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Customer Service Management

Location:
Delhi, India
Salary:
15000
Posted:
April 09, 2021

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Resume:

ADITYA RAWAT

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Professional Summary

Highly skilled Hotel Management Trainee has experience working both at a chain hotel as well as

experience working at a 4-star upscale hotel and casino resort. Has learned how to successfully manage

a hotel and is ready to move into a fulltime hotel general management position. Pursuing a Bachelor's,

Degree in Hotel Management and has a sound knowledge of successful hotel admi

management.

Skills

© Excellent problem-solving and

critical thinking abilities.

* ood written and verbal communication of guest relations and

skills.

customer service within the hotel industry.

© Strong understanding of all aspects of hotel

management.

© Ensures hotel staff follow excellent guest care

standards.

Work History

ITC WelcomHotel - Bengaluru, Karnataka 08/2019 to 08/2020

‘Work as Apprentice in Food Production Department

Clarks Exotica Convention Resort & Spa - Bengaluru, Karnataka 12/2018 to 06/2019

Trainee

* Coordinated with housekeeping and other departments to keep the hotel looking clean and providing

‘guests with a good experience.

© Responsible for assisting 20 guests in a high end luxury hotel with services on and off site.

* Responsible for answering complaints from customers and finding solutions to help improve

their stays.

Education

10th Passed from ISC Board 2016

St. Xavier's School - Bareilly, Uttar Pradesh

12th Passed from ISC Board 2018

St. Xavier's School - Bareilly, Uttar Pradesh

Diploma

Frankline Institute of Management & Technology - Bareilly, Uttar Pradesh



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