Stephanie King-Hicks, MSW, LAPSW

Manvel, TX ***** 901-***-****

adliee@r.postjobfree.com linkedin.com/in/Stephanie-king-hicks-lapsw-msw-0aa25342/

Health CareMarketing Program Administration Social Work

A sound leader who possesses excellent communication and interpersonal skills to facilitate and manage information, environmental, and fiscal resources to accomplish goals. Patient, empathetic, and compassionate social worker and health care marketer with dedication to and experience in behavioral health. Skilled at serving as a liaison between a company and healthcare providers, including interaction with case management and discharge planners at hospitals, skilled nursing/rehabilitation facilities, physicians and other healthcare providers to provide education about the company’s home healthcare services, the benefits of homecare and clinical outcomes. Confident individual contributor adept at providing safe, supportive, and therapeutic environment for vulnerable clients.

Core Competencies

Strategic Sales & Marketing

Business Development

Account Management

Revenue Generation

Short & Medium Sales Cycles

New Revenue Streams

Market & Business Intelligence

Partnership Development

Pipeline Growth

Contracts & Conversion Plans

Increase Market Share

Presentations & Demonstrations

Competition Landscape

Database Management

Culturally Sensitive

Behavioral Interventions

Identifying High Risk Factors

Crisis Intervention Specialist

Strengths Based Therapy

Conflict Resolution

Case Management

Mental Health Assessments

Diagnostic Skills

Microsoft Office Suite

Electronic Health Records

CPR

HIPAA

Professional Experience

Encompass Rehabilitation, Houston, TX 2/2019 – Present

REHAB LIAISON (Part-time)

Assist all members of the marketing team in sales, marketing, territory, and census development in field related activities. Responsible for census and market development as defined through targeted goals outlined in the business plan and carry an assigned account/territory with an emphasis on face-to-face contacts.

Develop census and build referral relationships within an assigned geographic territory, emphasizing face-to-face contact.

Assist with coordination of the referral-to-admission process.

Use territory market analysis data to identify potential new business opportunities.

Recognize barriers to admission, respond appropriately and follow up on admissions variables.

Provide in-services and professional presentations for referral sources, community groups and others regarding services, programs, and outcomes

Oceans Healthcare, Houston, TX 9/2019 – July 2020

DIRECTOR OF INTENSIVE OUTPATIENT PROGRAM (12/2019 – July 2020)

COMMUNITY LIAISON (9/2019 – 12/2019)

Provide administrative and management functions to ensure the highest quality of patient care. Responsible for the overall leadership and operation of the facilities’ outpatient services and functions. Coordinate staffing issues and pertinent nursing care issues to assist in overseeing all nursing and therapy duties that apply to the daily operation of the program. Provide direction, supervision, monitoring and disciplinary action for staff of the Outpatient Program, being available for formal or informal supervision. Cooperates and works with all members of the management team to develop formulate, implement and revise clinical programming proposals for recommendations to medical and professional staff and to adhere to regulatory body standards and meet facility goals and objectives. Conduct treatment planning, discharge planning, and facilitate support groups to meet the needs of patients and families.

Provide, coordinate, and monitor in-service opportunities for staff continuing education.

Supervise Utilization Review and performance improvement in the outpatient setting.

Coordinate education to staff and monitoring for compliance plan, and specific age/disability/cultural sensitivity and diversity adherence, as well as assess and interpret age/disability specific information and patient population response to treatment.

Work closely with the facility administrator to achieve the programs financial goals with regard to expense management and revenue production, and maintain overall administrative and committee structure.

Provide and solicit customers, departments, and facility information orally and in writing on overall facility performance.

Sage Hospice, Houston, TX 6/2017 – 10/2018

ACCOUNT EXECUTIVE

Achieved or exceeded growth through increased admissions and business development to drive up the market share in the service area. Generated referrals for hospice by building relationships with physicians, long-term care, independent and assisted living facilities, and other community resources. Quickly responded, communicated, and facilitated efforts with hospice team to ensure patients are admitted and smoothly transitioned to hospice.

Visited physicians, assisted living facilities, rehab facilities and the medical center liaison.

Meet with the families to complete EOBs and discuss services.

Opened up a referral base at Methodist Medical Center, St. Luke’s Medical Center and MD Anderson Cancer Center.

