David Velez

**** ***** ******

Hammond, IN *****

219-***-**** adljer@r.postjobfree.com

Objective

Knowledgeable and committed professional mechanic with over 8 years’ experience who is looking to secure a position with a reputable company were I can quickly maximize my potential and career.

Education

TECHNICAL CERTIFICATE 6/1999 IVY TECH STATE COLLEGE

·Major: AAS

SKILLS & ABILITIES

·Millwright mechanic ·Hands on

·Fabricator · Knowledgeable

· Welder · Good work ethics

·Forklift Operator

Experience

MTM (MAINT. TECHNICAL MECHANIC)

ARCELORMITTAL EAST CHICAGO/ BURNS HARBOR,

APRIL/2008-PRESENT

·Facility and equipment maintenance or modification, including the replacement of machines

·Diagnosed mechanical problems and determined the best ways to correct them.

·Followed a routine maintenance checklist.

·Served as first responder for all facility and equipment issues.

·Fabricated large and small parts per drawing and assembled parts as required.

·Maintained necessary level of communications between shifts.

·Responsible for achieving production requirements.

·Fabricated and altered parts at construction sites using shears, hammers, punches and drills.

·Tended to multiple fabricating machines, including shears, rolls, brakes, and unit rolls mandrels.

·Drilled and punched holes in metal for screws, bolts, and rivets quickly and efficiently.

·Set up and operated hand and power tools, including shielded metal arc and gas metal arc welding equipment.

·Bolted, clamped and tack-welded parts to secure components prior to welding.

·Welded in flat, horizontal, vertical and overhead positions.

ASST. MANAGER

EZ PAWN HAMMOND, IN

JULY 2007-MARCH 2008

·Handle large deposits of currency

·Assist with jewelry loans

·Sale of merchandise.

·Cross-trained and backed up other customer service managers.

·Increased revenues sales within the first six months.

·Contacted location managers and department supervisors to assess requirements.

·Recommended loan approvals and denials based on the customer’s request.

·Compiled database of loan applicants' credit histories and other financial information.

·Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

·Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

·Routinely answered customer questions regarding merchandise and pricing.

·Asked open-ended questions to assess customer needs.

·Greeted customers entering the store to ascertain what each customer wanted or needed.

·Developed reputation as an efficient service provider with high levels of accuracy.

LEAD CUSTOMER SERVICE

CASH AMERICA CHICAGO, IL

MAY 2005-JUNE 2007

·Perform jewelry loans for customer

·General merchandise sale

·Product order

·Recommended loan approvals and denials based on customer’s request.

·Originated, reviewed, processed, closed and customer loan.

·Compiled database of loan applicants' credit histories and other financial information.

·Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

·Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

·Routinely answered customer questions regarding merchandise and pricing.

·Asked open-ended questions to assess customer needs.

·Greeted customers entering the store to ascertain what each customer wanted or needed.

·Developed reputation as an efficient service provider with high levels of accuracy.

LANGUAGES

·Spanish (Fluent in reading and writing)

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