Bethany Jelbert

** ******* ***, ***** *******, Redruth, Cornwall, TR15 1PA 012**-****** adlk3h@r.postjobfree.com Professional Summary

Enthusiastic and friendly Administrative Assistant, with 5 years’ experience in fast-paced, customer service led roles. Able to learn new tasks quickly and be proficient in growing key customer relationships. Keen to develop my skills and face new challenges, always representing an establishment with an outgoing and professional demeanour.

Skills

● Time management

● Monitoring/organising myself and

others

● Administration and management

● Proven customer service skills

● Able to prioritise

● Active listening and problem solving

● Strong writing skills

● Organised

Experience

Receptionist, Oct 2020 – present

Part time employment

Gwel an Mor – Portreath, Cornwall

● Welcome guests to the resort when checking-in

● Check-out guests when they depart

● First point of call for enquiries via telephone and email

● Assisting customers over the phone with enquiries and questions

● Post lost property found in accommodation or around the complex back to guests

● Open and sort incoming mail

● Send post out, including adoption packs and vouchers

● Give details on the different types of accommodation available

● Book holidays through the company's online system

● Book spa treatments, restaurant reservations, activities and gym sessions for guests

● Take payments over the phone and via PDQ machine

● Communicate with different departments including maintenance and housekeeping to resolve issues and provide five-star customer service

● Use computer systems such as Word and Excel for preparing letters and filing information

● Updating the company computer system with notes on various holiday bookings to keep all staff informed of each customer's booking

● Inform potential customers that are enquiring of current discounts and offers that are available to them

● Give solutions and/or updates to guests if they are having an issue – for example, send someone from the maintenance team to fix an IT issue, and give a time that they can expect the team to be with them

● Cash up in the morning for the previous day's takings, and provide that information accurately to the Director and Owner in an Excel spreadsheet

● Open the reception and prepare it ready for check-in, including cleaning, opening the swimming pool and turning on projectors

● Lock up after the shift to secure the premises, including setting alarms and locking doors to swimming pool

Administrative Assistant, Feb 2018 – August 2019

Michael Spiers Jewellers – Truro, Cornwall

● First point of call for enquiries via telephone and email

● Assisting customers over the phone with enquiries, questions and repair queries

● Open, sort and route incoming mail, answer correspondence and prepare outgoing mail.

● Preparing items for stock from manufacturers

● Handling invoices and delivery notes for high value items

● Preparing high value items for repair with manufacturers, e.g., Rolex, Tag Heuer, Patek Philippe.

● Updating the company computer system with notes on various repairs to keep all staff informed of each customer's repair/order progress

● Operating office equipment, such as phone systems, photocopiers, scanners, franking machine and printers

● Communicating with manufacturers daily to resolve problems, deal with complaints from customers and source information on stock, repairs and orders

● Give solutions and/or updates to clients as and when they are available

● Organising paperwork and keeping files up to date for all staff as reference

● Operate various repair systems, including manufacturers repair systems which give live updates on the progress of a repair, meaning customers get a quicker and more accurate response from us

● Calculate prices for repairs from manufacturers and our jewellery workshop. Prepare these for our customers and/or their insurance company on some occasions.

● Maintain a good working relationship with clients – many have been using the company for years so rely on us for all their watch and jewellery needs

● Maintain office and shop floor supplies

● Use computer systems such as Word and Excel for preparing letters and filing information. Administrative Assistant, Feb 2015 – Feb 2018

Simon Burt Photography – Truro, Cornwall

● Greet visitors or callers and handle their enquiries, or direct them to the appropriate people according to their requirements.

● Answer telephones and provide callers with information or take messages.

● Operate office equipment, such as phone systems, photocopiers and scanners, and arrange for repairs when equipment malfunctions.

● Communicate with customers, employees and other individuals to answer questions, disseminate or explain information, take orders and address complaints.

● Organise and maintain the work diary, ensuring all appointments/job details are up to date and confirmed.

● Deal with incoming orders from suppliers, such as wedding albums and products for photo shoots in the studio. Dispatch these to the appropriate people/company once ready.

● Give solutions to any problems clients might have.

● Calculate prices for services and receive payment or provide supervisors with billing information.

● Perform payroll functions, such as raising invoices and chasing overdue payments, whilst keeping the accountant up to date with all money going in and out of the business.

● Maintain a good working relationship with clients all the way through their booking and after.

● Resolve customer complaints or answer customers’ questions regarding policies and procedures.

● Open, sort and route incoming mail, answer correspondence and prepare outgoing mail.

● Maintain a stock of supplies, and request any items required.

