CHERYL D. LEGGETT

San Jose, CA *****

Cell 408-***-**** adljiz@r.postjobfree.com

www.linkedin.com/in/cheryl-leggett-3418a186/

OBJECTIVE Desktop Support Analyst

PROFESSIONAL SUMMARY

Over 10 years of experience providing customer-facing technical support. Expertise in troubleshooting networks and workstations, configuring e-mail accounts, and providing help desk support and training. Recognized by customers for quick response times and fast resolution of problems. Resourceful, proactive, and highly motivated professional with strong problem solving and multi-tasking skills who works well independently and within a team environment.

Technical Skills

Operating Systems: MS Windows 10, Mac, Android

Hardware: Desktop, laptops, tablets, servers, mobile phones, tablets, printers

Software Installation: MS Office, MS Word, MS Excel, MS Outlook, Gmail,

Video conferencing, virus software, special or customized software

PROFESSIONAL EXPERIENCE

CityTeam - San Jose, CA 2000-Present

PC Specialist, Exchange Administrator (IT/Helpdesk Support), Data Entry Clerk

Data Entry Clerk

Regularly adding and updating customers records in Salesforce & Raiser’s Edge database

Maintain, and updated invertor using Excel and Word

Opening, prepare, scanning and up loading customers checks to the bank

Communicating with the team using Slack and G-mail and helping with special projects

Exchange Administrator (IT/Helpdesk Support)

Managed and accessed staff desktop computers to provide remote support for 10 sites using remote desktop VNC and Turbomeet

Fixed a network switch within 30 minutes allowing employees to return to work with minimal disruption by stepping in to troubleshoot the problem onsite when the contractor was unavailable

Managed and prioritized online ticket system to handle and monitor issues. Troubleshot computer, email, networking and internet issues over the phone ensuring users received prompt resolution of problems

Created new users in the Active Directory and set up Gmail accounts for new employees ensuring smooth transition

Trained staff to use new software and hardware

Tested and upgraded all PC’s and laptops and installed, configured, and supported printers

Swapped out hard drives, replaced laptop screens and upgraded memory

Provided Mac Support: Configured new Macs for users, set up user accounts, and installed software on new Mac machines

Ordered computers, cell phones, iPads and requested equipment from vendors

Maintained Inventory Database of computers and related equipment

PC Specialist

Resolved network & PC problems

Deployed new PC’s and configured new user accounts for network and email

Provided support for networks and servers

Maintained records for the network and equipment

Built end user and team workstations

Provided end user daily support - Configured laptops, installed printers, provided helpdesk support, including software and hardware installations, maintenance, upgrades and troubleshooting assistance

Trained staff on new technologies, software and upgrades

EDUCATION AND TRAINING

Computer Network Technician Training, Institute for Business and Technology, Santa Clara, CA

Coursework: Computer Software, Hardware, Windows NT Networking, Network Hardware, and Network Software.

Training Program: Team Building, Communication Skills and Effective Listening at Mission College, Santa Clara, CA

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