Saiful Khan

MBA, PMP, CSM, active SECRET Clearance

***** ******* ****., ******** *****, CA 91367 Telephone: 818-***-**** Email: adligz@r.postjobfree.com

Professional Profile

An experienced SAP Functional Lead/Project-Program Manager with extensive experience, both strategic and hands-on, who skillfully prioritizes tasks; continuously seeks process improvements; proactively troubleshoots; and anticipates risks before they become issues.

Business Transformation, Systems Implementation and Service Delivery Executive who has successfully rolled out several large, complex, global, full life cycle ERP projects/programs/initiatives.

Extensive hands-on management of all phases of the systems development life cycle (SDLC): from project assessment, business case, budgeting, SOW/contract negotiation, blueprinting [requirements gathering, gap analysis], implementation/deployment and Production Support. Functional implementation responsibilities include:

oDesign/Blueprinting: Defining and documenting SAP business processes, e.g., R2R, P2P, A2D and O2C, which are aligned to Requirements gathered and Fit/Gaps compiled; Identifying and documenting RICEF objects.

oConfiguration: using Design/Blueprint to configure SAP; ensure configuration integrates with and is compatible across the SAP modules FI, CO, MM, SD, PS, PP, HCM, etc., and common SAP interfaces like Concur, eTime, Success Factors, Sabrix, Ariba, etc.

oTesting/UAT: Developing FI/MM/PS/SD use case scripts; test planning and logistics; executing tests; logging defects; tracking break-fixes till resolution and closure; all testing documentation.

oTraining: developing courseware and training exercises; scheduling, facilitating and delivering both ILT/classroom training and online/WBT.

oChange Management: The entire Configuration Management (including transport management) process – estimating Change Requests and Impact Analyses for CRB (Change Review Board)/CCB (Change Control Board/CAB (Change Advisory Board) reviews and approvals, etc.

oCutover: Developing the Cutover process flows; creating detailed task Schedules by system, role, sequence, etc.; developing and executing the Cutover Plan; troubleshooting tickets/issues arising during (and after) Cutover (ramp down, blackout, catch-up [at Go Live], etc.); variance reports, compliance audits; all Cutover-related documentation.

oProduction Support: Post Go-Live hands-on customer support; triaging customer issues; creating defect tickets and solutioning tickets till closure.

Successfully designed, created and sustained ERP program offices, Production Support Centers/Centers of Excellence.

Skilled Technical Project Manager of project scope, deliverables, schedules, costs and resources, vendors, SOWs, SLAs, project communications, risks, issues, escalations, etc.

Areas of Expertise

Solution Delivery: SDLC, Application Development. Including SaaS (Software as a Service) applications.

Lead functional prioritization meetings with business analysts and technical analysts to assign and track requests through resolution.

Change Management: Change Requests, Impact Analysis, CRB/CCB/CAB reviews and approvals, etc.

Defining all worksteps in a Month End Close, other Financial Closes and Reporting needs and aligning them to SAP business processes

Service Delivery

Production Support: tickets and defect triage then resolution

Work Intake, work scheduling, Incident Management, Demand Planning, Demand Management

Creating a PMO (Project Management Office) from scratch and then running the PMO.

Organizational Readiness, Stakeholder Analysis, Communication Strategy and Plans

Risk Management, Risk mitigation, Issue Management, Project Reporting, Metrics, Dashboards

Vendor Management: RFP, RFQ and their responses; SOW, SLA for hardware, infrastructure, software and professional services

Process Improvement, Process Redesign, Process Re-engineering

Budgeting and forecasting, financial management. OpEx, CapEx; Asset Management (ITAM)

Budget (P&L) responsibility for projects of up to 70 resources.

Recruiting, developing, managing and retaining high performing teams requiring minimal supervision.

Proposal design, development and presentation to executive management.

Experience

Project Delivery Manager ll, Deloitte, Los Angeles, CA. 3/2019 to current.

U.S. Navy’s FIP MAC TO5 WCF Migration Project. Site Deployment Lead at NAVFAC’s EXWC Command, Port Hueneme, CA (onsite)

Onsite customer support/liaison between Deloitte and the Navy for all non-programming aspects of this major SAP data conversion project. Areas of responsibility include:

oProject Management/Delivery: Status reporting; Risk mitigation and controls; facilitating the weekly EXWC Drumbeat; various PMO support functions, including onboarding new team members; oversee Strategic Communications and change management workproducts; etc.

oUAT: Compiling the FI/MM/PS/SD/FM/WFM test use cases; test planning/logistics; executing the tests; logging and tracking the defects through their resolution; etc.

oCutover: devising and managing the EXWC Cutover Plan with all the action items arising from it; tracking and coordinating updates to the IMS (Integrated Master Schedule); all Cutover-related documentation, including Cutover process flows, the BTP (Business Transition Plan) and all their supporting documentation.

oValidation of the business processes to SAP for FI, FM, MM, PS, FM, WFM

oDesigning the production support organization.

oDrafting the CIG (Command Implementation Guide) and the CONOPS (Concept of Operations).

