Manager Sales

John Robert Cole

*** ********* ******, **********, ** 73093

P: 405-***-**** E: *********@*****.***

Career Focus: Information Technology/Telecommunications/

Operations/Customer Service/Disaster Recovery and Business Continuity Planning

A dynamic IT business leader with over 20 years of leadership, technology, B2B sales and management experience in Information Technology, Infrastructure, Facility Operations, Telecommunications/Telephony and Customer Service, including supervision and support of technical oriented business professional teams with strong computer skill sets in strategic planning, enterprise architecture, disaster recovery planning, software and hardware development, workflow and project management, change management, software application development, multiple contact center call routing, and infrastructure planning across multiple locations.

Developed, Directed, and managed several cohesive Information Technology, Infrastructure, Operations Staffs focused on prompt professional end user customer service. A Strong Team Player with Strong Work Ethic, Multi-Task Oriented, Excellent written, verbal, and interpersonal skills.

Education: M.B.A. Masters Business Administration (2004)

Oklahoma City University

B.B.A. Business Administration in Management Information Systems (1995)

University of Central Oklahoma

Skills/Certifications:

Six Sigma Green Belt Certified

PMTI Boot Camp for PMP Certification

Certified Data Center Professional

Kepner Tregoe decision analysis management trained

Seven Habits of Highly Effective People trained

Member Project Management Institute (PMI.org)

Progressive Based Leadership Training (Competitive Solutions)

EXPERIENCE:

Commercial / Fleet Outside Sales (IT Consultant)

Seth Wadley Auto Group, Pauls Valley, OK December 2017 – Present

Outside Sales for Oil Field, Roofing, Construction, B2B Sales, and Industrial Companies

oManaged Fleet and Commercial Accounts

o Understanding of CDK, DealerTrack DMS, and Axcessa dealer software

Marketing Data Analytics for Website Traffic, Customer Monitoring and Reporting

IT Consultant: Break Fix, Networking, Wireless AP setup, Email setup, Mobility, and Remote Connectivity for automotive commercial/fleet customer accounts

IT Vendor Management:

Software Renewals and Price Negotiations for: Trend Micro, Bitdefender, Mimecast, Cisco, Aruba Networks, Fortinet, Microsoft Enterprise, VMWare, Bomgar, ATT, and several others.

(PMO) Project Management Director (consultant 1 year contract)

AssuredPartners, Lake Mary, FL November 2016 – December 2017

Project Managing Director for:

oMicrosoft Azure Agency Migrations of over 170 US agency locations

oActive Directory Employee Migrations for over 3500 employees

oOffice 365 mail Migration for the whole enterprise to get to one common mail platform

oVendor Management

Responsible for complying with Cyber Security compliance guidelines for insurance, health and banking regulations

oManage the different company stakeholders on cyber and information security requirements related to specific projects

Facilitate team meetings for project scope changes, scope review, weekly activity, and overall project movement

Data Analytics Reporting for modeling Agency data for Transformation of existing IT infrastructure

Responsible for overall corporate training and communication for the end user components during the infrastructure migrations to Azure, O365, CRM, and new core platforms.

Technical Solutions Director

ISG Technologies, Oklahoma City, OK (Re-Organization) May 2015 – October 2016

Manage and oversee the development of 10 System and Network Engineers

Responsible for employee hiring, performance evaluations, salary requirements, departmental budget, and employee training

Responsible for designing and writing project scopes of works: Cisco Call Center Manager Upgrades, SAN Setups and Upgrades, CORE Network installs and upgrades, IT/Network Environment Assessments, Project Management, Citrix Assessments, and Domain and Email migrations.

Responsible for End of Month customer billing and approving engineer invoicing

Google Data Analytics for customers to monitor existing applications and some social networking

Provide Professional Services engineers in a post-sales technology environment of technology and infrastructure components across multiple locations

Director, Information Technology and Operations

Temtrol, a CES Group Company, Okarche, OK (RIF, company merger) January 2014 - April 2015

Direct the day to day programming and administrative functions of the Information Technology and Services department

Manage and oversee the development of 10 IT department programmers and engineers across multiple sites

Direct the software development, testing, implementation, and support processes to improve quality and control for our engineer to order and manufacturing processes for the HVAC manufacturing of our Air Handler Units

Responsible for employee hiring, performance evaluations, salary requirements, departmental budget, vendor management, and employee training

Senior Leadership committee lead and project manager for IT infrastructure migration projects with CES Group and Nortek Inc, Projects include: Merging ERP systems, Re-IP across multiple sites, Domain, Shortel to Cisco VoIP Phone Migrations, Active Directory, Net App/EMC Storage and E:mail migration to Office 365.

