Customer Service Care

CARELY ECHEVERRI

Richlands, NC, *****

252-***-**** adlila@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer Service Professional leveraging experience in educational environments. Adept at working autonomously and as a part of a team while maintaining company compliance. Experienced in effectively working with individuals of different backgrounds, and tactfully communicating with students and customers. Mission-focused team player that will contribute to the success of an organization.

Record Management

Customer Service

Conflict Resolution

Policy Compliance

Administrative Support

Time Management

Quality Assurance

Problem Solving

Coaching

OVERVIEW OF KEY ATTRIBUTIONS

Exceptional Customer Service: Strong ability to understand customer needs and provide exceptional results through and navigate challenging client situations.

Independent and Team Player: Enjoy collaborating with colleagues, clients, and customers, as well as completing tasks independently. Eager to motivate and inspire others to deliver their best.

Organized and Motivated: Strong knowledge of office management systems and procedures. Ability to multi - task long and short-term priorities to generate desired results internally and for the customer.

PROFESSIONAL EXPERIENCE

Wright Directions Family Services – Ridgeland, SC 2016 – 2018

Service Coordinator

Managed several clients with behavioral and educational limitations

Delivered individual care to the clients that needed to learn skills that were appropriate in classroom settings and the home setting

Collected data and made weekly entries to record progress and justify treatments with health insurance

Created and implemented a structured daily schedule and prepared reports on students and activities as required by administration to maintain continuity

Craven Community College – New Bern, NC 2015 – 2016

Piano Accompanist

Led section rehearsals, identified student mistakes, and coached students on correct notes and rhythms to improve performances

Performed for recitals and weekly performances for the school show choir

Directed and supervised a team of musicians in the organization, execution, and expression of theatre music

Constructed musical instrumentation to fit the overall theme of the production's musical score

EDUCATION

Bachelor of Arts (B.A.) Piano Performance East Carolina University

Associate of Applied Science (A.A.S.) Radiology Technician Lenoir Community College In Pursuit

TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365

Operating Systems: Mac Microsoft Windows

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