SANKET CHIPLUNKAR

MUMBAI, INDIA ****** . 842-***-**** . adljtu@r.postjobfree.com Professional Summary

Experience in hospitality and Aviation with over 2.5 years of experience in Both industry. Excellent reputation for resolving problems and improving customer satisfaction. Seeking a position in the organization where my skill optimistic attitude and effective dealing Abilities give way for the benefits of the organization. I do my work honesty responsibly

Skills

Customer Service and Communication Skills

Can Work Under pressure

Good Technical & practical skills

Ability to Handle Difficult Situations

Self motivated

Team player

Work History

Customer Service Agent [ Ramp Operations ] 07/2019 to Current Spicejet Airlines – Mumbai Suburban, INDIA

Handling Check – in counter on Domestic & International

Aircraft Ramp operation

Boeing & Q400 LCC qualified

Visa and Immigration documentation

Caro CIC & Freighter aircraft qualified.

Good knowledge about navitar and go – now system.

Marshaling aircraft loading / unloading and sorting freight and baggage.

Assisting with pushback and towing and deicing

Assist in ramp set up and storage of equipment and baggage.

Comply with all safety procedures and airlines policies

Other duties as assigned by supervisor.

Waiter [ Pantry & Bar Station], 02/2018 to 04/2019 GOOGEL LOUNGE ( Sodexo Pvt ) – Mumbai suburban, INDIA

Making Cocktail & Mocktails

Handling VIP Guest in Lounge.

Coffee Maker

Taking customers orders and delivering food & beverages.

Greet and escort Guest to their tables.

In Room Dining Order Taker, 08/2017 to 01/2018

Taj Lands Ends [Mumbai] – Mumbai suburban, INDIA

Helped Guest place orders, explained menu items and suggested appropriate options for food allergy concerns.

Shared Knowledge of menu items and flavors, enabling customers to make personal decision based on taste and interest.

Preparing orders & arranging trays delivering items to guest rooms.

Maintaining a clean working area, maintaining a clean working area

Taking order on POS systems prepare orders and delivery products.

Provide excellent guest service.

Offering guest about liquor menu.

Good Knowledge about liquor.

Order Taker, 07/2016 to 02/2017

PVER CINEMAS [ HIGH STREET PHOENIX] Parel – MUMBAI, INDIA

Entered orders into computer systems quickly and in proper sequence.

Described menu items in detail and educated customer about meal options.

Maintained stock levels of drink supplies, condiments and napkins at self-service stations during non

– peak hours to reduce work interruptions.

Education

Bachelor of Commerce : Human Resources Management, 11/2020 University of Mumbai - Mumbai Maharashtra

High School Diploma: 11/2017

Taj Tata Strive [ Taj Hotels] – Mumbai

Certifications

Food and Beverages Certificate Course Passed From Taj Tata Strive in 2017.

1

st

rank in kala Shardha academy as a painting competition in 2013.

I am inter college kabbadi player and stood 2

nd

in 2015,2016.

Collected highest money for the family of Indian army in our school.

Basic Fire & Sefety course Passed From Usha Fire Sefety equipment Pvt.Ltd.

Basic Airport Handling Course done in [ Spicejet Airlines]. Languages:

English

Marathi

Hindi

Additional information

Extra Curricular activities

Hand done extra 15 days training in Banquet [ Taj Lands End Mumbai]

Also 10 days in masala bay Indian Restaurant.[ Taj Lands End Mumbai].

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