JESSICA PERFETTI

**** ****** *****, *** *******, IL 60018

Home: 224-***-****

adlj4g@r.postjobfree.com

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Quality control

High-energy attitude

Inbound and outbound calling

Customer service

Microsoft Office expertise

Call center experience

Organizational strengths

08/2009 to 11/2013

LITTLE ANGELO'S PIZZERIA

Rosemont, IL

Cashier

Talking inbound calls from vendors.

Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.

Removed required ingredients from pantry, cleaning and cutting food items as called for by recipes. Stored food in designated areas following wrapping, dating, food safety and rotation procedures. Prepared orders by slicing, weighing, packaging and pricing meats and cheeses. Utilized approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control.

Cleaned work areas, equipment and utensils.

Updated displays, cases and other customer-facing areas to increase sales of special items. 01/2014 to 06/2018

SPEEDWAY GAS AND OIL

Des Plaines, IL

Cashier Food Prep

Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment. Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs. Rotated stock items and ingredients to maintain efficiency and freshness. Answered custome phone calls to provide speedy and accurate information about store operations, products, promotions and orders.

Completed more than 298 orders each shift with focus on quality and efficiency. Removed trash and dropped food items regularly to keep workspaces neat and clean. Protected food from spoilage by storing according to safety procedures. Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.

Prepared for busy periods by organizing ingredients and restocking supplies for expected loads. Followed recipes and customer request details to prepare high-quality, delicious meals. Packaged and stored food products appropriately to ensure proper handling and preservation. Re-stocked, organized and arranged service and food stations. Kept all utensils, dishes and glasses clean and ready for customer use. Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.

Checked menus to verify current selection availability and cleanliness. Stocked meat cases.

Recorded orders and partnered with team members to efficiently serve food and beverages. Stocked, priced, front-faced and rotated merchandise. Sliced, served and packaged specialty meats, salads and cheeses. SUMMARY

SKILLS

EXPERIENCE

Prepared salads and appetizers to back up kitchen staff. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Developed positive vendor relationships.

Served shoppers promptly, courteously and professionally. Managed inventory to achieve targeted gross profit margin. Arranged and stocked department displays.

Cleaned walls, fans and drains in bakery coolers, display cases and work areas. Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.

Handled and bagged groceries carefully and according to customer preference. Ordered and shelved weekly sale items for customers. 08/2018 to Current

SERVICE KING COLLISION REPAIR CENTER

Rolling Meadows, IL

Customer Care Agent

Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates. Prevented key account losses by researching discrepancies for corrective action. Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations. Documented conversations with customers to track requests, problems and solutions. Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

Evaluated benefits for each caller to determine service needs and address concerns. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.

Investigated technical issues using knowledge base and personal experience to complete timely resolutions. HIGH SCHOOL DIPLOMA 05/2013

Elmwood Park High School, Elmwood Park, IL

EDUCATION AND TRAINING

Contact this candidate