AMANDA BROWN
***************@*****.***
Gardendale, AL 35071
CUSTOMER SERVICE AGENT
Hard-working professional with 2+ years of experience and a proven knowledge of customer retention, records
management, and conflict resolution. Aiming to leverage my skills to successfully fill the Customer Service Agent role at your company.
-Education-
LINCOLN ACADEMY
Houston, TX
High School Diploma (online)
-Additional Skills-
Empathy for others
Hardworking
Critical Thinker
Written communication skills
Goal oriented
Fast learner
-Experience-
CASHIER TEAM MEMBER
America's Thrift Store, Gardendale, AL
Sep 2020 - Oct 2020
• Inventory stock and reorder when inventory drops to a specified level. Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
•Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
TELEMARKETER/CUSTOMER SALES REPRESENTATIVE
Total Comfort Heating & Air Conditioning, Birmingham, AL
Jan 2014 - Dec 2014
•Schedule appointments for company service techs to meet with prospective customers or for customers to ask questions after sales presentation.
•Obtain customer information such as name, address, and payment method; enter orders and said info into company computer's software.
•Contact businesses or private individuals by telephone in order to solicit sales for company services, or to request donations for charitable causes.