Curriculum Vitae of AQEELA VAN DER SCHYFF

PERSONAL DETAILS

Surname: Van Der Schyff

Name: Aqeela

Identity number: 950**********

Gender: Female

Marital status: Single

Language proficiency: English

Dependents: Two

Criminal record: None

Contact details: (C) 079-***-****

(E) adljro@r.postjobfree.com

Physical Address: 1 Tern Road Lotus River Grassy Park QUALIFICATIONS

MATRICULATED: Groenvlei high 2013

SUBJECTS PASSED: English 1st Language;

Afrikaans 2nd Language;

Life Orientation;

Life Sciences;

History;

Mathematics;

Physical Sciences.

EMPLOYMENT DETAILS

Employer Institute of Certified Bookkeepers

ICB

Position Administrator

Time Period: 08 February 2018 – 12 March 2021

Key Responsibility Areas

• Print, package and dispatch transcripts and Programme certificates to correspondence learners and providers

• Audit, package and dispatch FASSET certificates to correspondence learners and providers

• Monthly Fasset Data uploads

• Record keeping of printed and dispatched certificates

• Manage returned mail for certificates

• Resolve queries relating to certificates

• Assist in Customer Service Calls – Registering Students

• Update qualifications achieved and fix any data discrepancies

• Assist in Recognition of Prior Learning and Exemptions Department (4 months)

• Process in Recognition of Prior Learning and Exemptions applications

• Assess Credits achieved at different institutions registered in the National Qualifications Framework

• HR duties: Conduct all in house staff training, Skills gap training, New Product release training, Policy and procedure training. Draft all Procedure documents for new policies within the company

• Intense data reporting and record keeping

• Quality assesses data and Payroll anomalies

• Conduct Investigations on Qualification records and data anomalies

• Assist IT Department with Technical Database and digital platform queries

• Assists with Digital Platform query and conduct test runs on new developments

• Assist Operations Manager and IT Manager in their absence by overseeing their Team, Temporary Operational Team Leader for two months

• Customer Service Team Leader

Skills

• Organizational skills

• Meticulous attention to detail

• Time management

• Multitasking ability

• Computer literacy (Outlook, Excel, Word and PowerPoint)

• Strong communication skills

• Deadline Orientated

• Interpersonal skills

• Leadership and Management skills

Reason for seeking alternative employment

• Seek a new challenge

References: Mishkah Karriem – Operations Team Leader – 073-***-**** Marcelle Geldenhuys – IT Manager – 083-***-****

…

Employer: Puma Head Office

Busby

Position Temp Front Desk Receptionist

Time Period: 30 May 2017 - 26 June 2017

Key Responsibility Areas

• Switchboard operation, taking messages and making appointments

• Booking appointments for clients

• Meet and greet walk in clients

• General Admin and bookkeeping.

Reason for seeking alternative employment

• Four-week assignment.

…

Employer: Puma Head Office

Busby

Position Temp Front Desk Receptionist

Time Period: 10 April 2017 - 3 May 2017

Key Responsibility Areas

• Switchboard operation, taking messages and making appointments

• Booking appointments for clients

• Meet and greet walk in clients

• General Admin and bookkeeping.

Reason for seeking alternative employment

• Three-week assignment.

…

Employer Upstream Financial Services

Current Position Receptionist & Administrator & PFA Assistant Time Period: 18 April 2016 to 31 October 2016

Key Responsibility Areas

• Switchboard operation, taking messages and making appointments

• Housekeeping – ensuring the office is neat at all times.

• Procurements - ensuring all stationery and office equipment are available for consultants and their assistants, ordering of offices stationery and consumables. Stock taking and taking accountability for lost, stolen or damaged goods.

• Booking appointments for clients at Liberty Medical Scheme offices.

• General office administration– updated Consultants production, Processing Policy changes and follow up on client enquiries, stock take weekly on stationery and other office equipment, tracking employee’s production and organizing training where essential; keeping track and ordering office consumables. Assisting four Financial Advisors with their processing and new business cases.

• Administrate 11 Corporate Funds for Liberty Corporate i.e., Processing Withdrawal, Additional Members, Assisting Members to complete Non-Medical Questionnaires, booking appointments for members to go for medicals, Liaise with Liberty Nurses regarding medical reports, correspond with Liberty Corporate, regarding member details and updates.

• Performs secretarial duties for four Financial Advisors.

• Also assist with personal tasks for manager.

• Manages queries on behalf of manager and performs delegated tasks for Consultants.

• Ensures Advisors are equipped with necessary documentation to proceed with meetings.

• Manage diaries.

• Communicates with suppliers and other departments. Administration & Support

• Perform secretarial duties for executive and senior employee.

• Assist with personal tasks for manager.

• Manage queries on behalf of manager and performs delegated tasks.

