Sales Operations Manager

GREGORY D. MCCOSH

*** ****** **** *** • ENGLEWOOD, TN 37329

CELL 423-***-**** • E-MAIL: *******@*****.***

SUMMARY OF QUALIFICATIONS

A versatile, collaborative, accomplished, and knowledgeable Sales Operations Manager with a successful track record of managing projects, and sales systems. Experienced with over 20 years working with multi-site facilities and a broad range of customers ranging from National Accounts (large format) to small format. Exceptional analytical and organizational skills. Talent for managing stressful situations, overcoming obstacles, and working to ensure customer satisfaction.

Core competencies include:

Sales Operations Management

Order & Inventory Management

Ecommerce & Online Ordering

Customer Relationship

Management

Project Management

Planning & Forecasting

Technology Integration &

Implementation

Operations Analysis

Cost Reduction Analysis

PROFESSIONAL EXPERIENCE

DFA Dairy Brands; Dean Foods Corporation; Mayfield Dairy Farms, LLC

Financial Administrative Supervisor Athens, TN 2020-Present

Perform analysis on inventory variances and work in collaboration with milk plant throughout the month to minimize product loss. Manage capital projects for branch locations to ensure budget compliance.

Senior Field Service Representative Athens, TN 2017-2020

Sales/Category Analyst Athens, TN 2014-2017

IT Business Analyst Athens, TN 2008-2014

CRP Systems Manager Athens, TN 2001-2008

Order, Distribution, and Transport

Coordinator Athens, TN 1994-2001

Managed customer issues for on-time deliveries, service issues, merchandising, trade shows, holiday planning for product, and vendor meetings. Managed order replenishment and Ecommerce system projects to ensure customer satisfaction on delivered product. Supported multiple ERP systems performing analysis, implementation and training for customers, company plants, and distribution locations on software. Collaborated cross functionally with sales, logistics, supply chain, and IT preparing operational analysis to drive efficiencies focused on improving operations while minimizing cost to both internal and external customers.

Key Achievements:

Consistently meet deadlines while demonstrating strong analytical and problem-solving skills to achieve corporate objectives.

Contributed to plant and network optimizations, researching & resolving problems, while focusing on Continuous Improvement.

Engaged cross-functional support in improving order accuracy, increased sales and continuous improvement of processes and services to both internal and external customers.

Superior Carriers Charleston, TN 1991-1994

Dispatcher

Dispatched truck drivers for hauling product. Assisted with preparing customer invoicing, processing payroll, worked with customers on account payments, and human resource duties.

Averitt Express Athens and Knoxville, TN 1989-1991

Customer Service Representative

Prepared shipping quotes, traced shipments, and scheduled freight pickups for customers. Processed customer invoices for shipments. Monitored driver DOT logs for compliance. Assisted with LTL loadouts, load planning and dock operation.

EDUCATION

2020 Carolina University Winston Salem, North Carolina

Master of Arts- Ministry

1992 Tennessee Wesleyan College Athens, Tennessee

Bachelor of Science- Business Management

COMPUTER SKILLS

Microsoft Office 2016, Advanced Excel (pivot tables, slicers, VLOOKUP’s), AS400 system, JD Edwards Enterprise, ERP and Ecommerce systems, SQL queries

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