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Customer Service Officer

Location:
Durban, KwaZulu-Natal, South Africa
Posted:
April 09, 2021

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Resume:

Luyanda

Xolile

Mthanti

PROFESSIONAL SUMMARY

BB 1233 Cetshwayo Circle

uMlazi

4031

Contact number: 065-***-**** adlj9y@r.postjobfree.com

Luyanda is a goal orientated individual who prides herself in good work ethic. She is a fast and flexible learner who is able to adapt and be passionate in any work environment which makes her a great asset to the company. She has good experience and skills in working with people, customer service, communication, and public speaking. She has a Diploma in Transport Management which has given her in depth knowledge of the transport and logistics processes and the importance of customer liaison.

EDUCATION

2016 – 2018 Diploma in Transport Management

(Transportation and Logistics) University of Zululand

2012 – 2015 Grade 9 till Matric

Adams College

WORK EXPERIENCE

March 2019-March 2020

Import/Export Intern

Evergreen Shipping

Duties Imports Department:

Monitoring EDI is reported correctly, daily tracking from depots.

Handling queries daily.

Run imports report from Navis.

Check Navis for missing EDI and update SOL. Make arrival notification forms for clients.

Organise release documents.

Attach invoices to all relevant documents. Invoicing

Exports Department: Booking shipments

Organising release documents

Printing Original bills and Seaway bills Sending email/telex releases

Doing vessel manifests Updating stack dates

Sept2018-Nov 2018 Work Intergrated Learning Experience

Trainee ( Fleet department) Umfolozi TVET College

Duties:

Made vehicle bookings and handed out vehicle checklists Made vehicle inspections

Assessed the monthly fuel consumption

Serving visitors by greeting, welcoming, and directing them appropriately.

Receptionist

Vehicle paperwork

EXTRA-CURRICULAR ACTIVITIES

Feb 2016- Oct2016 Enactus UniZulu member

(Non-profit International Organization in Universities)

Responsible for recruiting community members to 9 business projects

Duties

Did needs assessments on small businesses in underprivileged communities and

introduced them to better advanced business ideas and skills.

Organised workshops for our participants, where they learnt more about managing their business.

02/2017 – 10/2017 Finance Officer for Enactus UniZulu

Responsible for getting funds for organisational Projects.

Duties:

Pursued sponsorship from relevant companies in relation to the type of project.

Created exposure for the projects which in the end, the projects also generated more income.

SKILLS

Presentation skills – I was part of the national presentation team for Enactus University of Zululand,in the 2017 Enactus National Competitions.

REFERENCES

Name: Mr N.Ngwenya

Organization: Enactus University of Zululand Cell number: 073-***-****

Name: Mr Ampofo

Position: Academic Administrator Contact number: 073-***-****

Name: Mr T.Ngwenya

Company: Umfolozi TVET College Telephone number: 035-***-****

Cell number: 063-***-**** Name: Mr S.Nzuza Company: Evergreen Agency

Cellphone number: 078-***-****



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