Manager Customer

UZO OGENE U.S CITIZEN

678-***-**** *********@*****.*** ATLANTA, GEORGIA.

Certified SAFe 4 Product Owner/Product Manager

Edwardjones.com - Digital Product Management Consultant 12/2020 to Date

Responsible working with financial advisors to enhance client digital experience.

Write userstories and prioritize the Backlog to streamline the execution of program priorities.

Collaborating with several other POs to prioritize deliverables across a large product with multiple scrum teams.

Work with scrum team and do UAT’s and clarifications

Create and update roadmap

Wellstar.Org - Lead Product Management Consultant 03/2020 to 12/2020

Responsible for patients digital end to end experience for Wellstar.Org Online and Mobile Channels.

Collaborate with and Lead Onsite and Offsite International developers, engineers, UX designers, business & QA analysts, and other stakeholders.

Manage $4 Million digital transformation project in collaboration with consulting firm.

Create roadmap, write userstories, manage and prioritize backlog.

Review SOW and manage budget.

Short and Long term strategic product plans.

Working with Sitecore CMS and Google Analytics as well as Sitecore developers, content authors and managers to help migrate content and create workflows from Microsoft Sharepoint to Sitecore.

Suntrust.com – First Vice President 04/2018 to 03/2020

Digital Channel Product Management

Responsible for client digital end to end experience for Suntrust Bank Online and Mobile channels.

• Collaborate with Onsite and Offsite International developers, engineers, UX designers, business & QA analysts, and other stakeholders.

Create user stories, Prioritize and groom the product backlog and work with the Agile Scrum team.

Drive improvements to the digital customer experience of 2.89M customers. Achieve contact deflection in call centers and branches via digitization of manual processes and increased self-service capabilities.

Digital Transformation- Created the roadmap and then led the initiation and implementation of several paper to paperless initiatives that resulted in over $2 million in yearly savings.

Example Project:

Problem: Bank Regulated Notices were being sent by paper to 5 million customers by postal mail.

Solution: Digitize the Paper Notices and display them in the Online and in Mobile Channels with the ability to allow the clients select their delivery preferences and get email alerts.

Result: Over $2million in annual savings

Autotrader.com (Cox Automotive) – Contractor 08/2016 to 04/2018

Product Owner

Responsibilities included defining Users Stories and Acceptance Criteria for

Autotrader.com “”Vehicle Display Pages” and “Search Results Pages” as well as other consumer facing

pages.

Product Planning

Participated in Daily Standups, Retrospectives and Demos.

• Led Backlog Refinement and Sprint Planning sessions with 4 Scrum Teams.

• Creates, manages and orders Product Backlog.

• Provides input on key business and technical objectives to product roadmap.

• Communicates and clarifies key business and technical objectives to the development team.

• Supports release scope based on business priority, risks and technical dependencies.

Marketing and Customer Engagement

• Represents the customer/market during development.

• Interfaces with customer when required; translates customer needs/feedback into more detailed business requirements.

• Performs internal and external product demonstrations and beta support in coordination with Product Manager and Business Analysts.

• Prioritizes failures and works with development personnel to troubleshoot and resolve problems.

Development Process

• Supports and engages with Development Team throughout entire SDLC.

• Work with content managers and authors to update content requests from stake holders.

• Refines and orders Product/Release backlogs in collaboration with BAs and Development Team, as necessary.

• Works as part of Scrum team to clarify stories and make them ready according to Definition of Ready before sprint.

• Translates high-level requirements into stories and defines acceptance criteria

• Accepts stories at Sprint demo.

• Ensures product adheres to Business Requirements Document (BRD)

• Coordinates with other Product Owners to ensure alignment to roadmap and focus on business and customer value.

• Provides visibility into release progress.

• Work with end-users to create and manage complex workflow rules, data validation, triggers, and Visualforce pages that meet business use cases.

Testing and Release

• Recommends/establishes approach on customer testing.

EQUIFAX Inc, Atlanta GA - 08/2014 to 08/2016 Online Product Management Consultant

Responsible for defining and driving the strategic path for both current and future features of Equifax.com PSOL. Engage in the day-to-day decisions regarding product development, product releases and new opportunities. Provide end-to-end product management of all Equifax.com PSOL Initiatives. This includes managing the development lifecycle as well as working with functional department leaders and executive management to achieve revenue, profit, and customer satisfaction goals.

