Walk-in, Retailers and Channel Partner

Establish customer service norms within the stores and ensure they are met through training.

Ensuring high level of customer satisfaction, plan and direct store Sales and Operations and Customer Related Complaints to be resolved within the stipulated guidelines.

Mob: +91-999*******; Email: adlknn@r.postjobfree.com

Career Achievements

ESSAR Telecom Retail Ltd. – THE MOBILE STORE Retail, CG & JABALPUR:

Have won the “1st Rank” for the best performance 2009-10. (Keeping pilferage @ minimum percentage of revenue)

Reward and recognition for Excellence in process accuracy in 2009-10.

Reliance Communications Ltd. - RELIANCE WEB WORLD, Lucknow, UP

Promoted to Circle Level to Coordinate Operation Finance throughout the UP for 15 stores in 2005.

Career Accountabilities

Currently Working with Reliance Digital – D&L at Lucknow, UP

Since January 2016

Key Result Areas: Material Management ~ SKU wise Inventory Level~ Audit ~Banking ~Reconciliation ~Stock Keeping Purchase ~Procurement ~ Minimum Pilferage ~SOP Compliance ~ System Implementation ~ Safety ~ Administration ~ Staff Recruitment and Training ~ Vendor Development ~ Client Delivery and Walkthroughs ~ Team Management

Accountabilities:

Inward

1. Appointment Vendors

2. Receipt of Material as per purchase order

3. GRN and Put away of material as per specified locations.

4. Closure of Inbound trips, Verification of ASN GRN, DMS of Invoices against Scroll.

Home Delivery

1. Sales orders processing, Picking, Packing and Generating invoices

2. Creating routes for vehicles as per the requirement and ensuring maximum utilisation of it.

3. Monitoring vehicles through Delivery tracking

4. Getting Delivery done on time and maintaining MIS, checking PODS for Documentation.

Store Indent DC To DC and DC to Store Transfer of Materials

1. Processing Stock transfer orders, Packing, Packing and Generating stock transfer notes

2. Initiating interstate transfer of material in case of DC To DC movement of material.

3. Completing the delivery within time and getting GRN done from stores

Reverse Logistics

1. Pickup of defective/Return materials from customers and Stores.

2. Replace/Repair work done from brand for defective materials.

3. Defective Scrap Liquidation on timely basis.

Physical Inventory Count

1. Preparing documents as per specified format and Daily inventory count with respect to cycle count, adhering to PI Schedule adherence

2. Wall to Wall PI Count quarterly

People Management

1.Productivity of 3PL staff.

2.3PL Absenteeism and Salary Payment Processing.

Previous Employment

Reliance JIO – 4G Project, Jabalpur, MP, as Assistant Manager – SCM (December 2013 – January 2016)

INDIAN BUILDERS & CONTRACTORS LTD. – Jaipur, RAJHASTHAN, as Assistant Manager – Operation and Procurement (January 2013 - November 2013)

IDEA CELLULAR LTD. - ADITYA BIRLA GROUP – Guwahati, ASSAM as Assistant Manager – Operation & Sales (August 2012 - October 2012)

BAID ELECTRONICS RETAIL LTD. - Mobiles n Gadgets Retail – Kolkata, WB, as Assistant Manager – Operation & Finance (August 2010 – July 2012)

ESSAR Telecom Retail Ltd. – THE MOBILE STORE Retail, CG & JABALPUR, as Sr. Executive - Operations & Finance (May 2008 – August 2010)

Spice Retail Ltd. – HOT SPOT Retail, Lucknow, UP as Assistant Store Manager – Operations & Sales (August 2007 – May 2008)

Reliance Communications Ltd. - RELIANCE WEB WORLD, Lucknow, UP, as Executive – Operations & Finance (April 2003 – July 2007)

Trainings

Managerial Effectiveness

Service Excellence Program

Corporate Business Essential Program

Train the Trainer

Interviewing Skills

Personal Information

Date of Birth: January 30, 1980

Father’s Name: Mr. Satish Kapoor

Languages: English, Hindi & Punjabi

Interest & Hobbies: Traveling & Listening to music

Marital Status: Married

Nationality: INDIAN

Current Location: Lucknow, UP.

Reachability: Any time throughout the day

Reference can be avail on request

Contact this candidate