IT TECHNICAL SUPPORT ENGINEER (MARINE )

OBJECTIVE:

I am looking for an opportunity wherein I can utilize my experience and skills with respect to efficient achievements of the organization and also further improve my personal & Technical skills

EDUCATION:

Diploma in Electronics & Communication Engineering (2011 - 2014)

(Engineers Training Centre Thrissur)

1.CCNA (CISCO certified )

(2014) (Cisco ID No. CSCO12761964)

(Vidhya Academy of Science & Technology, Thrissur)

2.CCNP (Hold local certification )

3.MCSE (Hold local certification)

4.CERTIFICATIONS:

CCNA (2014) (Cisco ID No. CSCO12761964)

(Vidhya Academy of Science & Technology, Thrissur)

Experience total : 5years+

Current status : Working at Zener Marine Dubai

EXPERIENCE SUMMARY

ASSISTANT ENGINEER at ZENER MARINE SEVICES DUBAI

IT ADMINISTRATOR at S N VIDYA BHAVAN SENIOR SECONDARY SCHOOL,CHENTRAPINNI, thrissur, kerala,india 2 years

SYSTEM ADMINISTRATOR at G-TECH Computer Education pvt.Ltd kerala india 2year

SKILLS

Trouble shoot and support satellite communication system onboard

Monitor remote sights

trouble shoot WAN and LAN connectivity issues.

Remote support IT and communication system

Install and configure FBB, VSAT,SSAS &SAT-C

Provide remote support to end users

Activate sim cards and GTMAIL

Configure SSAS, activate SSAS,

SSRS, FM, MAT activating andd configuring

Conduct LRIT test through polestar

Manage polestar dashboard

Manage INMARSAT & one net dashboard

Manage marpoint dashboard

Configure network management box’s routers switches and all IT equipment for vessel

Remote support to on board through voice and data.

ENC CHART

Vessel IT support for all client

VOIP configuration and installation

Desktop support to inside company

Maintain companies IT infrastructure

V SAT Network troubleshooting and first level support

Remote support to vessel through team viewer, anydesk, and remote desktop

Telephonic support to overseas clients

Installation configuration network management box’s, routers switches, wifi access points

Manage vessel through dash boards, and taking daily reports

FBB configuration & installation

Fleet broad band sim card activation on dash boards .

Fleet broad band trouble shooting, network configuring, network connectivity checking

Firewall configuration installation trouble shooting

Support GTmail plus and other email services installation, activation onboard and dash board side .

Support ENC chart operation

Installation configuration SSAS,

SSAS troubleshooting

Frist level support, sat-c, SSAS, ECIDS, LRIT.

Control all dashboard’s marpoint, polestar, onenet,UKHO

Installing configuring windows server,2012,2016,2008,

Backup all important digital documents

Installing configuring clients windows10,8,7,xp, linux,ubuntu,debain

Pc assembling, troubleshooting, hardware parts replacing

Setup network router's, switches firewalls, and access points for net work

Installs, configures, and maintains computers and networks, operating system and application Software’s, provide on-call support for computer /network systems as required.

Manage and coordinate activities during overall ticket life cycle.

Installation and configuration of Mail Clients- Microsoft Outlook, Outlook expresses, Windows Live, office 365.

Server Installation, configurations and troubleshooting include RAID, AD, DNS, DHCP Services and server management utilities tools.

Installation and troubleshooting of Windows operating system and common software’s like adobe suite and AutoCAD packages.

Analyse system and compile system change needs as requested by customer.

Improve software to meet customer’s business needs and follow best practices, Standards and documentation.

Inspect changes before customer performs user acceptance testing.

Handle customer User Acceptance, Outage Notification and Change Control Procedures and documentation.

Extend user support and training to customer and support users.

Record and manage customer specific implementation user guides for company application’s user community.

Load baseline security data to Client database.

Take client engagement through lifecycle

Managing LAN and Wi-Fi Connectivity at office.

