Jo Martin Guerra Flores

North Fairview, Quezon City, PH adlkde@r.postjobfree.com 0917.103.0267 linkedin.com/in/jomartinflores

Real Time Analyst Business Analyst

Accomplished, driven, and dedicated professional with 8+ years of experience as an Analyst in the banking and finance and healthcare industries committed to deliver the outputs and outcomes that impacts the organization. Adept in providing significant insights and analysis needed for business development and decision making. Multi-awarded career for managing different projects and programs that yielded excellent outcomes which benefited the organization and its clients. Expert in using different methodologies and tools in developing policies and processes, that translates to sustainable business processes. Well-versed in providing key business metrics, operational improvement, strategy execution, and business support and problem solving.

Core Competencies

Design Thinking

Data Analysis

Banking Operations

Banking and Finance

Continuous Improvement

Lean Management

Capacity Management

Change Management

Project Management

Regulatory Compliance

Ethics and Confidentiality

High-Level Customer Service

Business Management

Business Operations

Documentation and Monitoring

Professional Experience

Real Time and Business Analyst Change Healthcare, Taguig City, PH February 2020 – February 2021

Provided data, data analysis and insights to leadership and management teams in developing real time reports and presentations.

Worked with business owners and leadership to identify key drivers and develop different metrics and reports.

Utilized Lean Six Sigma methodologies to identify process improvements and improvement opportunities and develop solutions.

Responded to requests to assist with various problem-solving modeling by providing needed business insights daily.

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Business Analyst for Employer Obligations ANZ GSO (Manila), Makati City, PH January 2019 – December 2020

Conducted research on regulatory, statutory, and employer compliance objectives, applicability to the organization.

Collaborated with key stakeholders periodically to gain deep understanding of end-to-end human resources solutions needed.

Created compliance programs to the country assignment and monitored their implementation of the programs.

Designed different process maps and identified gaps for analysis to ensure the adherence to the organization’s operational policies.

Anti- Money Laundering Operations Analyst ANZ GSO (Manila), Makati City, PH August 2016 –December 2018

Investigated the Watch List Management (WLM) alerts to de- identify the potential Politically Exposed Persons (PEP).

Ensured timely and accurate processing of alerts generated from WLM, TMS, CDD, OCDD, and ECDD in line with the expectations and within the agreed criteria and terms set out in the Service Level Agreements and other established policies.

Achieved a no COR issue and compliance breach, exceeded the productivity target with high work output and met SLA targets.

Awarded multiple tomes for achieving outstanding outcomes on the projects such as: Threshold Transaction Reporting Exceptions Reports Automation, OCDD Productivity Calculator, OCDD Alert Reductio, and Enhanced OCDD Alert and Case Notes.

Early Career Experiences: Banking Operations Delivery Support ANZ GSO (Manila) (Nov 2017 – Apr 2018) Anti-Money Laundering Operations Officer, ANZ GSO (Manila) (Jul 2013 – Aug 2016) Trust Fixed Term Staff, HSBC (Dec 2012 – Apr 2013)

Education

Bachelor of Science in Business Administration, Major in Computer Applications

De La Salle Colle of St. Benilde, Taft Ave., Manila, PH, 2012

Four-year University Scholar, Second Honors Dean’s List Awardee

Certifications & Training

Agile and Lean Training, ANZGSO, 2018/2017 Continuous Improvement and Capacity Management, ANZGSO, 2018 Lean Six Sigma Yellow-Belt Training, ANZGSO, 2014

Awards & Recognitions

Double Agent Awardee, ANZGSO, 2018 Best in OCDD Award ANZGSO, 2018 Banking Operations Innovation Awardee, ANZGSO, 2017 Overall Banking Operations Awardee for Q2, ANZGSO, 2017 Extra Mile Awardee, ANZGSO, 2017 Innovation Awardee, ANZGSO, 2017

Technical Skills

Automation Anywhere, SAP, C#, ASP.NET, HTML, Microsoft SQL, Microsoft Visual Studio,

Google Suite, Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio)

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