Kimberly Bien

C: 404-***-**** adljip@r.postjobfree.com

Summary

Multi-tasking, creative problem solver with knowledge in customer service, sales, administration and technology; driven to succeed utilizing my diverse skills

***Qualifications

● Goal-oriented

● Customer excellence

● Quick learner

● Team player

● Results driven

● Proactive resolver

● Creative innovator

Experience

Care Manager Mar 2007-May 2018 / Care Management Alpharetta, GA

Handle differing personalities, schedules and requirements among clients. Multitask needs of differing age groups, creating a team approach

Initiate one-on-one interaction requiring creativity, patience and dedication

Pursue continuing research and education on the changing learning environments

Support Administrator Jan 2005-Nov 2007 / Siemens Atlanta, GA

Led key projects which resulted in adding increasing value to the company

Managed the front desk including greeting guests and answering phones

Created Field Manager database of customers and reconciled billing

Ordered and stocked office supplies, and maintained office equipment needs

Sales Clerk Apr 1999-Sep 2002 / Mailboxes Etc Alpharetta, GA

Provided administration with packing, shipping and office retail needs

Increased sales by utilizing ship and pack knowledge to up-sell

Analyzed differences in options with USPS, UPS and FedEx

Ensured complete satisfaction in customer service

Upgrades Specialist May 1998-Jun 2001 / CompUSA Alpharetta, GA

Established a sales connection with customers through service output

Instilled sales knowledge of hardware and software products

Maintained team excellence in interdepartmental communication

Utilized creative up-selling to promote technologies

Education Bachelor of Science, Telecommunications 2001, Devry University Alpharetta, GA

Certification Life/Accident/Sickness Insurance Agent License