Nikiwe Mtshazo-Sandlana

ID NO: 790**********

Driver’s License: Code 08

**** **** ******

ALICE

5700

adljlo@r.postjobfree.com

Mobile:072-***-****

Other : 064-***-****

PROFILE

I am highly motivated, confident individual with exceptional multi-tasking and organizational skills.

Successful and experienced in the retail busy environment, counter sales, communication, administration and computer.

I exhibit confidentiality, discretion, diplomacy and professionalism when dealing with public.

COMPUTER SKILLS

ITEC EAST LONDON

• MS Word

• MS Excel

• MS Outlook

• MS PowerPoint

• Internet and email

• MS Access

EDUCATION AND TRAINING

MSC Private College Bongolethu Senior Secondary School

Public Relations Diploma Subjects passed

• Intro to computing &windows ‘98

• MS Word ‘97

• MS Excel ‘97

• Communication and Customer care

• Public Relations

• Business Methods

• Labour Relations

• Typing

IsiXhosa 1st language

Afrikaans

English 2nd language Mathematics

Business Economics Accounting

PROFESSIONAL EXPERIENCE

Road Accident Fund : March 2007 – March 2008 as Claims Assistants

Contract expired

Van Schaik Bookstore : Jan 2011 – Nov 2012 as Sales assistant in East London

Van Schaik Bookstore : Nov 2012 – July 2020 as Branch Manager in UFH Alice

Branch closed due to University learning online programme

Duties for sales assistant

• Optimisation and stimulation of sales in the shop

• Maintenance of the book section

• Customer services at the counter

• Handling quotations for individual customers

• Handling switchboard: telephone, fax and email

• Maintain administrative process (customer orders, pro formas, and enquiries)

• Applying the company’s stock control policy and customer service policy at all levels

• Processing of new and inter-branch stock

Duties for Branch manager

• Personnel management and development

• Excellent customer service

• Handling institutional/librarian’s quotations

• Stock control

• Financial management

• Stock display and presentation

• Attending book launch and exhibitions

• Developing and monitoring operational procedures

• Promoting the services of the company

• Banking of daily cash and reconciliation thereof

REFERENCES

Mrs Chantal Casoojee : Branch Manageress – VS East London

Contact details : 043-***-****/26 – Cell 072-***-**** / 074-***-****

Mr Qiqa Siyongwana : Branch Manager – VS Butterworth

Contact details : 047-***-**** - Cell 083-***-****/078-***-****

Miss Susan Van Eck : Branch Manageress – VS Makhanda

Contact details : 046-***-****/ 046-***-**** - Cell 081-***-****

DECLARATION

Thank you for going through my CV.I hereby declare that the above stated information is true to date and to the best of my knowledge.

Nikiwe Mtshazo-Sandlana

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