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Scrum Customer Service

Location:
Richardson, TX
Salary:
100,000
Posted:
April 08, 2021

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Resume:

Name: Precious Arrey

Email: adlifp@r.postjobfree.com

Phone: 817-***-****

Experience Highlights

* ***** ***** ** *** 5 years Scrum Master experience.

Experienced in coaching and training Scrum Teams.

Supported organization transformation from waterfall to agile methodology .

JOB SUMMARY

●Servant Leader responsible for facilitating Scrum Ceremonies including daily Scrum, grooming, sprint reviews, retrospectives, and sprint planning.

●Facilitated dependencies between other Scrum teams (Scrum of Scrums), third parties, and other non-Agile waterfall teams.

●Worked closely with Product Owner in product backlog management and continuous delivery of features.

TECHNICAL SUMMARY

Microsoft Office Suite, Agile/Scrum, Kanban, TDD, JIRA, Rally, JAVA, MS Visio, Vs Code, SharePoint, SDLC, Waterfall, SAFe, Azure, DevOps, ServiceNow, Data Analytics

EXPERIENCE

Mr Cooper- Scrum Master April 2019 - Present

●Facilitated sprint planning, daily stand-up, backlog refinement, retrospectives, stakeholder meetings, and software demonstrations.

●Ensured consistent transparency and flow of information in and out of the team

●Protected scrum team from outside distractions, impediments or team conflicts

●Worked closely with Product Owner to ensure continuous delivery of features and prioritized backlog.

●Used Azure to track progress of work during sprints and projects.

●Provided leadership and coaching to the team to encourage adoption of good Agile practices.

●Generated and posted end of Iteration review reports for project managers on Azure.

Microsoft- Release management December 2019 - January 2021 Scrum Master

●Managed weekly backlog grooming sessions with the Release management team, ensuring work items are estimated, ready-for-work and maintained.

●Facilitated sprint planning, daily Scrums, retrospectives, stakeholder meetings, and software demonstrations.

●Empowered teams to self-organize and facilitate decision making during sprint planning sessions ensuring the commitments made are appropriate and uphold scrum principles.

●Coached, mentored, and ensured teams met their definition of done.

●Monitored team project delivery on commitments with the use of burndown charts and other visual methods;

●Collaborated with the Product Owner to understand the business priorities in upcoming sprints and able to impact beyond area of responsibility.

Genpact - Scrum Master January 2018 - December 2019

●Organized and facilitated all scrum ceremonies.

●Worked with stakeholders/ product owners to prioritize the requirements for sprint.

●Focused on developing more trusted and collaborative team environment

●Interacted with Program Managers to ensure project goals and requirements are being met.

●Partnered with the Product Owner, especially with respect to grooming and maintaining the product backlog.

●Engaged with other SM’s to increase the effectiveness of the of Scrum framework in the organization by hosting Scrum Master Community of Practice Meetings.

●Manage release management, facilitate release planning activities, and risk resolving issues and impediments;

24/7 INC- Scrum Master/ ServiceNow Administrator June 2017 – December 2017

●Managed weekly backlog grooming sessions with the Release management team, ensuring work items are estimated, ready-for-work and maintained.

●Facilitated sprint planning, daily Scrums, retrospectives, stakeholder meetings, and software demonstrations.

●Empowered teams to self-organize and facilitate decision making during sprint planning sessions ensuring the commitments made are appropriate and uphold scrum principles.

●Coached, mentored, and ensured teams met their definition of done.

●Monitored team project delivery on commitments with the use of burndown charts and other visual methods;.

●Collaborated with the Product Owner to understand the business priorities in upcoming sprints and able to impact beyond area of responsibility.

●Identified issues, analyzed information and provided solutions to problems.

Act Fast Delivery (Pharmaceutical)

Junior Scrum Master-Grand prairie, Tx August 2014-December 2016

·Worked with product Owners to prioritize the requirements for sprint.

·Organized and facilitated all scrum ceremonies.

·Focused on developing more trusted and collaborative team environment.

·Partnered with the product owner, especially with respect to grooming and maintaining the product backlog.

·Engaged with other scrum master’s to increase the effectiveness of the scrum framework in the organization by hosting scrum master community of practice meetings.

·Manage release management, facilitate release planning activities, and risk resolving issues and impediments.

Corner Stone Staffing

Customer Service Representative June 2011-August 2014

·Performed initial client assessment and analysis to begin research process.

·Verified data integrity and accuracy.

·Responded to customer requests via telephone and email.

·Set up and explained new membership contracts.

·Learned, referenced and applied product knowledge information.

·Trained, mentored and guided junior employees in proper procedures and daily work performance.

·Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork

Education:

●B.Sc. in Management from University of Buea, Cameroon

●Professional Scrum Master (PSM I), 2019

●My Computer Career College



Contact this candidate