Candace Ford
Bremerton, WA adlkcx@r.postjobfree.com 360-***-****
To obtain a challenging position with a growth-oriented company that will allow me to further utilize my skills and acquire new abilities.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
AT&T
02/2019-05/2019
Customer service specialist
Assist customers with directv now plans and billing
Global Government services
10/2018-02/2019
Laborer
Assist tradesmen with varies duties and cleaning
Customer Service Representative
Concentrix - Bremerton, WA November 2015 to 03/2018
Responsibilities
Assist customers with billing, activation services, and other operations dealing with cellular usage.
Accomplishments
Helping customers with their questions and concerns, recondition for good handle times and surveys.
Skills Used
Great customer service, sales, scripting, and typing
Janitor
SMS - Port Orchard, WA Responsibilities
Clean facilities, replenish areas as needed, vacuum, dust, mop, and provide excellent customer service by making facilities look presentable.
Janitor/Helper Raytheon - Chesapeake, VA June 2005 to January 2011
Responsible for keeping facilities in clean and orderly condition, including secure areas. Utilized commonly used concepts, practices, and procedures within the janitorial field. Duties included: sweeping, mopping, scrubbing, and polishing floors; vacuum and clean carpets; remove trash and other refuse; dusting equipment, furniture, fixtures, blinds and vents; clean and sanitize restroom fixtures, floors, and countertops, including shower areas; fill service dispensers; refill all paper products; clean windows; replace light bulbs; remove handprints and scuff marks on doors and walls; clean stairs and stairwells; defrost/clean refrigerators. Performed other cleaning duties, as assigned. Operated all janitorial equipment to include high and low speed buffers, carpet cleaners, floor cleaners, and vacuums. Routinely climbed stairs, ladders, and lifted and moved up to 50 lbs unassisted. As a helper, responsible for helping paint, prime, sand, bury fiber optic cables, etc.
Janitor
L 3 communications - Oceana, VA September 2009 to September 2009
09/ 2009-2011
03/2011-05/2011
Performed access control at facility entrances. Responsible for issuing access badges and verifying proper access to the building. Protected facility against theft, unauthorized entry, and imminent threats of life or safety. Monitored security systems and performed building rounds to ensure security and
fire protection. Ensured emergency and security violations were readily discovered and reported to the appropriate authority. Checked for uncommon smells and/or sounds to indicate equipment malfunction. Ensured the safeguard of classified materials, including unauthorized removal. Took
appropriate actions to ensure compliance with Company rules and regulations, safe work practices and other control procedures. Responsible for safeguarding property and persons. Answered phones in a professional manner, transferred calls to appropriate staff, and took messages. Greeted and interacted with military and civilians visitors of varying importance and cultures. Organized and maintained files and documents. Created and updated pilot flight schedules using Microsoft Excel. Performed other clerical duties, as assigned. Worked independently.
F/18 Operator
L-3 Communications
Naval Air Station Oceana, VA
Responsible for loading flight programs into simulators for Naval fighter pilots. Basic skills that are essentially used on a daily basis are knowledge of Microsoft office and knowledge of flight simulator equipment. Also learned NATOPS flight manual.
Customer Service rep.
IMA
Virginia Beach, VA
Responsible for providing account information to customers along with satisfying no refund policies.
Janitor
L-3 Communications - Oceana, VA April 2009 to September 2009
Responsible for keeping facilities in clean and orderly condition, including secure areas. Utilized commonly used concepts, practices, and procedures within the janitorial field. Duties included: sweeping, mopping, scrubbing or stripping, and polishing floors; vacuum and clean carpets; remove trash and other refuse; dusting equipment, furniture, fixtures, blinds and vents; clean and sanitize restroom fixtures, floors, and countertops, including shower areas; fill service dispensers; refill all paper products; clean windows; replace light bulbs; remove handprints and scuff marks on doors and walls; clean stairs and stairwells; defrost/clean refrigerators. Performed other cleaning duties, as assigned.
Operated all janitorial equipment to include high and low speed buffers, carpet cleaners, floor cleaners, and vacuums. Routinely climbed stairs, ladders, and lifted and moved up to 50 lbs unassisted.
Supervisor
Hardees - Chesapeake, VA May 2003 to June 2005
Responsible for directing the daily operations of the restaurant. Performed activities consistent with and supportive of the restaurant's business plan. Ensured all employees were performing their
job responsibilities and meeting expectations in all areas. Accountable for cash. Lead and trained staff, managed restaurant operations from open to close, performed inventory, maintained a clean restaurant, controlled food, paper and labor costs, ensured product quality, and offered outstanding customer service to restaurant customers.
Sales Associate/assistant manager trainee
Hardees - Chesapeake, VA May 2003 to June 2005
Greeted and helped customers. Responsible for providing prompt, efficient, courteous, and outstanding customer service; maintaining a clean, customer-friendly environment; forecasting, stocking, and merchandising products; handling cash from customers and providing correct change; and operating an electronic cash register. Communicated clearly and effectively with customers and coworkers.
Routinely bended, reached, stand for long periods of time and lifted up to 50 lbs unassisted.
Crew Member/Shift leader Burger King - Chesapeake, VA March 2000 to May 2003
Crossed trained for position. Responsible for preparation of products, as ordered by customers, following the HAVE IT YOUR WAY® service philosophy. Contributed to maintaining a clean and safe work environment, maintaining clean bathrooms, building exterior, parking lot, dumpsters, and sidewalks, including removal of trash containers to proper dumpster sites. Unloaded and stocked products and operated cash register /point of sale (pos) terminal. Interacted with customers to receive orders, process payments, and responded appropriately to customer issues.
Education
Associate of Science
Thomas Nelson Community College - Newport News, VA 2009 to Present
Associate of Science
Tidewater Community College - Virginia Beach, VA 2006 to 2007
Business Administration
oCollege Chemistry II
Technical Writing
oCollege Composition I and II
Computer Science
University Physics I and II
Math Education
General College Physics I
History
oCollege Composition I
Composition II
oCollege Success Skills
Chemistry I
oCollege Chemistry II
Statistics
oCollege Algebra
Skills
CSR, Customer Service, Customer Care, Call Center
Certifications/Licenses
Driver's License
Additional Information
TECHNICAL SKILLS
Operating Systems:
•Windows
•Linux
Software:
•Microsoft Word
•Microsoft Excel
•Microsoft PowerPoint
•Microsoft Outlook
Hardware:
•Fax Machines
•Printers
•Scanners
•Burners
•Copiers
•Microsoft Windows workstations
Web:
•Internet Explorer
Administrative:
•Telephone Reception (8 lines phones)
•50 wpm Typing Speed
•Greeting Visitors
•Customer Service
•Management
•Report Writing
•Scheduling
•Faxing
•Copying
•Filing
•Data Entry