Michiko Jackson-Sanchez

adlka1@r.postjobfree.com 317-***-**** Muncie, IN

EDUCATION

Bachelor of Science, Expected May 2021

Ball State University, Muncie, IN

Major: Psychological Science(s)

Minor(s): Sociology, History

WORK EXPERIENCE

Shift Lead, September 2012-January 2015

Abercrombie & Fitch Indianapolis, IN

• Provided customer service to all, driving consistent revenue

• Handled all customer complaints in a friendly and timely manner

• Within 3 months was primary store opener. Consisting of managing cash registers and in-store stock

• During mid-day rush, coordinated both calls, orders and walk-in customers

• Conducted filling forms, tracked online, credit, and cash orders

• Trained new hires on cash register, stocking and company procedures

• Placed and supervised orders and deliveries from vendors

• Assisted in reorganization of the store for the new product during seasonal updates Shift Lead, April 2015-July 2016

Forever 21, Indianapolis, IN

• Managed registers and also while processing online orders

• Handled complaints from customers as per Forever 21’s procedures

• Monitored new employees on Forever 21’s procedures

• Advised general manager with any through put issues within the store

• Responsible for daily revamping of the store and restocking items from the dressing room

Co-curricular

Various areas, August 2017-Present

Volunteer, Group leader, Muncie, IN

• Activities

• Lead a group of women in a women’s club on campus from August 2018 to June 2020.

• Acquired 70 hours of service doing various tasks around Muncie/Indianapolis community.

• Threw events for students on campus

• Most recently volunteered at MadJax robotics, Muncie IN Yeoman, June 2018-April 2019

United States Navy, Chicago, IL

• Oversaw a hundred fellow shipmates

• Was responsible for compiling and filing of administrative paperwork

• Directed and lead physical exercises and synchronized formations

• Was taught the gift of responsibility, accountability, and commitment

• Stood watch over ship and shipmates

IT Support Lead, June 2019-Present

Ball State University, Muncie, IN

• Responsible for setting up appointments for tech support

• Fixed technological issues with software such as Adobe and Microsoft Office

• Conducted phone calls while also assisting walk-in customers

• Instructed new employees per Ball State tech center’s guidelines SKILLS AND COURSE WORK

• Multi-tasking

• Leadership

• Customer service

• Microsoft Excel

• Microsoft Word

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