Senior Director of Information Technology and Operations

American Farmers and Ranchers, Oklahoma City, OK March 2010 - December 2013

Direct the day to day administrative functions of the Information Technology department

Managed a Diverse IT department of 22 made up of: Web developers, Mainframe COBOL programmers, Network and SAN Compellent Storage Engineers, SQL DBA’s, IT Quality Assurance and Reporting Analytics, Helpdesk Analysts, Telecommunications Administrators, and Data Center Computer Mainframe operators

Continuously improved an overstaffed IT department that previously had no supporting role or consistent leadership due to ongoing change of top level company leadership

Direct and oversaw the software development, testing, implementation, and support processes to improve all technology services and reduce costs

Responsible for employee hiring, performance evaluations, development of company policies and procedures, salary requirements, pricing, departmental budget, vendor management, data center migration and training

Executive Management Project Steering committee chair for new business impacting projects, utilizing Scrum and Agile Methodologies.

PROMOTED: Director of Information Technology & Director of Installation and Customer Service Operations/Training

IMTEC Corp, a 3M Company, Ardmore, OK (Merger, Buy out by 3M company, Ardmore location was closed) January 2009 - December 2009

Direct the Customer Service Support Operations and training to Dental Imaging Centers and Doctors offices managing staff (US and Overseas), establishing aggressive timeliness for office installations, staff scheduling, and manufacturing overall production.

Conduct Customer Survey Analysis, Scanner Software Development, and support processes around the ‘ILUMA’, Imaging X-Ray scanning equipment

Improved overall information services, development, communication and drove the reduction of costs

Continuously improve strategy, architecture, policies and methodology for the current and future IT and ITS plans, manufacturing goals, and infrastructure

Project Manager and Strategic planner for Microsoft Exchange Conversion and Blackberry Enterprise Server Management, setup and configuration

Managed and administered all Mobile phone services, setup, email, and support for entire enterprise, including Sales Support Teams

Merger with 3M Company, Ardmore, OK location was dissolved.

Director of Information Technology and Business Operations - IMTEC Corp, Ardmore, OK May 2008 – January 2009

Direct the day-to-day administration of the information technology function(s) including budgeting, managing staff, establishing aggressive timeliness for major projects, and reviewing work in progress

Direct the software development, testing, implementation, and support processes

Conduct Infrastructure related vendor negotiation and management, to improve service and reduce cost, Managed Exchange Server, Domain Migration and Lotus Notes Conversion Projects

Continuously improve strategy, architecture, policies and methodology for the current and future IT plans, goals, and infrastructure

Point of Contact, Project Manager/Lead and Strategic planner with 3M as we migrated to 3M’s core IT systems, MS Exchange to Lotus Notes, Cisco VoIP Phone Systems changes, and Back End System Infrastructure Changes (IP Address, Server Configs, Remote Access, MPLS)

Voice Systems Integration Manager - Dobson Cellular Systems, Oklahoma City, OK (Dobson was bought out by AT&T, company was sold) July 2006 – May 2008

Key contributions:

Negotiated Voice and Data Circuit ATT 3 year contract that saved Dobson $MM+ annual operating costs

Developed cohesive technical voice and IVR Team focused on prompt, professional customer service

Developed and wrote the Voice Replacement RFP that consisted of vendors: Aspect, Interactive Intelligence, Cisco, and Avaya, not pursued due to ATT Buy out

Managed Voice Systems and IVR staff of 10, with remote staff of 2, for 3, 320+ seat call centers

Supervised:

oCall center call processing: Voice, CTI, IVR related budgets, maintenance setup, sales / ordering, and inventory of all Voice communications equipment, Retail Store, E:Mail Management, and Computer Telephony equipment

oVoice Replacement and Email Migration Project from a Nortel Symposium environment to a VoIP solution, developing vendor RFP, managing vendor contacts, vendor selection, technology overviews, site discovery and organizing potential vendor onsite and offsite meetings

oSupported NICE Perform Call Recording Systems and Nortel Phone Switches at all 3 Call Centers and Corporate office

oManaged employee hiring, evaluations, salary requirements, telecommunications budget, training, and expertise on new telephony and telecommunications technology

oMaintained and Managed Corporate and all ISD Cell Phone policy, ordering, activation, BES activations and replacement of wireless equipment

Telecommunications Support and Research Manager – Farmers Insurance Group HelpPoint, Oklahoma City, OK April 2002 – July 2006

Key contributions:

Managed a NICE Call Recording Fork lift Project of 7.X analog call recording environment to an 8.X digital call recording environment at multiple sites

Helped develop and select vendors for a Voice Systems Replacement RFP for Farmers HelpPoints and Business claims offices around the United States

Managed Telecommunications Staff of 5, for 1500 seat call center

Controlled, Maintained, and budgeted for vendor contracts on Avaya, NICE, ATT, SWBell, Genesys, Siebel, Symon, Octel, Data Analytics and Reporting Analytics and other hardware and software applications

Responsible for processing, IT budgets, setup, Disaster Recovery and inventory of all Telecommunications and Computer Telephony equipment as well as AS/400 mainframe applications.

Responsible for employee hiring, evaluations, salary requirements, training, and expertise on new telephony and telecommunications technology

Worked closely with other Managers and VP’s to meet project deadlines, startups, and budget needs for all business

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