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Customer Service Care

Location:
Bremerton, WA
Posted:
April 09, 2021

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Resume:

Candace Ford

Bremerton, WA adlkcx@r.postjobfree.com 360-***-****

To obtain a challenging position with a growth-oriented company that will allow me to further utilize my skills and acquire new abilities.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

AT&T

02/2019-05/2019

Customer service specialist

Assist customers with directv now plans and billing

Global Government services

10/2018-02/2019

Laborer

Assist tradesmen with varies duties and cleaning

Customer Service Representative

Concentrix - Bremerton, WA November 2015 to 03/2018

Responsibilities

Assist customers with billing, activation services, and other operations dealing with cellular usage.

Accomplishments

Helping customers with their questions and concerns, recondition for good handle times and surveys.

Skills Used

Great customer service, sales, scripting, and typing

Janitor

SMS - Port Orchard, WA Responsibilities

Clean facilities, replenish areas as needed, vacuum, dust, mop, and provide excellent customer service by making facilities look presentable.

Janitor/Helper Raytheon - Chesapeake, VA June 2005 to January 2011

Responsible for keeping facilities in clean and orderly condition, including secure areas. Utilized commonly used concepts, practices, and procedures within the janitorial field. Duties included: sweeping, mopping, scrubbing, and polishing floors; vacuum and clean carpets; remove trash and other refuse; dusting equipment, furniture, fixtures, blinds and vents; clean and sanitize restroom fixtures, floors, and countertops, including shower areas; fill service dispensers; refill all paper products; clean windows; replace light bulbs; remove handprints and scuff marks on doors and walls; clean stairs and stairwells; defrost/clean refrigerators. Performed other cleaning duties, as assigned. Operated all janitorial equipment to include high and low speed buffers, carpet cleaners, floor cleaners, and vacuums. Routinely climbed stairs, ladders, and lifted and moved up to 50 lbs unassisted. As a helper, responsible for helping paint, prime, sand, bury fiber optic cables, etc.

Janitor

L 3 communications - Oceana, VA September 2009 to September 2009

09/ 2009-2011

03/2011-05/2011

Performed access control at facility entrances. Responsible for issuing access badges and verifying proper access to the building. Protected facility against theft, unauthorized entry, and imminent threats of life or safety. Monitored security systems and performed building rounds to ensure security and

fire protection. Ensured emergency and security violations were readily discovered and reported to the appropriate authority. Checked for uncommon smells and/or sounds to indicate equipment malfunction. Ensured the safeguard of classified materials, including unauthorized removal. Took

appropriate actions to ensure compliance with Company rules and regulations, safe work practices and other control procedures. Responsible for safeguarding property and persons. Answered phones in a professional manner, transferred calls to appropriate staff, and took messages. Greeted and interacted with military and civilians visitors of varying importance and cultures. Organized and maintained files and documents. Created and updated pilot flight schedules using Microsoft Excel. Performed other clerical duties, as assigned. Worked independently.

F/18 Operator

L-3 Communications

Naval Air Station Oceana, VA

Responsible for loading flight programs into simulators for Naval fighter pilots. Basic skills that are essentially used on a daily basis are knowledge of Microsoft office and knowledge of flight simulator equipment. Also learned NATOPS flight manual.

Customer Service rep.

IMA

Virginia Beach, VA

Responsible for providing account information to customers along with satisfying no refund policies.

Janitor

L-3 Communications - Oceana, VA April 2009 to September 2009

Responsible for keeping facilities in clean and orderly condition, including secure areas. Utilized commonly used concepts, practices, and procedures within the janitorial field. Duties included: sweeping, mopping, scrubbing or stripping, and polishing floors; vacuum and clean carpets; remove trash and other refuse; dusting equipment, furniture, fixtures, blinds and vents; clean and sanitize restroom fixtures, floors, and countertops, including shower areas; fill service dispensers; refill all paper products; clean windows; replace light bulbs; remove handprints and scuff marks on doors and walls; clean stairs and stairwells; defrost/clean refrigerators. Performed other cleaning duties, as assigned.

Operated all janitorial equipment to include high and low speed buffers, carpet cleaners, floor cleaners, and vacuums. Routinely climbed stairs, ladders, and lifted and moved up to 50 lbs unassisted.

Supervisor

Hardees - Chesapeake, VA May 2003 to June 2005

Responsible for directing the daily operations of the restaurant. Performed activities consistent with and supportive of the restaurant's business plan. Ensured all employees were performing their

job responsibilities and meeting expectations in all areas. Accountable for cash. Lead and trained staff, managed restaurant operations from open to close, performed inventory, maintained a clean restaurant, controlled food, paper and labor costs, ensured product quality, and offered outstanding customer service to restaurant customers.

Sales Associate/assistant manager trainee

Hardees - Chesapeake, VA May 2003 to June 2005

Greeted and helped customers. Responsible for providing prompt, efficient, courteous, and outstanding customer service; maintaining a clean, customer-friendly environment; forecasting, stocking, and merchandising products; handling cash from customers and providing correct change; and operating an electronic cash register. Communicated clearly and effectively with customers and coworkers.

Routinely bended, reached, stand for long periods of time and lifted up to 50 lbs unassisted.

Crew Member/Shift leader Burger King - Chesapeake, VA March 2000 to May 2003

Crossed trained for position. Responsible for preparation of products, as ordered by customers, following the HAVE IT YOUR WAY® service philosophy. Contributed to maintaining a clean and safe work environment, maintaining clean bathrooms, building exterior, parking lot, dumpsters, and sidewalks, including removal of trash containers to proper dumpster sites. Unloaded and stocked products and operated cash register /point of sale (pos) terminal. Interacted with customers to receive orders, process payments, and responded appropriately to customer issues.

Education

Associate of Science

Thomas Nelson Community College - Newport News, VA 2009 to Present

Associate of Science

Tidewater Community College - Virginia Beach, VA 2006 to 2007

Business Administration

oCollege Chemistry II

Technical Writing

oCollege Composition I and II

Computer Science

University Physics I and II

Math Education

General College Physics I

History

oCollege Composition I

Composition II

oCollege Success Skills

Chemistry I

oCollege Chemistry II

Statistics

oCollege Algebra

Skills

CSR, Customer Service, Customer Care, Call Center

Certifications/Licenses

Driver's License

Additional Information

TECHNICAL SKILLS

Operating Systems:

•Windows

•Linux

Software:

•Microsoft Word

•Microsoft Excel

•Microsoft PowerPoint

•Microsoft Outlook

Hardware:

•Fax Machines

•Printers

•Scanners

•Burners

•Copiers

•Microsoft Windows workstations

Web:

•Internet Explorer

Administrative:

•Telephone Reception (8 lines phones)

•50 wpm Typing Speed

•Greeting Visitors

•Customer Service

•Management

•Report Writing

•Scheduling

•Faxing

•Copying

•Filing

•Data Entry



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