Desteni Richardson

Del City, Oklahoma 405-***-**** adlkl0@r.postjobfree.com

Professional Summary

Hardworking employee bringing 4 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Trained in project and time management with extensive knowledge of customer service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Skills

Inbound and Outbound Calling

Sales expertise

Credit card processing

Complaint resolution

POS systems expert

Staff education and training

Creative problem solving

Recordkeeping strengths

Stocking and replenishing

Money handling abilities

Training development aptitude

Good listening skills

Work History

Personal Shopper 01/2021 through 01/2021

Walmart, Del City, OK

Shopped for customers specific needs and got to them in a timely manner.

Used a Telzon to appropriately scan items correctly.

Promoted repeat customers, to improve online use.

Clean designated area at end of shift and kept workspace organized.

Call Service Specialist 08/2020 through 10/2020

Synq3, Oklahoma City, OK

Answered customer telephone calls promptly to avoid on-hold wait times.

Cultivated customer loyalty, promoted repeat customers and improved sales.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Recommended products to customers, thoroughly explaining details.

Answered constant flow of customer calls with up to 5 calls in queue per minute.

Provided primary customer support to internal and external customers in fast-paced environment.

Cook 06/2018 through 10/2018

Pizza Hut Inc. Branson, Missouri

Maintained well-stocked stations with supplies and spices for maximum productivity.

Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.

Verified proper portion sizes and consistently attained high food quality standards.

Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.

Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.

Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers

Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.

Sandwich Artist 02/2018 through 04/2018

Subway, Oklahoma City, OK

Performed shift change tasks each day to keep store efficient and neat.

Efficiently prepared sandwiches and other menu items for guests.

Maintained clean, sanitized and well-organized food preparation zones.

Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.

Communicated menu item information and offered suggestions to promote featured products.

Reduced customer wait times by quickly and efficiently operating customer window and sales register.

Checked completed orders for accuracy and bagged meals for easy carrying.

Executed sandwich artistry duties with very low occurrence of errors.

Trained team members to prepare sandwiches and other items according to instructions.

Assisted customers in choosing menu items by providing food complementing information.

Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.

Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.

Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

Assisted guests, including offering personable greetings and taking orders.

Cleaned food preparation areas, tools and equipment.

Beauty Advisor 06/2017 through 10/2018

Sally Beauty Supply, Oklahoma City, Ok

Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies.

Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.

Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.

Created memorable customer experiences by including special services such as head and neck massages during appointments.

Recommended appropriate products to meet customers' individual needs.

Analyzed customer skin to assess unique conditions and skin type.

Suggested treatments and styles to suit customers' appearance and desired look.

Cultivated productive and positive relationships with customers built on loyalty and service.

Helped customers feel relaxed and comfortable with process.

Upsold additional products and services to increase sales numbers.

Maintained counter and display areas in clean and neat fashion.

Met or exceeded sales goals on regular basis.

Processed payments by entering sales in register.

Completed purchases and processed payments.

Arranged merchandise to present visually appealing displays that drive sales.

Customer Service Representative 04/2016 through 04/2017

Walgreens, Oklahoma City, Ok

Recommended products to customers, thoroughly explaining details.

Educated customers on promotions to enhance sales.

Regularly exceeded daily sales and product add-on quotas.

Answered customer telephone calls promptly to avoid on-hold wait times.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Cultivated customer loyalty, promoted repeat customers and improved sales.

Provided primary customer support to internal and external customers in fast-paced environment.

Education

High School Diploma : 05/2015

Midwest City High School - Midwest City, OK

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