Operations Manager

John Reber

Sacramento, CA ***** 916-***-****

www.linkedin.com/in/john-reber/ *********@***.***

Focused Operations Manager

People Management Warehouse Administration Supply Chain

Drive Performance Standards and Reduce Work-Related Incidents through Training and Observation of Technique Usage

Succeed in contract negotiation and process improvements through effective communication and safety-oriented leadership. Remain calm and poised even in high-pressure situations as an exceptional problem solver. Leverage in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. Collaborate, delegate, and multitask effectively for overall team achievements.

Operations Management

Staff Development

Policy / Program Development

Negotiations

Supervision and Training

Shipping and Receiving

Customer Service

Certified Pallet Jack Operator

Career Experience

PERFECT VISION INC, Sacramento, CA 2020 to Current

Regional Field Operations Manager

• Responsible for the proactive direction of the Installation Services Group regarding, but no limited to,

installation metrics, inventory management, quality service region management, sales, and participation in

ancillary programs.

• Make recommendations and manage process improvements, implementation and documentation with the

goal to improve processes, procedures, effectiveness, and results.

• Negotiate solutions and act as a liaison between team members and management for escalated

department issues.

• Identify and analyze escalated problems and provide guidance to team members for resolution.

• Serve as a catalyst for creating a high performing team by providing monthly one-on-one feedback and

development opportunities.

• Monitor progress and achievement through performance metric reports and take corrective action as

appropriate and in a timely manner.

• Enforce Company and departmental policies, initiatives, and objectives.

• Ensure compliance with client mandated requirements, policies and procedures.

• Develop and maintain positive working relationships with other team members within the department.

John Reber *********@***.*** Page Two

XPRESS GLOBAL SYSTEMS INC, Rancho Cordova, CA 2019 to 2020

Service Center Manager

Oversee the day-to-day operations. Mediate and facilitate resolution on any issues that might develop between operating entities of XGS, customers, vendors and agents.

Develop, implement and maintain service center operations in a manner that maximizes Company profits while ensuring compliance with all Labor Laws, OSHA, DOT and company policies. Security: employee login security and security compliance.

Review, monitor and control P&L for service center location. Implement effective operations strategy to react appropriately to changes in revenue or expense such as to maximize company profits.

Create driver route assignments and dispatch drivers in a manner that optimizes profitability.

Create and assign subordinates work schedules. Maintain proper staffing to support operations based on freight volumes. Adjust work schedules and staffing levels as needed to optimize profits while meeting service requirements.

Ensure all Company equipment is properly maintained. Ensure preventive maintenance on Company equipment is done on schedule. Coordinate repair and replacement of equipment as needed.

Ensure Service Center is properly maintained. Identify and negotiate vendor agreements for Service Center. Identify and coordinate needed repairs.

Place sales calls and develop relationships with current customers and potential customers. Identify opportunities for new business. Submit RFP or work with sales to submit RFP for new business.

COX AUTOMOTIVE INC, Sacramento, CA 2017 to 2019

Operations Supervisor

Provide operations support: quality metrics, client SLA’s, customer deliverables, employee scheduling, training, customer service and new client introduction.

Continuous improvement: software testing support, layout planning, root cause analysis, improvement recommendations, utilization forecasts, and benchmarking.

Security: employee login security and security compliance.

General Administration: operation efficiency, employee performance, managing lead performance, vendor administration, supplies management, client customer service billing, hiring and terminating, and managing temporary staffing.

Reporting responsibilities include incident reports, accident reports, quality & metric reports, and operational procedures.

Oversee the Operations facility.

Supervises, coaches, trains, mentors and provides guidance and assistance to staff to meet business goals and objectives.

Develop, implement and maintain procedural controls and objective metrics to facilitate accurate measurements of performance and service level reporting resulting in an efficient operation.

Liaison between Dealertrack and temporary employment service provider.

Monitor, track, and report attendance and timekeeping records for all Team Members, as well as reviewing temporary service provider records.

John Reber *********@***.*** Page Three

COX AUTOMOTIVE INC, Sacramento, CA (Cont.)

Ensure compliance with corporate policies and procedures, as well as providing corrective action in accordance with company policies.

Work collaboratively with peers to manage resources and enhance work processes to meet overall service levels to internal and external customers.

Prepare and administer performance feedback.

BAXTER HEALTHCARE, Dixon, CA 2015 to 2017

Operations Supervisor

Developed and implemented effective systems and procedures, ensuring effectiveness and efficiency of traffic operation.

Coordinated activities of traffic operations with other internal departments, 3rd-party vendors, and customers.

Supervised employee workload and objectives as required, optimizing staff effectiveness.

Oversaw all aspects of staffing (recruiting, interviewing, and selection) and talent management, achieving performance targets by ensuring proper training was implemented and delivering training as needed.

Reviewed and answered complaints and resolved issues through sound judgments and diplomacy for customer service, customers, sales, and vendors.

Served as escalation point for employees for problems requiring special handling, contacting parties involved and taking proactive steps and necessary action to resolve problems.

Conducted on-the-road driver observations, ensuring staff was properly trained and developing training plans as needed.

Fostered and supported Lean Enterprise working environment, eliminating waste in operation and creating uniform work environment across all units.

COURIER EXPRESS, Orlando, FL 2013 to 2014

Regional Service Manager

Coordinated with all departments, ensuring processes were clearly communicated within organization.

Assisted with new and existing business implementation and interpretation, warranting smooth roll-outs and minimizing any customer impact, thus achieving complete customer satisfaction.

Analyzed and developed specific performance trends, proposing action initiative and performance monitoring.

Managed team of individuals to successfully meet customer expectations while tracking key metrics for optimization purposes, achieving 98% who delivered on-time ratings.

Conducted upward and downward communication to regional offices on information pertinent for achieving overall operations success.

Listened, critiqued, and championed ideas amongst operating units, accomplishing operational success amongst relative personnel.

Challenged managers to develop as leaders while serving as a role model and mentor to subordinates, attaining bench strength for future development.

John Reber *********@***.*** Page Four

EXPEDITED PACKAGES, Salt Lake City, UT 2002 to 2013

Operations Manager

Maintained staff training and safety by overseeing hiring, warehousing, storage practices, and housekeeping.

Reduced expenses 25% and met budget goals by drafting budgets and monitoring warehouse costs. Cut budget 30% and miss-ships 50% by implementing new policies and procedures.

Evaluated and reconfigured systems to support customer service and operation goals, making operation run more efficiently.

Obtained high customer satisfaction rating by managing / processing returns and resolving service issues promptly.

Established transportation cost standards and economical shipping practices, staying within budgets.

Conducted monthly, quarterly and yearly inventories of stock, ensuring accuracy of warehouse staff.

Education

Bachelor in Business Administration (BBA), Capella University, Minneapolis, MN, Expected Graduation 2021

Associate of Science (AS), Computer Sciences & Mathematics, American River College, Sacramento, CA

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