Customer service, Travel agent, Medical assistant
Resume:
Crystal Martin
Account Representative
Wichita Falls, TX 76309
******************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
SITE GROUP - Nashville, TN
January 2021 to Present
I work as a customer service agent taking phone calls and chats helping customers with any questions they may have relating to any tax question for Turbotax.
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Resolved customer issues
• Worked in the inbound call center
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues
Account Representative
SAM'S CLUB - Wichita Falls, TX
February 2015 to September 2016
Greet customers and ascertain what each customer wants or needs. Compute sales prices, total purchases and receive and process cash or credit payment. Answer questions regarding the store and its merchandise. Prepare sales slips or sales contracts.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Education
Certification in Medical Assisting
Wichita Falls Medical Assistant School - Wichita Falls, TX May 2020 to January 2021
Bachelor's degree in Criminal Justice
Colorado Technical University - Colorado Springs, CO October 2010
Associate in Business Administration medical billing and coding American Intercontinental University - Schaumburg, IL October 2007
Skills
• Microsoft Office (4 years)
• MS OFFICE (2 years)
• Typing (5 years)
• Word (4 years)
• Customer Service (3 years)
• Microsoft Word (4 years)
• Powerpoint (4 years)
• Sales (2 years)
• retail sales (2 years)
• Medical Coding
• CPT Coding
• Medical Billing
• ICD-10
• ICD-9
• Medical Terminology
Certifications and Licenses
CPR/BLS
June 2020 to June 2021
Certified Medical Assistant
Assessments
Electronic Health Records: Best Practices — Completed September 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed
Attention to Detail — Familiar
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Cashier Skills — Familiar
September 2020
Counting cash, processing transactions, following written procedures, and attending to details Full results: Familiar
Clinical Judgment — Completed
September 2020
Assessing a patient's condition and implementing the appropriate medical intervention Full results: Completed
Scheduling — Familiar
October 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Familiar
Medical Terminology — Completed
July 2019
Understanding and using medical terminology
Full results: Completed
Work Style: Reliability — Familiar
September 2020
Tendency to be dependable and come to work
Full results: Familiar
Attention to Detail — Familiar
September 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Medical terminology — Familiar
October 2020
Understanding and using medical terminology
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
ADDITIONALSKILLS
Know Microsoft Office
Experience in Word Typing wpm 40
1911 Minnetaska Ave Wichita Falls, Texas, 76309 940-***-**** ******************@*****.***
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