Employee Relations Customer Care

CATHLEEN (CASEY) T. ROWLETT

**** ****** ***** **********, ** 46001 765-***-**** *********@*******.***

Career Objective

Dedicated business professional who excels in resolving employer challenges with innovative solutions proven to increase efficiency, employee engagement, and company earnings.

Key Skills

HR Best Practices

Recruiting & Staffing

Teambuilding & Supervision

Staff Development & Training

Employee Services & Counseling

Employee Onboarding

Meeting & Event Planning

Report & Document Preparation

Records Management

Policies & Procedures Manuals

Benefits Administration

Inventory Management

Marketing

Employee Wellness & Health

Expense Reduction

Experience

United Consulting, Indianapolis, IN

2019- Present

Human Resource Generalist

Provide personnel policy and procedure guidance to employees and management.

Maintain up-to-date knowledge of federal and state employment law and compliance requirements.

Coordinate open enrollments, changes, and training for employee benefits programs.

Respond to human resources-related inquiries.

Assist with payroll processing.

Create and distribute internal communications regarding status changes, benefits, or company policies.

Administer new employee on-boarding and orientation.

Develop and maintain talent management processes.

Monitor employee morale and company culture.

Collaborate with the human resources team to develop effective recruitment strategies.

Identify future staffing needs.

Process and investigate employee complaints.

Maintain employee personnel records.

Conduct exit interviews and recommend corrective action if necessary.

Creating employee engagement plans, getting necessary budget approval and initiating activities.

DIY GROUP, Muncie, IN

2017- 2019

Human Resources Manager

Developed and implemented HR strategies and initiatives aligned with the overall business strategy.

Maintained pay plan and benefits program.

Bridged management and employee relations by addressing demands, grievances or other issues.

Managed the recruitment and selection process.

Supported current and future business needs through the development, engagement, motivation and preservation of human capital.

Developed and monitored overall HR strategies, systems, tactics and procedures across the organization.

Nurtured a positive working environment.

Oversaw and managed a performance appraisal system that drove high performance.

Assessed training needs to apply and monitor training programs.

Reported to management and provided decision support through HR metrics.

Ensured legal compliance throughout human resource management.

YMCA OF MADISON COUNTY, Pendleton, IN

2011-2017

Executive Director

Supervised a diverse and engaged staff of 75 employees

Implemented character development and the values of caring, honesty, respect and responsibility into all aspects of the operations.

Coordinateed volunteer development in all assigned areas, which included recruitment, team building, training, evaluation, recognition, and termination.

Developed and maintained collaborative relationships with community agencies in service delivery.

Prepared statistical, analytical, and narrative reports regarding membership and operations of the branch as needed.

Coordinated the development of a finance committee to provide financial oversight for the organization.

Supervised all aspects of the business office to ensure reports were completed and that cash flow of the branch is organized.

YOGA SPACE, Pendleton, IN

2009-2011

Owner-Operator

Evaluated client needs

Assesed program effectiveness

Provided resoures for all clients

Collected and analyzed program data

Designed programs and events that provided education on a variety of health-related topics.

Maintained high levels of customer care, with focus on membership sales.

Hired, trained, and motivated staff of 5 group exercise instructors.

Managed maintenance, insurance, repairs and cleaning of the facility.

Managed annual budget of $250,000

SALLIE MAE, Fishers, IN

1997-2003

Corporate Trainer

Created comprehensive operational training curriculums and materials.

Regularly conducted employee training sessions to increase project management efficiency.

Maintained training records, employee performance and response to training.

Conducted evaluations to identify areas of improvement.

Supported and mentored new employees.

Managed training budgets.

Designed, coordinated, and facilitated company-wide events.

Created and facilitated team building and incentive programming events.

Assisted in preparing and qualifying the division to become compliant with ISO 9000 quality standards.

Education

INDIANA WESLEYAN UNIVERSITY, Marion, IN

2001

Bachelor’s of Science Degree in Business Management

Certifications

AMERICAN HEART ASSOCIATION

2023

Heartsaver AED

YMCA CERTIFICATIONS, Chicago, IL

Fundamentals of Healthy Living 2012

Group Exercise Certification 2012

Principles and Practices 2014

Strategic Leadership Development 2016

Refrences

Lesley Chodkowski: 765-***-****

LMHC, Aspire Indiana

Jimmy Byrd: 765-***-****

Former CEO, YMCA of Madison County

Brandy Washler: 765-***-****

Vice President, Eastern Indiana Federal Credit Union

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