Operations Manager
Resume:
Meghann K Milligan
Niederwald, TX 78640
Contact Phone 520-***-****
Email Address: *******.********@*****.***
CAREER PROFILE:
●Detail orientated, efficient, and organized professional with proven ability to quickly learn new software and database systems.
●Possess strong analytical and problem-solving skills, with the ability to make well thought out decisions to improve processes and mission effectiveness.
●Excellent written and verbal communications skills with internal and external customers, colleagues, and demographics.
●Highly trustworthy and ethical, secures sensitive information and ensures compliance with policy and regulations.
●Intuitive and empathetic, utilizes Active Listening to collaborate and lead efficiently and effectively.
●Flexible and Adaptable to changing environments with exemplary interpersonal skills
WORK EXPERIENCE:
Clinic Operations Manager 11/2019 to current
Integrated Brain Health
40 hours/Week
●Manages daily scheduling and operations calendar for 14 employees of the Applied Behavior Analysis Clinic and the Chief Executive Officer, including taking calls, responding to emails, interfacing with clients and other tasks as directed.
●Employs prioritization to maximize efficiency and handle multiple workloads of time sensitive materials, ensuring projects and authorizations are done in an optimal time frame.
●Process clinic claims and billing while maintaining a 98% accuracy rate.
●Develops company policy and protocol with CEO, proofreads and edits for accuracy, compliance with Health Insurance Portability and Accountability Act, and Oklahoma State/Federal Labor Laws, and Employment and Labor Laws.
●Facilitates efficient contact and rapport with parent/guardians, learners, and employees to ensure retention and community outreach.
●Perform quality control examinations by determining accuracy and relevance of the information for end of month billing processes for 100% accountability of paid claim adjustments.
●Ability to anticipate the needs of both internal and external customers by delivering high-quality customer service from start to finish while constantly seeking better ways to assist our customers.
●Trains and assists other administrative staff on programs and equipment to ensure timely processing of claims, exemplary customer service, and compliance.
●Assists the Executive Director and CEO in coordination of Human Resource tasks including On-Boarding/New Hire tasks by providing and ensuring completion of required paperwork/training.
●Maintain an organized filing system of paper and electronic documents within a secure network allowing for privacy and maintenance of all sensitive information.
●Conceptualized and implemented new Excel files for continuity and record keeping.
●Trains office staff on Microsoft Office applications and assists with troubleshooting IT issues, including hardware and software issues.
●Created and Managed Supervision spreadsheet to track 5-10% required supervision schedule for all Registered Behavior Technicians.
●Executes systematic processing of payment validation and financial data review to ensure 100% accuracy of payments made and received.
Floor Leader 11/2017 to 11/2019
Lush Cosmetics
30 Hours/Week
●Performed critical daily operational duties including inventory, ordering, merchandising, training, and opening/closing duties.
●Drove sales in a $2.3M shop with a strong business acumen, understanding the business’ metrics/reports and how to impact sales effectively.
●Coordinated and hosted events to increase community awareness and outreach; increased foot traffic by 65%.
●Coached Team Members on ethics, cultural sensitivity, philosophy, and best practices as dictated by the company ethos.
●Conducted management training and development with Regional Director.
●Led workshops for creative problem solving skills, and resourceful solutions to combat problematic behavior.
●Motivated and led team to meet and exceed daily targets, achieved a 45% conversion rate with a consultative and value-focused approach.
●Anticipated and resolved problems for external customers with technical and financial issues while delivering high-quality products and services, resulting in satisfied customers with the ease of access and functionality of websites.
●Provided feedback to technical support for website and business process improvements for customers to ensure sufficient operation by all users.
●Trained team on store visuals and displays to ensure the highest level of integrity of products and customer experience.
●In-depth training in conflict resolution, coaching and feedback skills, and staff development to maintain integrity and professionalism of staff.
●Utilized exceptional math and communication skills to maintain and track inventory records and report discrepancies.
EDUCATION AND TRAINING
University of Arizona
Bachelors of Arts in Anthropology 08/2005 to 12/2008; 3.516
VOLUNTEER EXPERIENCE
Yokota Scary Blossoms, Head of Marketing and Development
06/2011 - 08/2012
Yokota AFB Regional Private Organization Roller Derby Team
●Working alongside the Head of Finance, analyzed, evaluated and reviewed budget, program issues, financial data, and reports using cost and economic analysis to process budget requests from committees for each year.
●Marketed materials and coordinated local media to increase community awareness and outreach.
●Organized and created free skating workshops at local schools and community centers around Fussa Region, Japan.
●Created and developed logo, merchandise, and promotional flyers to increase attendance and awareness in local area.
English Heritage Docent/Guide
08/2014 - 09/2017
Various locations in the United Kingdom
●Created an immersive and enthusiastic approach to the introduction of various historical sites to all visitors.
●Utilized excellent communication skills to interact with visitors of all ages, backgrounds, and knowledge base to allow for an inclusive and interesting experience.
●Maintained good working knowledge of the sites and team work with other volunteers and site staff.
Observed organizational policy and procedures while safeguarding confidential information about the site and ongoing historical work.
KNOWLEDGE OF SYSTEMS
●Accupoint Healthcare and Human Science Technology Solutions
●Datafinch Technologies Software
●Proficient in Microsoft Word, Excel, and Powerpoint
●Skilled in Website Troubleshooting
●Knowledge of SEO Technique
●Proficient with Microsoft Sharepoint and Teams
Contact this candidate