Manager Customer Service, Photographer

Eric T. Kurtz

** ******** ** . ************, ** *5767 . 724-***-****

A talented Business Management professional with extensive sales and customer service experience.

Summary of Qualifications

20 years of business management experience.

Familiar with all aspects of business management.

Adept at planning, organizing, and analyzing.

Outstanding training, leadership, and communication skills. Proven ability to lead effective teams.

Hard working, able to multi-task effectively.

Professional Experience

EyeIndulge Photography - Punxsutawney, PA (April 2013 - Present) Owner of Photography Studio

Started and successfully maintain a local studio.

Develop and adhere to budgets for sessions and the business. Excellent communication and people skills that drive business. Organization, time management, and problem solving skills. Bank of America - Fort Myers, FL (February 2012 - March 2013) Assistant Branch Manager

Routinely work with customers to build relationships and uncover and satisfy customers financial needs.

Supervise and coach teams on proper execution of key banking center plays while role-modeling the desired behaviors.

Responsible for operational excellence, training, and compliance. Create workforce stability by cultivating an engaged, spirited, and well-coached team.

Comply with all privacy policies and procedures to maintain customer confidentiality.

Drive associates to meet customer needs and meet and exceed performance targets.

Guess? Inc. - Estero, FL (January 2007 - February 2012) District Training Manager/General Manager

As the District Training Manager, responsibilities include; recruiting, interviewing, hiring, and training quality management candidates for stores within a district of 12 stores. Lead, motivate, and optimize teams through performance management and targeted selling programs; effectively use training programs to challenge and inspire team.

Establish exceptional teams; focus on succession planning and use proven ability to identify quality candidates.

Demonstrate excellent communication, organizational, time management, and problem solving skills.

Oversee and maintain daily operations; manage payroll, analyze reports and use to impact the business, maintain and implement visual and product standards.

Pacific Sunwear Indiana, PA (June 2002 - September 2006) Store Manager

Delivered exceptional customer service to maximize sales and profit Recruited, interviewed, hired, and trained all sales personnel. Oversee daily operations within the store including; opening and closing procedures, payroll management, maintain visual standards, and preventing loss through customer service.

Successfully completed several leadership workshops that focused on personality styles and team building.

Transworld Entertainment - DuBois, PA (August 1999 - June 2002) Assistant Manager

Managed store operations with key-holding responsibility; opened and closed store.

Observed and coached associates in sales floor techniques and customer management skills.

Plan and delegate assignments based on workload assessment and employee availability.

Manage product merchandising through implementation of plan-o-grams and creative window displays.

Helped in multiple store re-models/closings within the district. Education

Punxsutawney Area Sr. High School

Academic curriculum

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