●Led strategic negotiations and business development efforts with Canadian Automobile Association that resulted in partnership that generated $2.5 million in additional revenue for PSOL Equifax.

●Responsible for setting the short and long term product strategies across multiple product lines, optimizing the consumer experience, and managing the new product innovation.

●Responsible for managing multiple partner and vendor relationships to deliver third party features and products within the Equifax experience including Contract/SOW reviews and approvals.

●Work with development scrum teams to ensure service releases are delivered on scope, on time, and on quality.

●Collaborate with other departments to ensure product launch Go-To-Market and operational readiness

●Lead the prioritization of work for the agile teams while being market/customer/partner conscious.

●Work with key stakeholders to achieve shared vision and to set/manage delivery expectations with our key internal partners.

●With input from key stakeholders, building, grooming, and maintaining a backlog of epic level user stories that support the delivery of key business initiatives and features.

●Prioritizing backlog items based on customer and business value.

●Approve and Accept User Stories after completing user acceptance testing

●Working with cross-functional teams to assess, prioritize and break down high level ideas into executable chunks.

●Championing the user experience by working with the design team; ensuring that the site is intuitive and designed with a long lifespan in mind in a mobile-first way.

●Seek out and interpret user feedback and market research data to guide product development.

●Perform competitive and marketplace analyses to assess trends and guide my team to create compelling products and product road map.

●Track and report on product performance including financial performance, sales performance, customer experience and other key performance indicators.

●Update content on Equifax website by logging into Salesforce CMS.

E*TRADE Financial Inc, Atlanta GA – (Contractor) 11/2013 to 08/2014 Online Product Manager (Self Service Digital Channel)

Responsible for online customer self-service products and features development on Etrade.com using Waterfall and Agile Methodologies.

●Managed Secure Messaging, Online Chat, Virtual Assistant and Social Servicing Products (Radian 6 and Social Hub).

●Created Concept Documents, Business Cases, Business Requirements, User Stories, Road Maps and other deliverables.

●Partnered with several cross functional teams to define product strategy, delivery, metrics, data, and user experience.

●Monitored Etrade customer feedback using Opinion Lab so that I could fix bugs and improve the customer experience.

●Facilitated meetings with executives to gain buy in for new products and features.

●Vendor selection and management including SOW’s, MSA’s and other vendor contracts.

●Project management – Creating and managing project plans.

●Managed two Associate Product Managers.

Cox Communications, Atlanta GA - (Contractor) 01/2013 to 09/2013 Senior Business Analyst (E-commerce)

Multiple Waterfall/Agile projects through SDLC,including the development of a web based notification center and online order status as well as other online features interacting with different components of the web apps - UI, Html, Multiple Product Databases, Authentication Systems, Email Platforms, Mobile Requirements.

●Worked with the software product owners and managers to set and execute application roadmaps.

●Interviewed stakeholders from various business units in order to identify and document business requirements.

●Worked with other cross-functional team members in the definition, development, testing, implementation, and support of functional requirements using business process descriptions, use cases, user stories, scenarios, data matrix’s, current/future process flows .

●Planned, scheduled, and facilitated review meetings for the Business Requirement Document (BRD) in order to baseline the requirements, ensure systems designs meet business requirements and gain approval signatures from the Business and IT groups.

●Worked closely with Quality Assurance Analysts to translate business requirements to test cases and test scripts, also supported User Acceptance Testing phase and validated user stories with Version One.

●Provide recommendations for organizational change relative to department, group, and/or individual responsibilities based on changes in processes/systems.

Fundtech Inc, Norcross GA - (Contractor) 11/2011 to 11/2012 Business Analyst

Fundtech is a leader in global transaction banking solution. The company designs, develops, markets, and supports client/server products for electronic payments.

Diners Feedback, Atlanta GA – (Consultant) 06/2008 to 10/2011 Product Manager/Business Analyst - Ecommerce

Diners Feedback is a Web 2.0 C2B website that lets diners and restaurateurs communicate and connect.

EDUCATION, CERTIFICATIONS & TRAINING

●B.Sc., Banking and Finance, Enugu State University, Nigeria

TECHNICAL SKILLS

●Business & Office Applications: Version One, Rally, Jira, MS Project, MS Access, MS Excel, MS Word, MS PowerPoint, Visio.

●Standards & Methodologies: AGILE, Waterfall, SDLC.

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