Customer Care Service
Resume:
adlkcz@r.postjobfree.com
***** ********* **.. **** *****, TX 78645
Gwen Mathews
OBJECTIVE
I am seeking a full time career opportunity with an established company that offers their staff practical tools for life such as benefits, 401k planning, and stock options. RELATIVE EXPERIENCE
Ability to efficiently navigate multiple computer applications and data entry while interacting with all clients and employees.
Genuinely enthusiastic when given the opportunity to apply skills and knowledge in order to assist internal/ external customers.
Ability to actively listen and anticipate client needs while representing the company and its mission statement at its highest regards.
WORK HISTORY
Protect America Inc. - Austin, TX
Customer Care Rep. 9/2019 to Current
Provide assurance of help to inbound customers calling about their home security system. Provide assistance with troubleshooting equipment, testing home security system, submit updated account information and payments. Process equipment purchases and help customers with new installations and interactive application login. Telenetwork Austin, TX
Technical Support/ Customer Service
02/20018 to 10/20018
Perform troubleshooting skills and utilize computer applications while applying diagnostic tools when communicating steps for resolve with customers over the telephone. Note details of call on each account, submit numerous work order and email correspondence for escalations Responsible for achieving and maintaining measured metrics required for position. 1
Charter Comm./Spectrum Austin, TX
Technical Support/ Customer Service
02/2017 to 10/31/2017
Perform troubleshooting skills and utilize computer applications while applying diagnostic tools when communicating steps for resolve with customers over the telephone. Note details of call on each account, submit numerous work order and email correspondence for escalations Responsible for achieving and maintaining measured metrics required for position. Savers Inc. Cedar Park, TX.
Production / Customer Service
10/2013 to 01/2017
Responsible for assisting with the daily recovery of the sales floor before business day opens. Provide neat, categorized and priced inventory (approximately 700 pieces) for sales floor throughout the day. Interact and assist customers with concerns or questions. MD Septic Services Leander, TX
Office Manager/Customer Service
2011 to 2012
Manage and multitask client database, cross reference with current contracts, renewals and terminations. Report all findings and services provided to LCRA and State Office Officials. Perform bookkeeping such as accounts payable/receivable and payroll. Scheduled fleet trucks for maintenance and logged mileage use and purchases daily . Trucks were to be parked in yard with tool inventory and mileage data log sheet completed upon return of keys. Service orders logged and sent to supervisor for next day detail. Sterling Affairs Catering Austin, TX
Catering Manager/ Guest Services
2003 to 2009
Responsible for scheduling, training and coaching a staff of 14 or more contracted to serve wedding ceremonies,receptions and plated fine dining parties. In charge of all equipment, service ware, decor, liquor, linens, and dry stock inventories, Responsible for overseeing meal production and back of the house clean up. Attentively ensured timeline was followed for seamless transitions during event. Accountable for all liquor inventories (prior & post event), and cash bar sales. Recap report for labor budget and inventories used and Recap Report . Responsible for privately owned property to have a spotless status upon vacating the venue. 2
PROFESSIONAL REFERENCES:
3
Name and Title Company Phone e-mail address
Brian Weldon/
Operations Mgr.
Telenetwork Inc./
Google Fiber
adlkcz@r.postjobfree.com
Shirron Walker/
Customer Care Mgr.
Charter Communications/
Spectrum
adlkcz@r.postjobfree.com
Christine M./ Supervisor Sterling Affairs 512-***-**** adlkcz@r.postjobfree.com
Kirk Poteet/Owner MD Septic Services 512-***-****
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