U.S. Navy’s FIP MAC TO19 WCF Migration Project.

Cutover and Deployment Lead SMAG Command, Albany, GA (remote)

oDeveloped the detailed SMAG (Supply Management Activity Group) Cutover Plan and tracked updates to the CCS (Command Component Schedule); Compiled the Blackout/Rack and Stack detailed task list and the Catch Up task list; all Cutover-related documentation, including the BTPs (Business Transition Plans).

oCollaborated with auditors to identify, compile and review KSDs and proactively prepare documentation to mitigate against audit risks and NFRs/CAPs

FMS Auditing Requirements Team.

Coordinate and reconcile PBCs with CAPs and KSDs

Support KPMG liaison activities with Navy’s auditor, EY.

FMS Support: special projects

Oversee Wave 1 Lessons Learned analysis project and implement the process improvements/corrective actions.

SAP Portfolio/Delivery Manager, Aerospace Corporation, El Segundo, CA. 4/2014 – 2/2019. (Started as a contractor and then became an employee since 1/2015). Responsibility for the implementation and delivery of all SAP projects and for all SAP service requests (INC, DMD, CHG in ServiceNow). Business partner/POC representing the SAP COE for Finance and HR ops groups for all their IT needs.

Revamped the Work Intake/Demand Management processes for new and existing SAP and SAP-interfacing service requests, enhancements and strategic projects and migrating it to ServiceNow.

Creation and maintenance of new PMO with all related artifacts, methodologies and processes.

Implemented SuccessFactors Talent Management ATS Recruiting (RCM, RMK, and Onboarding) and Compensation modules.

Development of future state systems/applications portfolio roadmap aligned to evolving business strategy and demand changes.

Introduce and promote usage of Agile and Scrum methodology, tools and practices within the SAP systems group.

Consultant, Forest Gate LLC, 1/2010 – 4/2014. Contract engagements include:

JAFRA Cosmetics, Westlake Village, CA. 7/2013–1/2014. Program Manager

Creation of a new Project Management Office (PMO) from scratch.

Responsibility for managing new projects to implement Direct Marketing SAP solutions in US and Mexico and in emerging markets like Indonesia, India and Russia.

Ownership of Business Cases to ensure delivery of business value for multichannel retailing environments.

Implementation of PRINCE2 project management methodology worldwide

DirecTV, El Segundo, CA. 6/2012 – 6/2013. Sr. SAP Project/Program Manager

Won accolades for improving and maintaining a robust and mutually beneficial relationship between IT and Business stakeholders

Delivered tactical and strategic projects valued at up to $12M with 20-40 onshore/offshore resources in a highly matrixed BPO organization for the CFO and Controller

Re-engineered the highly visible enterprise SAP SDR-Project Intake process

Successfully rolled out the Ariba SaaS Cloud-based ecommerce application and Supply Chain Management’s Demand Planning (APO) Infrastructure project.

Successfully integrated application architecture and infrastructure build teams into the SAP systems development process framework to streamline implementation processes and reduce cycle times.

Herbalife, Torrance, CA. 4/2012 to 6/2012. Program Manager for the Marketing Plan Enhancement Project, for the Testing and Cutover phases of project to add new functionality to existing global platforms. Team of 10 onshore and 15 offshore resources on a $10M project.

Farmers Insurance, Woodland Hills, CA. 8/2011 to 3/2012. Project Manager and Testing Lead for major data conversion project necessitated by business mergers and consolidations.

Created Test Strategy, Test Plan, etc. and managed all QA, UAT activities. Also managed the Project Plan, Risks Register, Issues Log, etc. of a team of 20 onshore and 10 offshore resources on a $15M project.

International Rectifier, El Segundo, CA. 5/2010 to 7/2011. Finance Implementation Lead of a new global SAP ECC 6.0 implementation

Supervised team of 40 onshore and 20 offshore resources on a $50M project

FICO blueprinting, configuration, data conversion, cutover and testing for GL, AP, AR, Assets, banking, product costing, RICEF objects, reports, etc.

Integration of concurrent implementations of Sabrix, APO and BPC to SAP

Wrote test strategy, detailed test plan, oversaw UAT; Managed the CR process

Program Director Computer Sciences Corporation (CSC), El Segundo, CA. 6/2007 – 12/2009.

Leadership role in Global Outsourcing Services, focused on the development and delivery of Project and Operational support of large scale ERP engagements.

Prepared detailed cost estimates for software, hardware and consulting services

Provided direction to project teams and managed client executive relationships

Quality on-time delivery of SAP implementations for all phases of the SDLC

Client: Delphi Automotive, Detroit, MI

Project Manager/FICO Lead – ECC 6.0 Divestiture Project

Managed the 70-person (30-odd onshore, 40-odd offshore) SAP implementation team as the PMO head with P& L responsibility exceeding $20M

Staffed, recruited and onboarded the entire onshore and offshore project teams, from scratch

Negotiated Business Process Outsourcing and Offshore Development service contracts, SLAs

Developed the RFP response package and delivered the complete SAP business solution

Client: United Launch Alliance (ULA) [a Lockheed/Boeing joint venture], Denver, CO.

