Service Tourism

SHANE ANDERSON

312-***-****

*********@*****.***

Senior Group Tour Coordinator and outstanding performer in PC Applications and Airline Reservation Systems. Proven success in leadership, with operational excellence and organizational skills with keen understanding of the travel industry business. EXPERIENCE

SENIOR GROUP TOUR COORDINTOR

SEMINARS INTERNATIONAL, INC

CHICAGO, IL, USA

Provided Group Tour Travel for Elite Clientele and high achiever with 2-3 million in revenue per year. Prepared Air, Hotel, Tours and Transfer arrangements, including Passport and Visa processing. Maintained high client service satisfaction and worked directly with Vendors, Travel Agents and Wholesale Tour Operators to coordinate their travel needs.

INTERNATIONAL RESERVATIONS

AIR LANKA, LTD

AMSTERDAM, THE NETHERLANDS

Worked directly with customers and provided ticket agent services in-person or via telephone. Addressed inquires, resolved problems with airline reservations and airline ticket details. INTERNATIONAL RESERVATIONS

TRANS WORLD AIRLINES

CHICAGO, IL, USA

Handled high-quota of calls in selling T.W.A.

Developed an understanding for the International faring system. EDUCATION

ASSOCIATE OF TRAVEL AND TOURISM

SOUTHEASTERN TRAVEL & TOURISM ACADEMY

KISSIMMEE, FL, USA

HIGH SCHOOL DIPLOMA

BELOIT MEMORIAL HIGH SCHOOL

BELOIT, WI, USA

SKILLS

Facilitating groups

Group assistance facilitator

Group activities coordination

Certified Airline Reporting Corporation Specialist