Damilola Owoseni

Nigerian adlkaa@r.postjobfree.com 070******** http://www.linkedin.com/in/owoseni-damilola-pmp-mba

Address

**, ******** ******, ******** *** road, Kola, Lagos, Nigeria

Profile

Business development officer and director with over three years of successful experience in customer service and business management. Considerable success in customer service, consulting, human resource and business management. A business representative with strength in project analysis, business development and coordination, backed by training in project management, executive business administration, customer care service and human resources.

My name is Damilola Owoseni. I am a passionate business amplifier. Empowering others is my jam. Discovery, curation and education are my tools.

Work Experience

Pearly Bleuwaters International Limited (Business Consulting and Management) Lagos Nigeria

Director Of Business Development

04/2020 – 01/2021

As a business development officer, I was responsible for various tasks and activities, ranging from the development and implementation of revenue growth strategies to training and coordination of new employees. Besides that, I also participated in market research,communicated with key clients and business partners, and represented the companies at various business meetings.

To add to, I was able to work with multiple key skills and qualities, including exceptional communication and leadership skills and the ability to function well in fast-paced environment in order to execute the role successfully.

Globacom Limited (Telecommunication) Lagos Nigeria

Customer care representative

09/2017 – 10/2018

As a customer care representative, I was able to resolve 750+ weekly customer inquiries via inbound and outbound calls, consistently meeting up with company's target. Track trends in customer feedback and collaborate with management to determine the root cause of issues. Trained and mentored new employees on conflict resolution, SIEBEL, CRM and other company software.

Achieved 97% average customer satisfaction rating, surpassing team goal. Consistently exceeded weekly sales application targets by 10%+ with innovative upselling techniques.

Wemabank (Banking and Finance) Lagos Nigeria

Branch Service Associate

09/2016 – 03/2017

Highly experienced and reliable branch customer service representative with remarkable experience in the financial services industry providing assistance in a busy bank branch’s settings. Strong dedication to helping customers resolve their financial issues and cultivating a positive and solid image of the bank. Proven ability to listen attentively, solve problems quickly and efficiently, and creating high-quality professional relationships with the retail clients.

Boosted cross-selling of bank products by 10% in one quarter by excellent networking skills. Helped bank account holders resolve common issues related to debit cards, credit, loans, and savings account. Frequently sold financial products such as credit cards, retirement accounts, insurance policies, and chequebooks according to the KPIs.

Education

Commonwealth of Learning Lagos Nigeria

Commonwealth executive masters in business administration

01/2015 – 10/2017

University of Ilorin Kwara Nigeria

Agricultural Science

10/2008 – 10/2013

Skills

Languages

English

Yoruba

Computer Skills

Microsoft Office

ActiveCampaign

Zoho

CRM

SIEBEL

Interpersonal Skills

Creative

Critical Thinking

Leadership Skills

Teamwork

Time Management

Strong verbal, written and interpersonal communication skills.

Excellent telephone skills including listening and demonstrating courtesy, empathy, and accuracy.

Ability to perform interest calculations and account adjustments.

Ability to manage multiple tasks/projects and deadlines simultaneously.

An analytical mind with the ability to also co-task

Management skills

Marketing Planning

Brand Strategic planning

Product Strategic planning

Business Development

B to B sales

Corporate strategy

Certificates

03/2016, Professional certificate in project management

PMP (ITSOAR)

10/2017, Certificate of attendance

Globacom customer care training school

Achievements

I was able to conveniently and successfully place and cancel an average of 700+ orders from dual language speaking customers, distributors, and agents per week.

Celebrated as the second best in a class of 200 during a customer care training

Volunteering

10/2020, Copywriting on business sales.

10/2020, SEO article on business processes.

Hobbies

One of my true loves is writing.

A keen interest in classic films.

Enjoy reading and tutoring as well.

Contact this candidate