Maintained strong and mutual relationship contacts in local hospital and healthcare markets.

Merida Healthcare Home Health, Hospice, and PHC, Houston, TX 3/2016 – 5/2017

PHYSICIAN LIAISON

Generated referrals, tracked potential patients, and followed referrals to admission, serving as the first point of contact for potential referral sources.Promoted visibility and cultivated relationships in long term care facilities, hospitals, and physician offices by performing sales visits with a mixture of cold calls and relationship maintenance/growth.Increased referrals while generating new contacts, reaching or surpassing census goals, and maintaining current data on market area competitors and marketing strategies.

Initiated and maintained ongoing professional contacts with physicians, area health facilities, community organizations, skill nursing facilities, discharge planners, case managers, and institutions to promote homecare services.

Met or exceeded established individual growth expectations and census goals.

Participated in sales forecasting, strategic planning, the analysis of trends and identifying opportunities for growth.

Total Home Health, Houston, TX 3/2015 – 1/2016

ACCOUNT EXECUTIVE

Facilitated the introduction of services and education to patients from healthcare providers, such as hospitals, case management and discharge planners, skilled nursing/rehabilitation facilities, physicians and other healthcare providers to ensure the safety and satisfaction of patients as they transition to home care. Arranged the continued medical care of the patient within a defined geographic territory and provided effective communication and collaboration among healthcare providers, agency staff, and patients. Delivered effective presentations of the company’s service offerings, disease state management programs, and competencies.

Called on physicians’ offices assisted living facilities, rehabilitation facilities and hospital for the purpose of Medicare referrals.

Oversaw planning, developing, and implementing marketing strategies, and sought out network opportunities.

Delivered presentations to physician, social workers, case managers on CHF, COPD, diabetic management respiratory care pulmonary disease and Hypertension.

Determined key industry organizations to be targeted to highlight the company in the market.

Houston Methodist San Jacinto Hospital, Houston, TX 6/2014 – 3/2015

DSRIP SOCIAL WORKER/LIAISON

Member of counseling team for Psychiatric Continuity of Care Program to coordinate and implement mental health interventions, and provide therapeutic and case management for patients dealing with issues that affected their mental health and well-being, including substance abuse, managing trauma, relationship concerns, and immediate crisis. Working from a systemic approach, conducted evaluative interviews, developed individualized plans and counseled patients. Used evidence-based practices and diagnostic skills to evaluate behavioral, health, and human services needs.

Performed psychosocial assessments, diagnosis, treatment,and complex discharge planning to patients and their families.

Held joint accountability with case manager for facilitating psychosocial and continuing care.

Worked collaboratively with physicians, case managers, and multidisciplinary team to promote positive patient/family outcomes.

Conducted training for new nurses and physicians to ensure they understood their role and responsibility within the program.

United HealthCare, Memphis, TN 1/2011 – 6/2014

CARE COORDINATOR/COMMUNITY LIAISON

Developed care plans, arranged and tracked appointments, educated clients/patients andcoordinated other aspects of clients' wellbeing in Long Term Care treatment. Made monthly phone calls, and quarterly and annual visits to member’s home, nursing homes, and assisted living facilities. Performed case management duties and facilitated with providers to provide Long Term Care. Assessed patient and family psychosocial needs and develops plan of care in concert with departmental team.

Transitioned members from home and community base and nursing facilities.

Visited patients in their homes and nursing facilities to offer support and education for their transition.

Serve as an MCO in collaboration with the State of Tennessee to enable the state to remain within the state budget.

Maintained knowledge of Medicaid programs/procedures and communicated information to external and internal customers.

Previous positions as Social Worker, Marketer, Community Liaison, Therapist, and Social Work Supervisor/Treatment Coordinator.

Education and Credentials

MasterScience,Social Work, University of Tennessee, Knoxville, TN

Bachelor of Science, Social Work, Arkansas State University, Jonesboro, AR

Licenses & Certifications:

Tennessee Licensed Advance Practice Social Worker; Tennessee License Master Social Worker; CPR and CPI Certified; Standard First Aid Certified; Mandatory Prescreening Agent certificate of need certification

Professional Affiliations:

National Association of Social Work (NASW)

Delta Sigma Theta Sorority Member

Jack and Jill Of America

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