• Ensures senior is equipped with necessary documentation to proceed with meetings.

• Manages diaries.

• Provides department with support in relation to administration, arranging functions, venue bookings, making travel arrangements when necessary.

• Responsible for office infrastructure, e.g. office equipment and ordering of stationery.

• Maintains confidentiality of information

Personal Effectiveness

• Accountable for service delivery through own efforts.

• Individually accountable for managing own time, tasks and quality of output.

• Collaborates effectively with others to achieve personal results.

• Accepts and lives the company values.

Relationship Building

• Maintains professional internal and external relationships, at management level.

• Builds and maintains relationships with suppliers and venue coordinators. Reason for seeking alternative employment

• Moved to Parow on 1st July 2016.

…

Employer Quest

Old Mutual

Head Office Mutual Park, Pinelands

Current Position Benefit Payments Administrator/ Processing Clerk Time Period: 31 August 2015 to 15 April 2016.

Key Responsibility Areas

• Provides a direct service to customers and intermediaries.

• Communicates directly with customers via phone and email.

• Responds to immediate administrative requirements within procedure.

• Follows standardized processes and provides administrative support in line with normal business functioning.

• Delivers on daily production standards.

• Uses standard administrative techniques to coordinate own work. Qualifications Obtained

• Working knowledge of Vantage, Craft, MPS, Money Collection, Disbursements, EMS and MS Office

• Retail Mass Market Product Knowledge

• Customer Service experience

• Benefit Payment experience

• Customer Enquiry-response experience

• A year Administrative and processing experience

Competencies:

• Information Monitoring

• Initiating Action

• Ownership

• Planning & Organizing

• Team Orientation

• Technical Knowledge

• Business Writing

• Follow standardized processes and provides administrative support in line with normal business functioning.

• Delivers on daily production standards and adheres to service and quality standards.

• Provides a direct service to customers and intermediates.

• Responds to immediate requirements within procedure.

• Uses standard administrative techniques to coordinate own work.

• Moderate to high level of technical knowledge.

• Partially multi-skilled across product and process relevant to Retail Mass Market.

• Ability to work Flexible hours and overtime

• Computer Literate – MS suite of Excel, Word and Email

• Excellent Verbal and Written Communication skills

• Strong planning and organizing ability

• Ability to work under pressure

• High sense of Client Care

• Ability to work independently as well as in a team

• Self-motivated

• High attention to detail

Quality Assurance

• Performs quality checks on own work.

• Adheres to service and quality standards.

• Communicates directly with customers via phone and email Reason for seeking alternative employment

• End of Contract 15 April 2016

Contact Person Joceline Loubser - team leader - (021-***-**** Audrey De Beer – Team Leader – (021-***-****

…

Employer Busby

Forever New Edgars S.I.S

Position Sales Assistant

Time Period: 1 June 2015 to 13 July 2015

Key Responsibility Areas

• Assisting customers.

• Organizing and repacking stock

• Dealing with client complaints or returns

• Marketing and layout of sales.

• House cleaning

Skills

• Customer Service

• Resolving complaints

• Organizing

Reason for seeking alternative employment:

• Better opportunity for growth.

• Interview successful at old mutual.

…

Employer Department of Health Western Cape

Head Office: Directorate: Labour Relations

Position Intern/ Administrator

Time Period: 1 April 2014 to 31 March 2015

Key Responsibility Areas

• Acknowledge receipt of grievances

• General Admin Duties (Sending and receiving emails and maintaining files)

• Requesting relevant documentation from aggrieved parties

• Sending out information to internal (institutions) and external (public service commission) stakeholders

• Secretarial Functions – Managing the Director’s diary, arrange meetings, screen telephone calls

• Ensuring the effective execution of all office administration functions

• Procuring goods and services via LOGIS

• Logistical arrangements for meetings

• Update and maintain a mail tracking register

• Render support to various Labour Relations sub-directorates (grievances, misconduct and disputes)

• finalize grievances

• Prepare grievance appeal outcomes from the PSC, for the Minister’s signature

• Draft Audi-al partem and Notice of suspension

• Report writing

• Organizing catering for Directorate Events.

• Editorial duties.

• Minute-taking.

• PERSAL Capturing.

Reason for seeking alternative employment:

• Contract expired 31 March 2015

References: Ms. Rene White (Supervisor)

Personal Assistant Director Labour Relations

Tel: (021-***-****

Cell: 079-****-***

Mr. Joey Roman

Director – Labour Relations

Tel: (021-***-****

GENERAL REMARKS:

I am an extremely fast adapter to any situation. I am equally able to work independently or as part of a team. I am a determined and hardworking individual who thrives under pressure. I’m eager to learn, trustworthy and always endeavoring to do things to the best of my ability. I have an open-minded philosophy, humbled by my upbringing, which are valued attributes towards any organization.

Contact this candidate