RESUME

Personal of Details

Mr Heber Adon AHOMAN

Birthdate: August 16 1983

Unit 116 Mirea Residences Solana,, Eulogio Amang Rodriguez, Santolan, 1600, Pasig City, National Capital Reg, Philippines

Resident status : Permanente Resident

Marital status : Married

Nationality: Ivorian ( Ivory Coast)

Mobile

(Globe) 091********

E-mail -address : adljg6@r.postjobfree.com

Skype : hebyjazzy

Educational Qualifications

Vocational Certificate and Diploma

Course BTS : Advanced Vocational Diploma (Brevet de Technicien Supérieur)

Option

Industrial IT and Maintenance

Institution CESTIA-2EP (Institute for International Higher Education of Technologies Abidjan (Ivory Coast)

Year of passing 2005-2007

Course Certificate Program in Animation and Multimedia

Institution Eauclaire Institute USA (India)

Year of passing 2008-2009

Course Certificate T1-100 Finance – Fundamental Accounting

(Infosys Philippines Inc.)

Year of passing 2014

Course Certificate of T2-200 Finance – Accounting

(Infosys Philippines Inc.)

Year of passing 2015

Year of Passing Certificate of Financial Accounting Basics

(Alison - 121*-********)

April 2, 2021

Year of passing Diploma in Interconnecting Cisco Networking Devices Part 1 (ICND1) v3 CCNA (Alison - 193*-********)

April 3, 2021

Objective

I want to use my skills to meet your needs and expectations of professional quality for your customers. You can count on my devotion and my discretion in carrying out the tasks that you will grant me.

Professional Experience

2008 @ AROBASE TELECOM S.A IVORY COAST INC

Abidjan-Plateau, Rue du Commerce Immeuble EL NASR, 01 BP 6944 Abidjan

Tel: 200-00-200 / 201-00-200

Ivorian Telecommunication Company (Direction of

Operation and Maintenance)

4 months working experience

01/01/2008 to 06/01/2008

2012-2013 ADITYA BIRLA MINACS PHILIPPINES INC. (BPO/CALL CENTER)

3rd Floor 337 Goodland Building Senator Gill Puyat Avenue Makati City Philippines 1200 Tel: +63-2-318-9900 Fax: +63-2-318-9901

POSITION: French Support Representative - French Banking

Responsibilities

Inbound and Outbound call (Technical support to customers’ inquiries and sale telemarketing)

Process: 1: Acquisition Card

2: Call Cross Sell

3: QA

Inbound (process MasterCard credit card application for Canadian customer, process to customer enquiries, advices to Canadian customer for best credit card with MBNA division of The Toronto-Dominion Bank)

Outbound (proposal and selling MasterCard MBNA credit card to Canadian customers with a better rate interest)

1 year 7 months working experience

05/28/2012 to 12/13/2013

2014-2015 INFOSYS BPO LIMITED- PHILIPPINES BRANCH

3/F Trade Hall, Market, Market, Fort Bonifacio, Taguig City

POSITION: Process Specialist

Philips Healthcare Canada, Quebec / French - English

Account Receivable (A/R)

Acknowledge: (SAP, ACEVA, V+)

Responsibilities:

Secures revenue by verifying and posting receipts, resolving discrepancies.

Posts revenues by verifying and entering transactions form lock box and local deposits.

Updates receivables by totaling unpaid invoices.

Maintains records by verifying invoices, debits, and credits.

Resolves valid or authorized deductions by entering adjusting entries.

Resolves collections by examining customer payment plans, payment history, credit line, coordinating contact with collections department.

Summarizes receivables by maintaining invoice accounts; coordinating monthly transfer to accounts receivable account; verifying totals; preparing report.

Call customers for collections if there is late payment or no respect of promise to pay.

JAN 1,2014 to JUL 5,2015

2015-2016 STEFANINI PHILIPPINES INC

30TH Floor GT Tower International Ayala Ave., cor H.V. Dela Costa ST. Makati City

Position: French IT Service Desk- Software & Hardware

EMEA- France, Belgium, Canada, Switzerland, Morocco, Algeria of EY users.

Responsibilities

Installing and configuring computer hardware operating systems and applications.

Monitoring and maintaining computer systems and networks.

Talking staff or clients through a series of actions, either over the telephone, to help set up systems or resolve issues.

Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

Replacing parts as required.

Providing support, including procedural documentation and relevant reports.

Following diagrams and written instructions to repair a fault or set up a system.

Supporting the roll-out of new applications.

Setting up new users' accounts and profiles and dealing with password issues.

Responding within agreed time limits to call-outs.

Working continuously on a task until completion (or referral to third parties, if appropriate).

Prioritizing and managing many open cases at one time.

Rapidly establishing a good working relationship with customers and other professionals, such as software developers.

Testing and evaluating new technology.

Conducting electrical safety checks on computer equipment.

JUL 7,2015 to October,2016

2016-2017 CGI Philippines Inc

2/F One World Square Upper McKinley Road

McKinley Hill Taguig City 1634 Tel: +63 2 858 4000

Position: IT Service Desk Analyst – French

Account: Nautilus – SNC LAVALIN OM – CANADA

Active Directory for employees of SNC-LAVALIN. Basic Troubleshooting of Outlook, Microsoft office, Internet Explorer, Google Chrome. S&R cashier assistance was mostly the password reset and troubleshooting. Gmail account locked.

November 14, 2016 – May 20, 2017

June 17, 2017 – March 30, 2021

GOPRO PHILIPPINES LTD

9th Fl, Two/NEO Bldg., 3rd Ave. cor 28th St.;Bonifacio Global City;Taguig, Manila;1634;Philippines

Position: French Technical Customer Support Representative

North America (Canada, Quebec); EMEA (France, Belgium, Switzerland)

GoPro action cameras comes with different models and Specs.

As an IT Technical Support French-English, we assist our customers for basic troubleshooting in some issues like (Freeze, Power issue, Manual Update, SD card recommendation, Connection issue, Image)

RMA Process when the issue cannot be resolved after the troubleshooting. Impact damage on cameras, Water damage.

GoPro Cloud: GoPro Subscription for password reset and account locked.

Basic troubleshooting for GoPro Apps (Freezes and Installation)

Language Ability

Language

Writing

Reading

French-Mother tongue

fluent

fluent

English

Fluent

fluent

Skills and Hobbies

Knowledge of computer skills (Microsoft office 2010 & 2013, Windows 7, Word, Excel, PowerPoint, C,C++,Computer fundamental, Networking), Active Directory, VPN connection, Manual Update of camera software, Basic Troubleshooting of Google Chrome, Gmail, Internet explorer etc...

Areas of Interest: news, music, art, travel, tourism.

Discretion: guarantee the privacy of customers, ensuring their comfort.

Make myself available for the development of the company and to exercise my qualities and my skills.

I hereby declare that all the above furnished details are true to the best of my knowledge.

HEBER ADON AHOMAN

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