Administration

CURRICULUM VITAE

OF

Simphiwe Dhlamini

PERSONAL DETAILS

Surname : Dhlamini

First Name : Simphiwe

Identity Number : 870**********

Residential Address : 23 Fevertree Street

Fleurhof Dale

Florida

1709

Sex : Male

Status : Single

Citizenship : South African

Telephone Number : (011-***-****

(Cell) 073*******

E-mail Address : ********@*****.***

Health : Excellent

Language Spoken : English, Zulu, Tswana,

SECONDARY EDUCATION

School Attended : Mondeor High School

Highest Standard Passed : Matriculation Exemption (2000-2004)

Subjects Passed : English

Afrikaans

Mathematics

History

Physical Science

Business Economics

TERTIARY EDUCATION

1. Institution : Central Johannesburg College

N6 Certificate Civil Engineering

Building Administration

Building and Structural Construction

Building and Structural Surveying

Quantity Surveying

TRAINING GAINED

NQF level 2 Contact Centre Support Certificate (2009)

SAQA ID 21793

Input data received onto appropriate computer package within a contact centre (credits 12)

Instil in myself personal contact centre culture (credits 4)

NVQ level 2 in Construction skills Certificate (2006-2007)

(Bannister Developments Ltd) in Birmingham

Roofing and Cladding

Health and Safety

General Construction

Miki’s Placement and Training Agency (2005)

Office Administration

Typing

Principles of Public Relations

Ms Word

Excel

Outlook

PowerPoint

Internet

Communications

SKILLS : Relating to customers

Work effectively under pressure

Excellent understanding for banking product and

Services

Telephone skills, open & closing of accounts

FAIS, FICA & NCA compliant

WORK EXPERIENCE

1. Past Employer : First National Bank

Position : Real-Time Administrator(February2017 –January 2020)

Duties : Schedule adherence deviation control: Break Optimisation -

Manual and automatic optimisation.

Shift Optimisation: Morning and late shifts to ensure sufficient

Resources available.

Workload balancing: keep a journal of actions and impact of SL

Scheduling: trainings and meetings, get monthly requirement’s

From planning units and schedule accordingly.

Leave management: Recommend and load on WFM and leave

Matrix.

Manage faults relating to adherence: assess team leader

Segments check for time worked back.

Forecasting: through simulations based on historical data, create

A reliable schedule.

Stand-inn: in absence of Resource planning Manager.

Courses Attended : Ninzi Connect Software

Workforce Planning Certificate

January 2019

Previous Position : Fraud Analyst (February 2012 – 2017 January)

Duties : Freezing the customers profiles and bank accounts

Investigation of fraud compromises

Identifying of new fraudulent modus operandi

Liaising with other Business Units, other Banks, customers and

Other business entities external to the Bank, with regards to

Possible fraudulent transactions.

Capture details of fraudulent incidents and, compiling stats

Timeously.

Complaint /query handling, investigation and resolution from

Both internal and external customers, business units other banks

And entities.

Real time monitoring of high-risk transactions within prescribed

Within time frames.

Opening fraud cases and do follow up with cases that has been

Opened.

2. Previous Employer

: Virgin Mobile

Period of Employment : December 2009- January 2012

Position : Consultant

Duties

Assisting with software queries, where customer don’t know how features of the phone work,

Loading of product to their phone so that they will be able to use the services, how to send sms, mms and downloading from the phone.

Activation of sim cards, unbarring the customer phone for them to load airtime.

Blocking of phones when the phone has been stolen or lost.

Logging of calls to another department for areas that does not have network for customers

to use their phones. Setting up contracts for clients

3. Previous Employer

: Vodacom Merchants

Period of Employment November 2008- November 2009 Position Inbound Call Centre Consultant

Duties

Activation of sim cards and unbarring them.

Blacklisting of phones if the phone has been stolen or lost.

Logging of calls to another department for areas that does not have network for customers

to use their phones. Assisting client’s with recharge problems

MOTIVATION

I am a hard-working individual, who can grasp new concepts and applying them with ease. I am an organised person with much determination and drive...

I am a self-starter, who takes the initiative, and congenial person who gets along well with other people. I have good communication and telephonic skills.

As can be deducted from my Curriculum Vitae, I can adjust myself to any situation, always willing to work hard and learning new things.

I am an honest individual, eager to prove myself in the working environment.

REFERENCES

2. FNB Premier

Ms Sumaiya Adam : 071*******

(Premier Manager)

3. FNB Premier : 071*******

Mr Siya Motha

(Ops Manager)

Contact this candidate