Project Manager/FICO Lead - ECC 6.0 Implementation

Responsibility for team of 25 onshore and 15offshore resources on a $25M project though Testing, Cutover, Go Live and Post Production Support

Designed the procedures and controls to guarantee the long-term sustainability of the team through comprehensive onboarding, knowledge transfer and training of the entire FICO team

Coordinated the base configuration; transports and data load and extract programs; wrote the testing and cutover plans and activities.

Oversaw the change request process; responded to and resolved both user and EPMO issues and escalating as appropriate.

Solution Architect/Director Electronic Data Systems (EDS), Plano, Texas 6/2006 – 6/2007

Executive responsible for the solution development and service delivery of a multi-release global implementation of SAP ECC 5.0 for EDS’s outsourced client, General Motors in Detroit, MI.

Devised optimal cost-effective enterprise solutions that met not only functional requirements and system/landscape architecture but also aligned with the overall IT vision and strategy of the client

Oversaw configuration of FI-CO (GL, AR, AP, AA) and PS; prototype proposed solutions to Change Requests.

Approved Functional and technical specifications in Change Requests, BRDs, SRDs, FDDs, and CCDs.

Independent Consultant, Atlanta, GA, 10/2005 – 5/2006 Projects included:

Cox Newspapers, Finance Lead –SAP 4.7 Blueprinting 2006

Performed the project planning, requirements gathering and business process mapping for SAP Financials and HR implementation.

Implementation Lead (Director). (Promoted from Manager, Financial Systems). Warner Bros., Burbank, CA 11/1999 – 5/2005. Multiple global SAP 4.6Cfull life-cycle implementations.

Pre-Implementation activities

oWrote the Business Case for $250M (ultimately became $350M) global SAP initiative with all supporting qualitative and quantitative analyses (ROI by business unit by year, etc.) and obtained senior management approval.

oDeveloped RFPs and oversaw vendor selection process for both software and Global Systems Integrator (SI). Includes leading contract negotiation and Statement of Work (SOW) development.

oDeveloped the enterprise systems/application architecture schemas and applications inventory documentation that are still followed at Warner Bros.

Functional:

oBlueprinting and design for complex implementation – 65 countries, 13 divisions, 200 company codes in 20-odd languages in all FI, SD, MM, BW modules. Included detailed requirements gathering; Gap analyses; Functional Design/TDS reviews and signoffs; Configuration: in FI, CO, PS; Defining RICEF objects; Testing and Break-fixes; Cutover; data migration; Training: evaluating training materials and delivery; Deployment and End User onboarding; Post Go-Live support

Organizational Readiness and Change Management:

oPrepared for and deployed SAP to 10,000-member enterprise. Tasks included: Developing strategic communication campaigns, tools and strategies; Presenting SAP’s capabilities, strengths and weaknesses to all levels of users and senior executives; developing the Knowledge Transfer program; Designing and executing the Role to Position Mapping (RtPM) process; Organizational impact assessments; Conducting “lessons learned” and applying them to subsequent projects.

Senior Consultant. Computer Sciences Corporation (CSC), San Diego, CA 10/1997 – 11/1999

Mastered Business Analyst skills: Detailed business requirements gathering; Configuration of FI/CO (Finance) and MM (Logistics) modules; Business process definition and extensive process flow documentation.

Clients include: General Dynamics; outsourcing clients like DuPont, Pratt & Whitney, etc.

Experience Prior to IT:

Pyro Engineering, a RESCO Company, Santa Fe Springs, CA 6/1996 – 10/1997

Controller/Accounting Manager

Rust Scaffold, a WASTE MANAGEMENT company, Long Beach, CA 7/1990 – 3/1996

Division Controller (Originally hired as Accounting Analyst)

Education

Master in Business Administration (MBA), Major in Accounting and Finance: University of Missouri

Bachelor of Arts (BA), Major in Economics: Dhaka University, Bangladesh

Certification and Training

Certified Project Management Professional (PMP), 6/13

Certified Scrum Master (CSM), 6/15

ITIL Foundation Certification, 2/16

SAP Academy and Partner courses in SAP R/3 FI/CO, BW

Technical Skills

Accounting and Enterprise Resource Planning applications:

SAP R/3 [versions 3.1 through 4.7, ECC 5.0, ECC 6.0]; SAP modules: FI (GL, AR, AP, and AM);

CO; PS; MM, BI/BW; SAP S/4HANA; Success Factor’s Talent Management, etc.

Implementation tools and project methodologies:

ASAP®; SAP Map®; SAP’s Solution Manager®; SAP Solution Maps®; SAP’s Activate; Catalyst®; PMI Project Management Body of Knowledge®; PRINCE2®; Agile; Waterfall; Scrum; ITIL

Business applications:

Microsoft Office (Excel, Word, PowerPoint, 365, SharePoint); Office 365; Project tools (Microsoft Project, Visio, Clarity, Niku, HP QC, Remedy, ServiceNow.

Contact this candidate