Assist and give training to teachers

ROLES AND RESPONSIBILITIES:ZENER MARINE DUBAI

Trouble shoot and support satellite communication system onboard

Monitor remote sights

Checking with ISP to clear routes and enable ports.

trouble shoot WAN and LAN connectivity issues.

Remote support IT and communication system

Install and configure FBB, VSAT,SSAS &SAT-C

Provide remote support to end users

Activate sim cards and GTMAIL

Configure SSAS, activate SSAS,

Conduct LRIT test through polestar

Manage polestar dashboard

Manage onenet dashboard

Manage marpoint dashboard

Configure network management box’s routers switches and all IT equipment for vessel

Remote support to on board through voice and data.

ENC CHART

Vessel IT support for all client

Desktop support to inside company

Maintain companies IT infrastructure

V SAT Network troubleshooting and first level support

Remote support to vessel through team viewer, anydesk, and remote desktop

Telephonic support to overseas clients

Installation configuration network management box’s,routers switches, wifi access points

Manage vessel through dash boards, and taking daily reports

FBB configuration & installation

Fleet broad band sim card activation on dash boards .

Fleet broad band trouble shooting, network configuring, network connectivity checking

Firewall configuration installation trouble shooting

Support GTmail plus and other email services installation, activation onboard and dash board side .

Support ENC chart operation

Installation configuration SSAS,

SSAS troubleshooting

Frist level support, sat-c, SSAS, ECIDS, LRIT.

Control all dashboard’s marpoint, polestar, onenet,UKHO,

ROLES AND RESPONSIBILITIES: SN vidya bhavan

Assisted in hardware installation and maintenance of workstations, servers, networking and other hardware equipment’s.

Develop administrative guidelines and support for the configuration of the Windows Servers baseline user and group security policy profiles.

Performed user account creation, deletion and configuration.

Applied troubleshooting techniques to verify solutions.

Recommended recovery strategies options and assist with implementation of recovery solutions.(Acronics & Hiernboot) Dealing with network shared printers and scanners.

Managing LAN and Wi-Fi Connectivity at office.

Backup all important digital documents

Managing Internet sharing, Share folder access and troubleshooting desktop hardware and applications problem

Support all kind of IT issues in the infrastructure

Support smart board

Implement Smart classrooms

Design classroom it infrastructure

Co-ordinates implementation project of smart class

Support learning app connectivity

Manage Server internal teachnext and extramarks

Taking smart board usage reports

Assist and give training to teachers

ROLES AND RESPOSIBILITIES : G-TECH

Teaching students

Network troubleshooting

Support desktop laptop

L1 and L2 level system support.

Networking (LAN/WAN) support

CCTV installation and maintains

Installation windows server 2012

Smps hdd motherboard repairing

Configuring network switches and routers

Manage thin client systems

ROLES AND RESPONSIBILITIES :VARNA SYSTEMS

Network cabling

Desktop support

Customers site visit and support

Assembling desktop installing oS and application software

Setup internet for customers

Server support

Declaration

I hereby declare that the above stated information are true and correct to the best of my knowledge and belief.

Place: Thrissur

Date: 01 – 01 - 2020

VAIDHYANATH M.S.

PERSONAL DETAILS

Father’s Name : Subramanian

Permanent Address : Mathramkot (House)

Nhamanghat (PO)

Thrissur, Kerala

India, 679563 (PIN)

Date of Birth : 26th March 1993

Gender :Male

Marital Status : Single

Languages Known : English, Malayalam

Nationality : Indian

Passport Details : L 8124300 (Issued at

Cochin, India

Driving License : 46/11733/2016

Interests : Reading

Cricket

Visa status : Job visa

VAIDHYANATH M.S.

Email : adlirt@r.postjobfree.com

Mobile: +971-*********

Address :International city, indigo optima Dubai, UAE

Contact this candidate