Sales Customer Service Travel

Value Statement. I’m client oriented and a very personable individual, whose passion lies in all aspects related to the task at hand. My enthusiasm is contagious!

Notable Skills

Customer service oriented

Creative thinker

Personable

Quick Learner

Good communications skills

Outgoing personality

Computer skills

Problem solver

Background / Prior Experience:

Travel Agent, Auto Mobile Club of Southern California July 2017- Present

-Proficient in Microsoft Word, Excel, and Outlook

-Ability to work membership leads and develop new leads through networking

-Excellent customer service, communication, computer, and organization skills

-Self-motivated and fully committed to building a profitable business

-Ability to Drive Sales through listening and creatively overcoming client objections

-Demonstrates Patience and Persistence

-Continually hit sales target goal monthly

Cruise Vacation Planner, Princess Cruises

February 2017- July 2017

-Assists clients in planning a dream vacation

-Handles a high volume of call and email daily

-Proficient in Polar Vision

-Proficient in Siebel CRM application

-Knowledge of all ports/countries we sail to

-Building report and trust with clients for repeat business

-Exceeding sales goals monthly

Shift lead/Store Manager in training, Planet Beauty

-Directs beauty advisors of daily goals and tasks December 2015-October-2016

-Provide outstanding customer service

-Makes weekly schedule’s

-Works closely with line representatives to manage stock level or products

-Encourage and incentive staff to meet daily/store goals

-Planogram and merchandise display units

-Inventory’s and orders all makeup according to best/worst sales report

Business Manager, Laura Mercier Cosmetics

Nordstrom April 2015-December 2015

-Drive retail sales at the store level

-Provide outstanding customer service

-Build in-store and personal relationships with clients and selling teams

-Develop in store events as well as outsourcing events and implement

-Organize in-store support for driving my business

-Train, motivate, and develop my team

-Educate our selling teams and sales staff about the company's goals and product knowledge

-Provide direction to Beauty Stylists regarding company goals and objectives

-Provide ongoing feedback and coaching to my team

Product Sales, Education, Trade Show Coordinator December 2014- April 2015

Sorme Treatment Cosmetics

-Attend educational meetings and provide demonstrations of cosmetic products

-Dealing directly with Cosmo Prof distributors and other International buyers, entering in orders and ensuring proper shipment

-Prepare for educational meetings, sales introductions in advance of presentation

-Attend trade shows, educate new buyers on application and product benefits, often traveling outside of local area

Frends Beauty Supply May 2009 – December 2014

Studio Services/Account Manager

-Manages studio accounts for major television and film productions

-Pull and process client orders via phone/email/online

-Works closely with ups/fed-ex to track packages and make sure they are delivered on time

-Consulting with clients in selection of appropriate products and applications for all medias of work, including TV, film, and photography

-Responsible for introducing studio account clients to new products being carried from a variety of make-up lines

-Familiar with many of the top make-up lines, product offerings, pricing and client benefits

-Work closely with company reps to order makeup and propelling sales volumes

-Manage intern employee in pulling stock for orders from warehouse

-Manage company’s presence at annual industry trade shows

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