Jennifer Sheridan

Client Manager

Lansing, MI ***17

adlkd9@r.postjobfree.com

1-810-***-****

I am a detail-oriented and ambitious individual who strives to provide the company with excellent leadership. With my experience as a manager in different environments such as an Amazon's Area Manager, completion of the Step Up 2 Leadership Management Internship, and involvement as a Career Counselor for Central Michigan University, I can provide a unique perspective to the work environment. I have the motivation to work though tasking situations with respect and dignity. Work Experience

Concourse Client Manager

Intellidemia - Lansing, MI

December 2019 to Present

I am currently the client manager for Intelligentsia, managing over 100 higher education institutions using our Concourse systems product. My duties include invoicing, customer checkins, updating systems, new project manager onboarding, tracking contracts and renewals, creating project plans, customer communication, monthly client trainings, consulting on client implementations, and doing administrative work to make sure implementations go smoothly.

Production Supervisor

Hatch Metal Stamping - Howell, MI

April 2019 to August 2019

In this role it was my job to increase production, grow a team, motivate the production team, work with the production scheduler, performance manage my team, determine and act on staffing needs, perform up to customer requirements, analyze information and correct it, implement continuous improvement projects to better the warehouse as a whole.

Warehouse Manager

JCPenney - Columbus, OH

July 2018 to January 2019

As a Supervisor at JCPenney I run the operations on the floor for various departments. During my time at JCPenney I have been the supervisor for the prep, receiving, and order filling departments on both second and third shifts. Supervising these departments includes solving associate issues, detecting and fixing payroll errors, logging and directing associate tasks, monitoring quality and productivity of associates, heading improvement projects, engaging and motivating associates, monitoring associate training, interviewing and touring potential candidates, completing performance management documents, and completing terminations.

Area Manager

ABE2 Fulfillment Center - Breinigsville, PA

July 2017 to May 2018

As an area manager at amazon, I manage over 150 hourly associates while running the inbound side of the operation within the fulfillment center. Closely watching rates, quality, monitoring work flow, operational activities, and giving out feedback to each of my associates throughout the day. Additionally, I am charged with communicating inventory errors to other sites, running continuous improvement projects, engaging and motivating associates, onboarding, training, and running a transshipment dock. Team Leader / Office Manager

Aramark - Mount Pleasant, MI

August 2016 to May 2017

Michigan

While working as a team leader it was my job to organize my student workers, keep team moral up, solve problems on the fly, all while keeping customers happy. In a normal shift each team leader has between 20-25 student workers and multiple full time associates. As a student manager, I help with human resource functions of the restaurant. My duties include scheduling, disciplinary action, orientation for new employees, training, development, and talent recruitment. Dining Associate

Aramark - Mount Pleasant, MI

August 2015 to May 2017

Michigan

In the restaurant as a student worker I played many different roles in ensuring the customer satisfaction. These roles include but are not limited to greeting customers, serving the food, bussing tables, acting as a chef or produce assistant, and cooking the meal itself. Leadership Management Intern

Step Up - Ann Arbor, MI

May 2016 to August 2016

Michigan

Training as a management intern S2L under the managers for the multiple accounts based in the University of Michigan Hospital. Working out of the Get Away & Play Cafe for the Mott's women's and children's hospital. I was trained in everything from the different positions in retail, computer programs, hiring and selection processes, ordering procedures, corrective actions, and account management. My duties included completing invoices, dealing with vendors, ordering, taking inventory, leading the work force, motivating staff, leading safety and encouraging safe behaviors, and delivering on our promise for customer satisfaction.

Mock interviewer/ Career Councilor

Aramark - Mount Pleasant, MI

August 2014 to December 2015

Michigan

My job as a mock interviewer with career services was to interview CMU students and alumni in order to better prepare them as candidates for their careers. Additionally during out sessions we would go over cover letters, resumes, and their business communication skills. The purpose of this program was to fine tune the candidates for the positions that they were pursuing and prepare them for their lives in the professional field.

Sales Associate

Hartland High School - Hartland, MI

August 2013 to June 2014

During my time at the Eagles Nest was to preform excellent customer service. I was also responsible for bookkeeping and money handling. I would keep ensure security of merchandise while also keeping records of inventory full and accounted for.

Education

Bachelors Degree of Business Administration in Business Management Central Michigan University - Mount Pleasant, MI

September 2013 to May 2017

High School Diploma

Hartland High School - Hartland, MI

September 2009 to June 2013

Skills

• Production management

• Budgeting

• Customer service

• Business analysis

• Strategic planning

• Team management

• Microsoft office

• Project Implementation

• Quality Management

• Performance Management

• Lean Manufacturing

• Events Management

• Events Management

• Lean Manufacturing

• Performance Management

• Project Management

• Project Implementation

• Lean

• Quality Management

• Microsoft Excel

• Manufacturing

• ERP systems

• SAP

• Program Management

• Business Development

• Computer Networking

• 5S

• Oracle

• Research

• Supply Chain

• Six Sigma

• Time management

• Accounting software

• QuickBooks

• QuickBooks

• Accounting software

• Customer relationship management (3 years)

• Client success management (3 years)

• Account management (5 years)

• Information analysis (5 years)

• Google Suite (6 years)

• Zoho (2 years)

• Zendesk (2 years)

• Management

Links

https://www.linkedin.com/in/jennifer-sheridan-91b768103 Certifications and Licenses

Forklift Certification

Additional Information

Skills

• Microsoft Office

• Team Management

• Leadership

• Team Work

• Organization

• Event Management

• Strategic Planning

• Motivation

• Innovation

• Production Management

• Collaboration

• Critical Thinking

• Budgeting

• Project Management

• Business Analysis

• Business Quality Review

• Customer Service

• Direct Customer Care

• Interpersonal Communication

• Quality Management

Contact this candidate