Dzhyldyz Kokoeva

adljt9@r.postjobfree.com

Contact number +996-***-***-***

PROFESSIONAL ASPIRATION

Motivated customer service specialist with over 7 years’ experience in a customer service field and team based environment with ability to leave people with lasting positive impressions.

Work Experience

Senior Airport Services Agent at Emirates Group – UAE 01.03.17 - 27.07.20

Coordinate the handling of company materials and ensure smooth passenger handling and assist passengers with regards to entry requirements, visas etc. and ensure passengers are assisted smoothly through airport facilities. Be the first personal contact between the Airline and its customers

Airport Service Agent at Emirates Group – UAE 02.02.2015 – 01.01.2017

Providing a high quality and unique service to Emirates and code-share passengers, ensuring all baggage handling procedures are adhered to and all processes are handled in a consistent and efficient manner to ascertain a seamless and memorable airport experience.

Team Leader at Wild Wadi Water Park - UAE 01.01.2013 – 19.01.2015

Handling staff schedules and rotations to ensure maximum efficiency of the department for complete guest satisfaction. Reviewing daily revenue report to identify areas where we can increase profit while delivering the same high quality service with impeccably maintained facilities. Communicating with fellow team members to conduct daily briefings, maintaining and improving product knowledge and continually inspiring strong and efficient teamwork

Guest Service Assistant at Wild Wadi Water Park - UAE 28.04.2012 – 01.07.2013

Welcoming guests with a generous smile, answering all their queries to make them feel comfortable and help them settle into the environment with ease and make the most of the rides. Always striving to exceed guest expectations, build brand loyalty and generate repeat custom for future visits to the park.

EDUCATION

Diploma from ‘The International Academy of the Management, Law, Finances and Business’ Kyrgyzstan (2009-2014) Finance and credit

SKILLS AND COMPETENCIES

Languages skills : Kyrgyz- native, Russian-fluent, English –fluent

Other skills and competencies: excellent communication and interpersonal skills

Personal Qualities: flexible to changing work environments; able to work well under pressure and remain calm in stressful situations; great attention to detail; very culturally aware; able to build rapport wishing multicultural teams with utmost ease.

REFERENCES

Available upon request