● Use computers for various applications, such as database management or word processing.

● Create, maintain and enter information into databases, whilst always aiming to improve our systems to make them more time efficient and organised. Customer Assistant, May 2013 – March 2016

Tesco Extra – Pool, Cornwall.

● Manage the stock, keeping shelves organised, clean and as full as possible.

● Advise customers when something will be back in stock if they can’t purchase it that day and give alternatives if it’s needed more urgently.

● Check dates of produce on various departments, e.g., fruit and veg, dairy, bakery and meat. Remove anything that is out of date or damaged.

● Direct customers to the correct area when looking for a particular item.

● Stick to the strict health and safety rules regarding food and drink.

● Perform cleaning duties such as sweeping and mopping to keep equipment and facilities sanitary for staff and customers.

● Work overtime when needed, especially around peak-times such as Christmas and New Year.

● Work as a team to meet any seasonal deadlines, such as getting stock out onto the shop floor before it passes, for example, Easter eggs.

● Trained to work on the checkouts as well as on the shop floor to step in when more tills need to be open to cope with demand.

● Handling money and distributing correct change.

● Balance receipts and payments in cash registers when working on the checkout. Waitress, May 2010 – January 2013

Redruth Meadery – Redruth, Cornwall.

● Work as part of the team to prepare the restaurant before opening to customers.

● Welcome people to the restaurant and seat them at a suitable table.

● Present menus to customers and answer questions about menu items, making recommendations upon request.

● Write food and drink orders on order slips and relay kitchen staff.

● Ask for identification to ensure that customers meet minimum age requirements for the consumption of alcohol.

● Deliver orders to correct table.

● Work as a team to get all customers served as quickly as possible.

● Check with customers to ensure they are enjoying their meals and take action to correct any problems.

● Clear plates and empty glasses once finished with to keep tables tidy.

● Oversee the preparation of dessert orders one evening per week, ensuring all orders are to the correct size and include all the stated ingredients.

● Collect payments from customers.

● Clean tables and counters after customers have finished dining. Work Experience student, June 2010 – June 2010.

County Hall – Truro, Cornwall.

● Use computers for various applications, such as word processing.

● In charge of incoming post and delivering to the correct offices.

● Basic touch-typing practice using a pre-recorded sound clip and word processor.

● Load machines with materials such as blank paper or ink.

● Keeping office and desk space clear and tidy. Preparing equipment needed for the following day. Education

Apprenticeship: Business Administration, Feb 2015 – 2016 Cornwall College Camborne – Pool, Cornwall.

● Awarded Level 2 Diploma in Business Administration. AS/A Levels: Sept 2012 - Aug 2014

Redruth School – Cornwall.

● Awarded D in Extended Project, AS Level [2013]

● Awarded C in History, AS Level [2013]

● Awarded C in Photography, A Level [2014]

● Awarded D in Graphics, A Level [2014]

● Awarded D in English Literature, A Level [2014]

GCSE’s: Aug 2012

Redruth School – Cornwall.

● Awarded A in English Language.

● Awarded B in English Literature.

● Awarded C in Mathematics.

● Awarded C in Physics.

● Awarded C in Biology.

● Awarded B in History.

● Awarded B in French.

● Awarded C in Graphic Design.

● Awarded A in Photography.

'Travel and Tourism' - Level 3, Diploma: Sept 2019 - present Cornwall College, Camborne.

Qualifications - 2019/2020 (Year 1 of 2):

● South West Coast Ambassador

● City & Guilds Level 3 Diploma in Travel and Tourism - Units:

• Awarded Distinction for Promotions and Sales

• Awarded Distinction for Destinations Scotland

• Awarded Distinction for Destination Worldwide

• Awarded Distinction for Holiday Park Hosts

• Awarded Distinction for Package Holidays

• Awarded Distinction for Tourism in the UK

• Awarded Distinction for Cruise Industry

• NCFE Level 2 Resort Representatives Award

Experiences:

● Official course photographer

● Elected Class Representative for both years of the course

● A day's voluntary work at the Falmouth Oyster Festival, 2019

● Attended a Health & Safety workshop with the charity ‘Jay’s Aim’ Currently studying Level 3 Extended Diploma -

Predicted Qualifications - 2020/2021 (Year 2 of 2): Units:

• Predicted Distinction for Developing People

• Predicted Distinction for Destinations Wales

• Predicted Distinction for Conferences and Events

• Predicted Distinction for Ski Chalet Hosts

• Predicted Distinction for Guided Tours

• Predicted Distinction for Special Interest Holidays

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