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Customer Service Sales

Location:
Vijayawada, Andhra Pradesh, India
Posted:
April 08, 2021

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Resume:

KHADAR BASHA SHAIK

Mobile: +91-957-***-**** (India)

Email: adljg1@r.postjobfree.com

OBJECTIVE

Decisive and result-oriented professional possessing 7+ years of experience in the logistics and supply chain industry. Exceptionally organized and disciplined; armed with well-developed inter- personal, communication and presentation skills and the ability to motivate and direct others in a supportive and cooperative, cross- functional team environment. Proven track record of effectiveness in operations, planning, procurement, backorder management and customer service and the ability to work under pressure to achieve and surpass established corporate goals.

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ACADEMIC CREDENTIALS

• Master of Business Administration (MBA)

National Institute of Business Management (NIBM), Trivandrum, 2007

• Bachelor of Arts (BA)

Dr B.R.Ambedkar University, 2004

CAREER SUMMARY

Total Years of Experience: 7+ Years (2013 to TILL DATE) {INDIA: 5- Years, UAE: 2- Years} FDC LIMITED (Pharma), INDIA 07/2018 to TILL DATE

SR.Warehouse Supervisor, Vijayawada

GLOBAL SHIPPING & LOGISTICS (L.L.C), DUBAI 04/2016 to 04/2018 Warehouse Supervisor

CIPLA LIMITED, INDIA 02/2013 to 01/2016

Asst Supervisor, Mumbai

CORE COMPETENCIES OF LOGISTICS EXCECUTION

Logistics & Supply Chain Management

• Manage logistics / warehouse; Inventory Planning, stock transfers, order management

• Planning and execution of on time deliveries, timely monitor the performance of transporters/vendors

• Plan for primary and secondary transportation and to control the logistics cost by avoid all non –value adding expenses like detention and demurrage charges and some of the unjustified inter unit movements

• Placement of vehicles and follow-ups with transporters for timely delivery of shipments 7+ Years of Experience in Logistics, Warehousing, Distribution Management & Admin Operations

Professional in handling Distribution & Warehousing Operations / Physical Stock Movement and Admin Operations in the Pharmaceutical & FMCG Industries Warehousing, Inventory & Demand Planning

• Prepare and manage warehouse and distribution budgets and forecasting. Manage dispatches ad maintain cost effective warehousing & transportation

• Ensure FIFO, implementation of SOPs in Warehouses; Maintain optimal legel of stock, warehouse space utilization, inventory reconciliation, intransit variance, liquidation of aged/obsolete stock

• Implementing health and sagety procedures in warehouse and managing staff training issues

• Analyzing data to monitor performance and plan improvements by reviewing all issues/gaps reported through monthly and quarterly MIS reviews

• Manage logistics/warehousing insurance claims with insurers Customer Service & Order Management

• Handle full cycle of order management/fulfillment; Tracking of all shipment from PO/ under to material

• Co-ordination with internal & external customers, status update for open orders, aligns all material as per customer required date

• Order placement with supply sites for order confirmation/booking/documentation Admin Operations Team Management

• Handling Admin Operations in the assigned Territory

• Providing direction, motivation & training to the internal team for ensuring optimum performance CORE COMPENTIES OF CUSTOMER SERVICE AND LOGISTIC CORDINATION

• A result oriented professional with 02+ Years of comprehensive experience in Inventory& Front Office Management

• Well Trained in Lean and six sigma strategies.

• Ensure customer receives the best service by creating proactive strategies and plans to meet their agreed SLA(Service level Agreement) and expectations.

• Create and maintain KPI’s on Service Standards for Outbound Shipment Orders leaving Jebel Ali. All relevant dates to be logged and a monthly report published showing Service Standards Statistics.

• Update ASN’s on arrival of the containers to GSL with the Bin Locations, Movable Units and quantity received. On completion of update send a Stock Receipt Confirmation to the Customer, which will detail any shortages / excess or damage to the stock received.

• Monitoring of on time to request delivery record and speeding up the process of on time putway.

• Follow-up and get the Receipt Confirmation Record (RCR) within 24 hours after shipment arrival.

• Create Shipment Orders in WMS as per the instructions of the Customer. Key in information relating to Products and price accurately. Liaise with the Customer and Administration to establish the Customs Paperwork required (Certificate of Origin, Export/Import Bills, Transfer of Ownership’s) and any other special documentation needed by the consignee.

• Clearing of the rejections in the allocated shipments.

• Follow up with the distribution up on the deliveries created in WMS

• Tracking of market returns along with the root cause analysis.

• Provide to the Customer a Stock Report as determined by the Service Standard agreed

• Tracking of Missing inventory, detailed log and clearing of SD locations.

• Billing updation as per the reworked and handled goods for accounting and invoicing.

• Resolution of Customer queries with regard to Shipping Information, Shipments dispatched and Containers received. Investigating answers to general queries with regard to the Logistics function.

• Item master creation in integration with hs code and country of origin.

• Report to Operational Executive/ Manager on work progress and issues on daily basis

• Strong teamwork ethic and promotion of customer service excellence

• To ensure that the continuous improvement process is an integral part of delivery increasingly adding value to both the business and our client

• Communicating with customer’s on schedules and allocating necessary resources to fulfill the projected requirements

• Monitoring system activities and supporting the IT team on the needful updates

• Month wise stock reconciliation

• Goods invoicing from SAP, and monitoring Of Electronic Data interchange.

• Monitoring pick rate efficiency and defects, temperature alignment records for quality purpose.

• Clearance of DM inspection, stock release, and segregation and securing of blocked stocks

• Regular practicing of ABC classification for easy goods pick.

• Preparation of monthly KPI and weekly inventory reports, GIGO reports.

• Scheduling and monitoring export and import activities as per customer requirements.

• Generating storage, Near Expiry product report, Quarantine area &temperature Detail Report and transaction reports to provide an up-to-date view.

• Coordinating with other department & Branches, packaging, transporting & reconciling all incoming & outgoing products.

• Assisting customer in periodic stock count in order to maintain 100% stock accuracy.

• Coordinate with the sales & marketing team to ensure maximum sales

• Monitoring the standards of stocks as per ministry of health regulations in pharma division.

• Leading a team by good example

LEADERSHIP &MANAGEMENT SKILLS

• Ownership of issues. Seeks equitable and creative solutions to problems & Manages by example

• Training and Development, Monitoring & Mentoring of Staff Performances

• Needs to display a high level of self-motivation as will be required to work with minimal supervision

• Good level of interpersonal and communication skills. Able to express ideas at all levels

• Solution Oriented, Analytical & Logical thinking

• Fostering a working environment that encourages a learning culture IT KNOWLEDGE & SKILLS

• Operating System : Windows Operating System

• Packages : Ms-Office( complete package),Basics of DOS, Lotus and IBM notes .

• SAPERP (Version 6) : Module- Supply Chain Management(SDMM/Sales and Distribution+ APO)

• D2S SAP portal : Order Management

• ERP software : Integrated Logistics Solutions(Manhattan System) Oracle E-Suite PERSONAL DETAILS

• Date of Birth : 10th June1982

• Nationality : Indian

• Religion : Muslim

• Marital Status : Married

• Passport No& Expiry : L8888365 & 24thMay2024

• Languages Known : English, Hindi, Urdu & Telugu

Place: India Khadar Basha Shaik



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