Robilyn Garcia

Blk **, Lot *, #***, Barangay A. Olaes, Gen. Mariano Alvarez, Cavite,

Philippines 094******** adlibj@r.postjobfree.com

Profile

Detail oriented and experienced in communicating with people in different culture. A great customer service and customer satisfaction. Driven to achieve the best result for customer. Experience

COLLEGE INTERN RAJAH TRAVEL CORPORATION JUNE 2018 - AUGUST 2018

· Attends to phone calls and queries of our clients in the front desk.

· Prepares travel kits, travel manual and travel booklet.

· Print e-tickets, luggage tag and travel booklet.

· Update ROE or the rate of exchange in every file.

· Handles passport and other important documents of our clients.

· Prepare pre-tour meetings.

· Helps with editing and finishing tour plan.

· Helps with VISA and passport processing.

· Use of AMADEUS and Galileo.

· Quote flight and hotel accommodation.

FUTURE HOSPITALITY PROFESSIONALS THE PENINSULA MANILA FEBRUARY 2020 – MARCH 2020

· Handles VIP guests.

· Be in service of VIP’s, TPM’s General Manager, TPM’s Hotel Manager and other TPM’s Manager.

· Attends to phone calls and other queries of our hotel guests in Ayala’s front desk.

· Serves breakfast, afternoon tea and evening cocktails.

· Use of coffee machine and product knowledge of evening cocktails.

· Attends to our receptionist area, Makati and Ayala area.

· Helps with preparing the arrival booklet, letter for our guests and registration card.

· Handles paper works in the back office.

Education

BACHELOR OF SCIENCE IN INTERNATIONAL TRAVEL AND TOURISM MANAGEMENT LYCEUM OF THE PHILIPPINES UNIVERSITY – CAVITE 2021 THESIS:

· Perception of the local community of Taal Island as a tourist destination CERTIFICATIONS:

· Philippine Tourism Sustainability and Competitiveness Advocacy Campaign, 2016

· The American Hospitality Industry Academy in Online Campus “Hospitality Professional Certificate”, 2018

· 2nd Image Enhancement and Career Preparation Workshop Seminar, 2018

· Tourism and Hospitality Education Research Expo, 2019

· American Hotel and Lodging Education Institute – Hospitality Manager: Leadership, 2020

· American Hotel and Lodging Education Institute – Supervisory Skill Builders, 2020 Page 2

· ServSafe Delivery COVID-19 Precautions, 2020

· ServSafe Take Out COVID-19 Precautions, 2020

· 30 Minutes Talk International Hospitality and Tourism – “SMART Tourism – Restaurant Service Procedures – Room Amenities”, 2020

TRAININGS:

· 2GO Actual Shipboard Training – Experience (APEX) Program, 2017

· NCII Food and Beverages Operations, 2018

Skills & Abilities

· Customer service

· Confidential services

· Excellent interpersonal and communication

skills

· Poised under pressure

· Cultural competency

· Time management skills

· Customer satisfaction

· Customer needs assessment

· Client relations

Reference

JUAN LORENZO AIYA L. OROBIA MMD PHILIPPINES / AOC MONITORS / PHILIPS MONITORS (639-***-***-***

Contact this candidate